[size=18]Activation problem - cannot create support case [/
I tried to install Capture One 3.7pro on my new computer but could not activate the program anymore because \"the product key has exceeded the activation limit\".
In order to get the software reactivated I tried to create a support case but I always get the error message \"We are very sorry. A system error occurred and the administrator is notified. Please go back and try searching again.\" So I'm in the error loop since 12 hours now. I tried to send an email to support@phaseone.com but got the automatically generated reply that this email is not further supported and that I should access their support web..!!... So what can I do now ????
Strange enough, though I pushed the \"remember me\" button during my first login and my name is shown in the menu bar, every time I access the support web, the login mask and the \"remember me\" button is shown again. I'm correctly registrated, can login and see my profile. But everytime I try to proceed after I have chosen the type of questions from the pull down menu I get the error message.
I'm really angry now and stuck in my work. Though I read the complaints on the support, continuing bugs and upgrade issues that are spread allover the web (especially after M. Tapes had left the company) I didn't experience it by myself and have been a loyal customer until now. But face to the fact that ARC and DPP are improved now, I really ask myself if I have to switch and give up C1. By no means I will pay another 499 Euros every time I exceed 2 activations. I sometimes have to rebuild my system, change components or have to upgrade the hardware. I was very surprised by the changed licence policy since I had no problems with C1.2 - C3.6. Not even PS or other high priced software provides such an unacceptable limitation of activations if you are a regular user and had paid a lot of money in comparison to other RCs.
So the urgent questions are:
How can I get the software reactivated and how can I access the support if permanent system errors occur and no email is accepted. Any phone number is appreciated too. Please don't address me to the kowledge base - I already checked it.
Thank you
WJaekel
Canon Prof member
[/b]
In order to get the software reactivated I tried to create a support case but I always get the error message \"We are very sorry. A system error occurred and the administrator is notified. Please go back and try searching again.\" So I'm in the error loop since 12 hours now. I tried to send an email to support@phaseone.com but got the automatically generated reply that this email is not further supported and that I should access their support web..!!... So what can I do now ????
Strange enough, though I pushed the \"remember me\" button during my first login and my name is shown in the menu bar, every time I access the support web, the login mask and the \"remember me\" button is shown again. I'm correctly registrated, can login and see my profile. But everytime I try to proceed after I have chosen the type of questions from the pull down menu I get the error message.
I'm really angry now and stuck in my work. Though I read the complaints on the support, continuing bugs and upgrade issues that are spread allover the web (especially after M. Tapes had left the company) I didn't experience it by myself and have been a loyal customer until now. But face to the fact that ARC and DPP are improved now, I really ask myself if I have to switch and give up C1. By no means I will pay another 499 Euros every time I exceed 2 activations. I sometimes have to rebuild my system, change components or have to upgrade the hardware. I was very surprised by the changed licence policy since I had no problems with C1.2 - C3.6. Not even PS or other high priced software provides such an unacceptable limitation of activations if you are a regular user and had paid a lot of money in comparison to other RCs.
So the urgent questions are:
How can I get the software reactivated and how can I access the support if permanent system errors occur and no email is accepted. Any phone number is appreciated too. Please don't address me to the kowledge base - I already checked it.
Thank you
WJaekel
Canon Prof member
[/b]
0
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I think we can close this one.
Support system is working correctly and we are trying to determin what is casing an issue in this case.0
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