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Support for newer cameras in Capture One 6 - is MISSING!

Rainer421
Hi,

I have read in the forum in several places that PhaseOne simply refuses to support newer cameras in the Capture One 6 software. This is a crying shame as not everyone - and that includes me - has upgraded the OS to 64-bit Windows. I for one am still on XP. Upgrading to Win 7, for instance, would require a new PC, not just the OS and the Capture One upgrade. Therefore, I find it not exactly customer-friendly to outright refuse to offer to support for newer cameras (the Nikon D7100 in my case). Even though I can see a selling-point in forcing people to upgrade it is all but customer-friendly. And besides, it is probably child's play for the developers to offer an upgrade so that Capture One sees and opens files from newer cameras.

Extremely frustrated,
R. Nick
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  • Keith Reeder
    [quote="Rainer421" wrote:
    Hi,

    I have read in the forum in several places that PhaseOne simply refuses to support newer cameras in the Capture One 6 software.

    All commercial Raw converter providers - all of them - operate the exact same model: nobody retrospectively adds new camera support to old (obsolete, in essence) software.

    This is a crying shame as not everyone - and that includes me - has upgraded the OS to 64-bit Windows.

    With respect, that's not Phase One's problem or fault. If you want support for a new camera, and that support comes only in a newer version of the software, then - like it or not - the only person stopping you from getting that support is you.

    I find it not exactly customer-friendly to outright refuse to offer to support for newer cameras (the Nikon D7100 in my case)

    Again with respect, Phase One (and Adobe, and DxO, and Picturecode...) isn't a charity, it isn't an Open Source "hobby" project, and it doesn't want you as a friend but as a customer. There's no benefit to Phase One to do you a favour and retrospectively add support for your D7100 to Capture One 6, when doing so would potentially lose it a sale of Capture One 7. That's not how business works.

    Even though I can see a selling-point in forcing people to upgrade it is all but customer-friendly.

    Actually, it's very customer friendly: those customers who have upgraded and therefore have Capture One support for their cameras, are for the most part very happy, I can assure you.

    And besides, it is probably child's play for the developers to offer an upgrade so that Capture One sees and opens files from newer cameras.

    Whether it's easy or not is entirely beside the point: where does this argument stop? Should Phase One add D7100 support to Capture One 3?

    2?

    1?

    That's the logical end point of this line of thinking. And it completely ignores the fact that profiling new cameras takes up Phase One's resources.

    Which means it costs money.

    Which can only be recouped by selling software.

    If Phase One started adding new camera support to old software, Capture One would soon vanish forever, because the essential revenue generated by new sales of the software would dry up in no time.

    Don't forget either that new versions of the software = new/improved functionality, not just new camera support: should Phase One also start retrofitting new functionality into old software too?

    It's pretty much a given (or it should be) that a potential purchase of a new camera should be accompanied by research into software support options; and OS/hardware upgrades should be budgeted for as part of the camera buying decision.

    That's just how it has always been, and always will be.
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  • Rainer421
    I totally DISAGREE with what you are saying. If the only idea PhaseOne had to make people upgrade to later versions of the software was to simply not support newer cameras they would indeed vanish in an instant. I receive their newsletter that points out the improvements in Capture One 7 over 6 and I am certainly impressed. But, as other people in this forum have expressed before me, I have a simple reason that I cannot benefit form the upgrade just because it will not run on my current computer. And I am absolutely sure that providing a whatever it's called - plugin, filter, DLL or whatever - to support newer camera's RAW files - would be easy for PhaseONe. And it would definitely not ruin them. On the contrary, it would bind current customers to them, simply because they would be seen as a company that cares about their paying (even if that was for a previous version) customers. (And I have been a paying customer since version 4, upgraded to 5 and 6.) As soon as I have got the resources to upgrade my PC I will definitely buy the upgrade. And so would others, I guess. But leaving me out in the cold is not, and I say it again, customer-friendly. The more so since the effort on their part would be, as I see it, negligible.
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  • Drew Altdo
    [quote="Rainer421" wrote:
    ... support newer camera's RAW files - would be easy for PhaseONe...


    Sorry to disappoint you but what you are asking is neither simple, possible or even practical.
    We work on New Software, not old software. We are constantly working on newer and newer code, newer complex elements and resources. New Camera support is built using the new code, the new Image Engine with newer technology in mind.

    To introduce new camera support for old software is not simple. It is not a "drag and drop" process. It would take time and resources we simply don't have to "open" an old software code, rebuild it and then rerelease it. In addition to that, the quality you would receive in Capture One 6 would be less satisfactory than in Capture One 7 due to the technology gap. From the outside perhaps it seems simple but I assure you it is not and all development (for any company) is proactive, not retroactive.

    That is not to say we've never done it. When we released Capture One 7 it was around the time of the Canon 5D Mark III release. Knowing it was rather inconvenient for new camera owners we did make a new release of Capture One 6 after the release of Capture One 7 to accommodate our customers. However, that was the exception. And as the D7100 was released this past March/April and Capture One 6 was last updated in 2012, it's not quite the same scenario in regards to convenience.

    I think that if you're running a New Camera on a system that can't run Capture One 7 (perhaps your system is only 32bit?) then it would not only be Capture One 7 software you should be looking to upgrade. Almost all software's now are going towards 64 Bit systems a a requirement.
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