Deactivation - again
Over the last couple of years that I have owned C1, first SE and lately Pro 3.7.1, and I have suffered three hard drive corruptions, or outright disk failure on my PC. Each time I have written to Phase One support and they have provided a further activation and I have reloaded and reactivated my software. All well and good.
Twice now, however, the reactivation has failed within a week, the first time for no apparent reason and the second time when I installed a removable hard drive that contains my backup image files. This latter occasion meant that I had four hard drives running on that machine, rather than the three that I think were present when I activated the latest installation of C1P.
Now I am familiar with Phase One's concern about the misuse of their software, something I choose not to do, but it seems to me that the software is overly sensitive when the new disk does not even contain the application files and when I made no changes to the master/boot disk that does have those files on it. There were no other changes to the computer by the way.
I have asked Phase One if my assessment of what caused the loss of activation is correct and whether there is anything I can do to prevent it in the future. Their initial response largely missed my point and didn't answer many of my questions - and the help desk didn't even provide a further activation despite having been told I couldn't work on client files because of the deactivation. It seems I will have to ask specifically for this to be reset again.
I am guessing now, and I would appreciate anyones advice on this, that if I activate the computer in a particular state, then I should always return it to that state before launching C1. This seems to be the implication of what has happened to me this time, although I still can't explain the other time this accurred.
I can't help but think, though, this is a bit much when my two removable drives are there so I can back up both the system and working file hard drives inside the PC without having to worry whether an open C1P is going to object and deactivate itself because it senses a small change to the computer configuration. Windows XP seems to be tolerant of some changes, even cumulative ones, so it is certainly possible to provide protection without too much interference. What will C1P do if I insert a thumb drive that installs as a hard disk while it is up and running?
Anyway, I am hoping for a more comprehensive reply on this issue from Phase One, but in case that doesn't come through, can anyone here off er an insight into how the software behaves in relation to computer configuration changes. i.e what will it accept before deactivation?
Thanks in anticipation,
Gary Brook
Canberra
Australia
Twice now, however, the reactivation has failed within a week, the first time for no apparent reason and the second time when I installed a removable hard drive that contains my backup image files. This latter occasion meant that I had four hard drives running on that machine, rather than the three that I think were present when I activated the latest installation of C1P.
Now I am familiar with Phase One's concern about the misuse of their software, something I choose not to do, but it seems to me that the software is overly sensitive when the new disk does not even contain the application files and when I made no changes to the master/boot disk that does have those files on it. There were no other changes to the computer by the way.
I have asked Phase One if my assessment of what caused the loss of activation is correct and whether there is anything I can do to prevent it in the future. Their initial response largely missed my point and didn't answer many of my questions - and the help desk didn't even provide a further activation despite having been told I couldn't work on client files because of the deactivation. It seems I will have to ask specifically for this to be reset again.
I am guessing now, and I would appreciate anyones advice on this, that if I activate the computer in a particular state, then I should always return it to that state before launching C1. This seems to be the implication of what has happened to me this time, although I still can't explain the other time this accurred.
I can't help but think, though, this is a bit much when my two removable drives are there so I can back up both the system and working file hard drives inside the PC without having to worry whether an open C1P is going to object and deactivate itself because it senses a small change to the computer configuration. Windows XP seems to be tolerant of some changes, even cumulative ones, so it is certainly possible to provide protection without too much interference. What will C1P do if I insert a thumb drive that installs as a hard disk while it is up and running?
Anyway, I am hoping for a more comprehensive reply on this issue from Phase One, but in case that doesn't come through, can anyone here off er an insight into how the software behaves in relation to computer configuration changes. i.e what will it accept before deactivation?
Thanks in anticipation,
Gary Brook
Canberra
Australia
0
-
I have two internal hard drives in my pc and have two external drives that I use while on the road which I can later attach to this desktop unit.
After reading your post I hooked up both at the same time (which I hadn't done before) and was able to open C1 Pro and access files on any of the drives.
I can understand the issue about having to reactivate if your primary drive dies but I would find it very peculiar that the software would limit the number of physical drives that you could work from. I think there has to be something odd going on in your setup. An activation shouldn't just fail.0 -
I added another gigabyte of memory to my computer and C1 Pro deactivated and went back to the trial mode. I had to activate it again. I don't think that the program should be so sensitive to minor upgrades that everyone does from time to time. 0 -
Interesting that nobody from PhaseOne has commented on this problem yet. I had a client looking over my shoulder yesterday when I started C1 and guess what - it deactivated and went back to the trial mode. What a crock of doo-doo. If I can't rely on a program to be there when I need it to, I don't need that program. I'll be uninstalling this piece of crap and replacing it with something more stable 😡
Goodbye C1 - Hello Rawshooter 😂0 -
Gary Brook,
I cannot find a Support Case under your name,
Please Provide the Support Case # so we can add this to a list of 3 other Users having this problem.
If you have not created a Support Case, then please do so.
This issue involves studios using Removeable Hard Drives that are the Cassette type and not External Hard Drives.
With your Support Case, please include the drive Brand and Model and your system configuration.
Please provide as much detail as you can with this issue. Thanks.
The fact is that Technical Support is always willing, able, and eager to help a User that is having problems by working together. Nothing ever gets resolved if one fails to contact us or easily gives up trying to figure out a problem. Quitting is easy, ...a solution takes effort, determination, and a willingness to learn.
Sincerely,
kc0 -
I just had to replace a hard drive and can't get my activation to work. I have submitted a case file, I think thats what they call it, but I'm very impatient. I hate to be stopped when I'm trying to get something done. I hope someone from phase one is monitoring and can possibly help me with this. I have Photoshop CS 2, but would really rather use C1 LE. I wish they would just give you a disk with the key included like most other companies do.
Mike0 -
[quote="Mike stal" wrote:
I wish they would just give you a disk with the key included like most other companies do.
Mike
Yea - you would think a leader in the industry like P1 would figure out that photogs like yourself don't like to have their business halted for a few days while they get around to getting you a new number. It sucks when companies like this charge you an arm and a leg for their software and then make you jump thru hoops just to use it. Good luck...0 -
I sent the problem to phase one at about 1:00 am they responded with a new activation key at about 10:00 am. Not bad, but Photoshop reactivated my software over the phone and I was up and running in minutes. Why can't they? It's stressfull enough trying to get a new computer up and running with all the software one has on it, I don't want to wait one hour much less 9. I understand their consern with software piracy and I play by the rules. But with all the new procedures for fighting software piracy, I don't see the prices of this or other software comming down. Just my 2 cents 😄 Anyway, their response was not all that bad, if I didn't have a hundred other things to get done.
Thanks for listening0 -
Keith,
I have lodged three support cases for this problem in the last few months. The references are:
13492 TYY3-4AXY-55YX-5N45 rgbphoto Lost activation again
13. Nov 2005 10:10 5. Finished
13227 C1Pro v3.7 rgbphoto Activation exceeded
03. Nov 2005 00:02 5. Finished
10957 rgbphoto Exceed activation limit
06. Aug 2005 14:41 5. Finished
It appears that my cases are logged against my business name, even though I always log in using my personal ID. It could be that the business name is associated with the licence, but that would explain why you could not find my cases. Each time I gave as much information as I could about the circumstances because I know how hard it is to try and work through these issues.
I do appreciate the genuine efforts of your technical staff but I am still waiting for feedback from the last case, even though it is logged as finished, as there was further communication by email after it was closed.
Given the above, I am bit aggrieved by the comments you made. To wit:
\"The fact is that Technical Support is always willing, able, and eager to help a User that is having problems by working together. Nothing ever gets resolved if one fails to contact us or easily gives up trying to figure out a problem. Quitting is easy, ...a solution takes effort, determination, and a willingness to learn\".
I do sympathise with the dross you must face on a daily basis where users attribute every failure in the C1 software to your company, and winge about the slightest failure to repond in what they consider a prompt enough manner, but I do none of these things. I also understand from other posters that you have been the first one to address their problems in a meaningful way through your interaction on these forums. It is just that the repeated deactivations get in the way of me doing my work and there is no apparent systematic reason why I have this problem. I have been suffering loss of activation back beyond these cases for the last two years, through my initial use of C1SE and then following my upgrade.
I am quite willing to enter into a reciprocal support process and provide whatever information you require, but I suspect the level of detaied information you require is not something you will want to have spread through this forum. I am quite happy to post the outcomes here, but would suggest we exchanging emails off-line (info@rgbphoto.com.au) to start with. Regards,
Gary.0 -
Gary,
I found each of your Cases in our System. The first was closed, while the other 2 were replied to, ... meaning they await your input or response back to Support. Your first 2 Cases involved Hard drive failure and as you've seen replacing and reinstalling OS requires reactivation.
Your last Case is somewhat unique. I see in this Case that you do in fact use a removeable hard drive system. The Supporter's response to this was that you will need to notify us when activation is needed and we will resolve; and that they forwarded this issue to Developers.
I definitely can understand your frustration with the activations resetting on your system. For the time being, your activations have been reset and ready when you need them. When you need assistance again, send request in Support Case.
I have been working on this issue of removeable hard drive set-ups. We have 4 other users with similar problems. Please respond to Case # 13492 with details on your system and the make, model of your hard drive, and what is set as boot drive. I will include this information in report to Developers. We are investigating an alternative Activation System that makes You the User happy and alleviates some of the workload for Technical Support as well. Then, we will all be a little happier 😄
Sincerely,
kc0
投稿コメントは受け付けていません。
コメント
9件のコメント