8.2.2.8 Keeps crashing upon opening on Mac Yosemite

mlflix

• 2015年05月01日 14:39

Just upgraded a few days ago but now it's crashing when I open it.

any advice?

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  Terence Patrick

  • 2015年05月01日 16:25

  Try deleting the Phase One preference files. I've been having just repeated cycles of crashing upon launching C1 on Yosemite (or tethering Canon 5D3) and deleting the prefs have been the only thing that seems to help.

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  Michael Sonshine

  • 2015年05月01日 21:14

  I had this problem because of an issue in an existing catalog and C1 kept crashing when it tried loading the catalog. Nothing would solve it for me until I deleted the catalog. The next time C1 loaded properly.
  
  I don't know if this is you issue but you might try re-naming the catalog to see if it helps.

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  HansB

  • 2015年05月02日 06:36

  Try starting CO without opening the last sessions/ catalogs.
  Just keep the 'alt' key pressed when clicking and loading CO. CO will show the 'Recents' dialog.
  If it starts well, CO is OK, start debugging your sessions / catalogs.
  
  
  Regards,
  Hans

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  Michael Sonshine

  • 2015年05月02日 20:18

  Hans,
  
  Well, live and learn! I did not know that using the Alt key would stop CO from trying to open the previous catalog/session and I had to rename that catalog (in my case) so that CO could not find it when it opened.
  
  Yours is a much better solution. Thanks for posting.

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  HansB

  • 2015年05月03日 07:21

  Credits to Paul Steunebrink. 😊
  I learned it from one of his posts.
  
  
  Regards,
  Hans

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  mlflix

  • 2015年05月03日 15:35

  Deleted all Preference files, all catalogs, downloaded C1 again and again, held Option key and still crashes.
  
  Is it a Yosemite thing? Can Phase One fix this? It was working fine until a few days ago.

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  mlflix

  • 2015年05月03日 15:55

  Seems like too much of a hassle, if even possible to run an older OS once upgraded to Yosemite. Any other ideas?
  
  I held Option and once the Recents box shows, no matter what I do, it crashes again.

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  mlflix

  • 2015年05月03日 16:18

  Ah finally got it by deleting the com.phaseone files. For some reason Library wasn't showing up at all so had to go to the Home options. Sorry about all the complaining. Thanks!

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  CraigBeckta

  • 2015年05月06日 10:29

  Hi,
  
  Are there directions some where
  that show you, how to delete all
  the preference files?
  
  Thanks for the info.
  
  Craig

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  Paul Steunebrink

  • 2015年05月06日 14:21

  [quote="CraigBeckta" wrote:
  ...
  Are there directions some where
  that show you, how to delete all
  the preference files?

  
  http://www.phaseone.com/Search/Article. ... nguageID=1
  
  check out point 6

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