Asked to Activate every time 7 opens

Bryan1

• 2013年01月18日 16:03

I have 7.0.2 on my laptop and my tower. On the laptop it works fine. I activated it with my new code and it opens just fine. On my tower every time I open it I get the box to choose trial/buy/activate/run DB. I choose activate, enter my info and get the this software is now activated. I can work with it and everything works fine. But when I restart the software I have to go through the steps to activate it again. I have deleted it and re-downloaded it and still have the issue.

Mac OS X 10.7.4, 2.66MGz Quad-Core Intel Xeon, 6 GB memory
CO 7.0.2

I have CO 6.4.2 on both computers. I paid for the upgrade and have the activation code. Do I need to remove 6.4.2? It is only running on 1 computer at a time (tower or laptop, not open on both).

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  Paul Steunebrink

  • 2013年01月18日 19:06

  I think you'd best take up license issues with Phase One in a support case. They are more aware of the intricacies of licensing and activation.

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  Bryan1

  • 2013年01月18日 19:31

  Thanks Paul, I will do that. Talked to my local rep today and he stopped by and could not figure it out. That was a sugestion he had as well.

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  Drew Altdo

  • 2013年01月20日 11:10

  Sounds like a permissions issue.
  Are you on an Admin Account? Activating locally or on a Networked Account?

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  Bryan1

  • 2013年01月21日 14:02

  Yes, I am an admin account, activating locally not network account.

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  Drew Altdo

  • 2013年01月21日 14:04

  [quote="Bryan1" wrote:
  Yes, I am an admin account, activating locally not network account.

  
  
  If that is the case I would suggest you run a Disk Utility Permissions Repair as again, the issue describes a permissions error.
  
  You can likely avoid the issue all together by renaming the Capture One application itself and then relaunching. This doesn't fix the error on the computer, it just avoids it.

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  Bryan1

  • 2013年01月21日 19:15

  [quote="Drew" wrote:
  If that is the case I would suggest you run a Disk Utility Permissions Repair as again, the issue describes a permissions error.
  
  You can likely avoid the issue all together by renaming the Capture One application itself and then relaunching. This doesn't fix the error on the computer, it just avoids it.

  
  
  Thanks!!! Running Disk Utility and repairing permissions did it. Now it is starting up and staying activated. I had tried renaming Capture One and that did not help.

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