How do you Cancel the Subscription?

Rumi

• 2014年12月22日 16:31

Does anyone know how to successfully cancel your subscription? I submitted an inquiry via a form to technical support and one for payment issues, with no response. Tech support referred me to the form for payment issues (which I had already one). The site does not make it clear how to cancel.

I ordered the subscription service on 12/5/14, and have been trying to cancel for the past two weeks.

Also, I’ve logged into my account online, and selected the option “Don’t auto-renew.†But there are some things that are unclear. First, although I’ve selected the option “Don’t auto-renew†(as shown by the blue dot showing my selection), it still has a big green checkmark next to “Auto-Renew†on the right side. (see my screenshot below). Secondly, does this option mean it won’t auto-renew for the next month, or does it mean it won’t auto-renew after the next 12 months. If you look at the screenshot, it says I have 11 months left of payments. I’ll be honest, it feels like the subscription service implementation was rushed in response to Adobe, and shouldn’t have left the beta testing in terms of ease of use to cancel.

http://i861.photobucket.com/albums/ab172/photosworthwhile/Screen-Shot-2014-12-22_zps312c6e35.jpg

1

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  Ulf Liljegren

  • 2014年12月23日 13:05

  Hi
  
  If you have contact sales support ( http://www.phaseone.com/en/FooterMenu/Contact.aspx )
  Then they will be in contact with you.

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  FirstName LastName

  • 2020年11月15日 09:53

  I had ordered a free trial - could not seem to find it useful in this time as it was too much to learn.

  I was reminded that my free trial was due to end yesterday, immediately tried to end subscription, and couldn’t quite find the Section in my account to end it.

  Tried to go to “manage my account” section and “order history” section ... coudnt get in there and it gives me a notification to submit email and says I will get email which will give me steps to access my account management ... this is incredibly ridiculous.

  People should be able to cancel easily.

  I would be requiring someone to get in touch with me immediately.

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  FirstName LastName

  • 2020年11月22日 14:59

  I have exactly the same problem! it is not straightforward and due to not being able to cancel I was charged for another month. No contact details, impossible to get in touch and subscription so expensive...ridiculous. Can someone get in touhc with me as well please?

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