C 4.5 crash???

NN200945UL1

• 2008年10月17日 15:22

I hope someone can help me with this.
Every time I open Capture 4.5, I get an error message "The location of the document 'Capture One.col45' cannot be determined. You can specify where to save it."
There are Cancel and Save As... buttons.
Cancel allows the software to run but doesn't save any session information. Save As... crashes the software.
I have tried uninstalling and reinstalling C 4.5 by following the uninstall directions a few times and still the same problem.
I'm using a (Intel) MacBook Pro with OS X v.10.4.11
TN

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  Joao Manuel Da Silva Neves

  • 2008年10月17日 15:41

  Use 10.5.5?

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  Paul Steunebrink

  • 2008年10月17日 15:51

  [quote="NN" wrote:
  Use 10.5.5?

  
  Would be my first aid too. CO4.5 is not working/reliable/garanteed on Tiger. See release notes and several posts here.

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  NN200945UL1

  • 2008年10月17日 16:38

  I was hoping to avoid 10.5 since I hear that C1Pro 3.7.9 doesn't run properly in that OS. I still have clients who prefer to see the old, more user friendly platform of 3.7.9. Do you have any evidence that 3.7.9 will still work as well?

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  Paul Steunebrink

  • 2008年10月17日 17:32

  [quote="Todd" wrote:
  I was hoping to avoid 10.5 since I hear that C1Pro 3.7.9 doesn't run properly in that OS. I still have clients who prefer to see the old, more user friendly platform of 3.7.9. Do you have any evidence that 3.7.9 will still work as well?

  
  CO 3.7.9 Pro works fine in 10.5.x. The problem with CO 3.7.x and Leopard was solved from 3.7.8 onwards.

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  Drew Altdo

  • 2008年10月17日 19:27

  Todd,
  Please read the release notes that are associated with each version of the software. These will outline any known issues as well as system requirements.
  Capture One 3.7.8 was released to remedy the issues associated with the Leopard Operating system, if you believe there to be specific issues regarding the Operating System you can bring those concerns to the attention of the Support department by creating a case.
  The release notes for Capture One 4.5/Mac outline
  
  Apple® Macintosh®:
  • Intel-based Macs
  • 1 GB of RAM (2 GB when working with digital backs)
  • 10 GB of free hard disk space
  • Calibrated color monitor with 1280 x 800, 24 bit resolution at 96dpi screen ruling
  • Mac OS X 10.5.5 or later
  
  If these system requirements are met and there remains an issue please contact support.

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