Can't download the product

Permanently deleted user

• 2011年06月04日 16:33

I bought Capture One 6 yesterday. I am attempting to download this to my MacBook Pro. I do not see it downloading anywhere on my computer. Any suggestions about the specific steps I should follow to get this to work? Thanks all. Jamie

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  Paul Steunebrink

  • 2011年06月04日 20:09

  Hi Jamie, welcome to the forum and the world of Capture One. For downloading Capture One, the download page of the Phase One web site is a great starting point.
  http://www.phaseone.com/Phase%20One/Downloads.aspx

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  Permanently deleted user

  • 2011年06月04日 21:00

  Thanks...That's the page I have tried but it does not download from there. Not sure what is going on with my computer but I thought a Macbook Pro should work. I use Mac OS and that's what I am attempting to download. I guess I'll try cust support on Monday.
  
  Thanks for your help. j

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  Paul Steunebrink

  • 2011年06月04日 21:33

  Because I don't know where or how you got stuck in the process, I can't help you with detailed help.
  
  Sometimes clearing browser cookies or a reset of Safari helps (should be done periodically, I think). Are you able to login after you selected the download?

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  Mark Batchelour

  • 2011年06月05日 09:46

  I'm not sure where your problem lies, but I have a mac and use Safari, and one feature of the download process that caused me to have a problem downloading was the following;
  On the download page, after you select the mac (or PC, or whatever) variant, and the page opens, and you press the "download" button, then a couple of link appear One for a US server (US_MO I think) and one for a european server (something like EU_DE). Depending on your screen res, these may even be off the bottom of the page. It's actually these links that start the download process, and not the download button.
  
  
  I'm not sure if this is your problem, but I thought i'd mention it just in case.
  
  Mark B

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