software will not launch

Will10

• 2009年06月15日 12:25

having used my C1pro 4 fine for the last 4 months it will now not launch!
No idea why it just will not start. It looks like it is going to start up and then
it just sends back a crash message and I must have sent 10 reports.. Any ideas?

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  Paul Steunebrink

  • 2009年06月15日 13:10

  In order of priority, I suggest to:
  1. remove com.phaseone.captureone.plist from ~/Library/Preferences
  2. remove *.col and *.col45 files from ~/Pictures/Capture One Library
  3. remove Capture One.app from Applications folder and re-install

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  Jonathan Gilbert

  • 2009年06月15日 13:49

  I would add that problems like this often lie in corrupt batch file. You can delete the Batch queue folder from User Library>Application Support>Capture One

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  Will10

  • 2009年06月16日 13:52

  Thank you both very much that has done the trick!
  Thanks again 😊

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