CR2 files from Canon 30D

David D

• 2006年09月03日 02:20

Anybody else have problems opening RAW files from Canon 30D?
I have C1 Le version 3.7 I think. I have had no problems with CRW files from my Rebel and RAW files from my EOS-1 Ds. The image browser shows there is a folder but says there are no captures and the collection is empty. What's up?

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  Christopher

  • 2006年09月03日 16:13

  It works fine for me. Support for the 30D was added in 3.7.4. Make sure you have the lastest release.

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  Peter9

  • 2006年09月03日 19:24

  Dear David D
  
  As Christopher Meadors mentions the Canon 30d is supported in Capture One 3.7.4, you can check your version by selecting the menu “Help†and the menu item “About Capture Oneâ€.
  
  If you are unable to see your files and think that it is a problem with your program I will recommend that you raise a support task
  
  If you are unsure of how to raise a support task I will recommend that you try to read Knowledge base article: 1877
  
  Before you raise a support task I will advice you to check that the file is in raw, and not processed as a JPG or a TIFF.
  
  Best regards
  
  Peter Tirsgaard

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  David D

  • 2006年09月03日 20:08

  Thanks for your help. I was finally able to figure it out and updated to the latest version and now it works fine. Thanks Phase One for a great product!

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