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Can't import directly from D500 via USB cable on Mac

Mervyn McCullagh
Hi all,
Just got a new D500 and XQD card. I don't have a card reader so want to transfer directly from the XQD card over the usb 3 cable attached to the camera. But, when i try to import images into capture one the camera is not visible in the import dialog. The import souce is set to 'choose folder' and the camera is not showing up as a drive In the finder.
I've tried both Capture One 9 and Capture One 10 and same thing.

I'm running El Capitan, fully updated.

Both photos and Image capture show the camera as a device. I can copy the pictures to a folder via image capture and then import to Capture 1 but that is very slow.

Any ideas how I can get the camera to be recognised by Capture one for import?

Tethering by USB is fine, all functions work

Anyone else with the same issue?

Thanks in advance

M.
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  • Henrik Lorenzen
    Check your USB setting on your Camara
    it has to be set to Mass storage
    or check the Capture app not Capture one pro but apples
    there you can chose that Capture one pro start when you connect the camera
    '

    Henrik
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  • Mervyn McCullagh
    Hi,
    Thanks for your reply.
    Alas no joy with either.
    I've searched for the mass storage setting on the camera but it there doesn't seem to be that option for the D500, it defaults to PTP. It's interesting that the Mac native apps are able to pick up the camera as a device though. (Please correct me if I'm wrong)
    If I set Capture One Pro 10 as the open with app in Image capture, Capture One opens when I connect the camera but can't find the device in import. I'm also unable to load the images via Image Capture.
    If However I set the 'Open With' option in Image Capture to 'Image capture', I can import the images to a folder with no difficulty and then import then into Capture one. That's not an ideal scenario though.
    ....
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  • SFA
    Capture One has never been developed to import from the camera directly other than when using full tethering and that's really not the same scenario.

    You either need to get the Mac to see the camera as a device or buy and use a card reader.

    I nearly always use a card reader - external (CF cards) or built in to the computer if the SD card is compatible with a built in reader.

    HTH.


    Grant
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  • Permanently deleted user
    The USB mass storage mode has been removed by Nikon from there cameras (If I remember correctly it was when updating the D300 to D300s) and ptp is the only remaining mode.

    Apple Photos and Nikons Software have implemented this mode so that you can use either software for transferring your images if you don't have any reader or the reader fails. Unfortunately even software like Photo Mechanics (and Capture One) is not able to use this mode.
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  • Henrik Lorenzen
    [quote="FL"] wrote:
    The USB mass storage mode has been removed by Nikon from there cameras (If I remember correctly it was when updating the D300 to D300s) and ptp is the only remaining mode.

    Well I can't remember when the D300 came out but my D3 has it and there I had the issue with it
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  • Mervyn McCullagh
    Thanks for your really helpful comments and great to knw that, while it's not the answer I wanted, it is the right answer for now. Also good to rule out Photo Mechanic as an alternative, thank you.
    So my options are:
    Shell out on an XQD reader
    Use the SD card on the D500 as normal
    Transfer the photos to a folder using ImageCapture/NikonTransfer and then import to CaptureOne renaming and adding metadata as normal.

    I suspect in the short term it'll be option three.

    Thanks for all your advice.
    M. 😄
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  • Grant Kernan
    I use the Mac App called Image Capture to import images to your Picture folder. Connect your camera. Choose Image Capture
    and then import your photos. When you are done choose capture One and close Image Capture.

    I have several friends who have stopped using card readers with the tiny SD cards as their cards keep failing. So I never take out the SD Card.
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  • SFA
    [quote="Grant Kernan" wrote:


    I have several friends who have stopped using card readers with the tiny SD cards as their cards keep failing. So I never take out the SD Card.


    Interesting.

    I have always removed the cards and used a reader.

    I realised early on that with CF cards one needed a careful touch but SD cards have never been a problem. I don't abuse cards but then neither do I go out of may way to protect them preciously. (Unless they have unsaved images on them!)

    The only problem I can recall with a card was actually a new CF that threw errors when it was about 3/4 full. But not every time. I figured it must be the camera with that particular speed and capacity of card (the camera was also new to me) and this was "confirmed" by an official service company. So I paid for a repair to the camera .... and the problems continued. Thus I worked out it was the new card. The card manufacturer swapped it for me and the replacement performed perfectly.

    Recently I have been using just the SD cards and that means I have hardly used the USB3 card reader I bought a couple of years ago since the Notebook I use as a Workstation has a reader built in and working at a good speed.

    It's the same when travelling. I use a netbook for storage and transfers. Card reader for SD built in. Plug in reader for CF when I use them. External drives as secondary backup. Works OK on battery only when necessary.

    Although I have tended to buy "brand name" products provided they are available at the right price I'm not too picky about that either. Maybe I have just been lucky?


    SFA
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  • Grant Kernan
    All I know is that one friend has had numerous SD cards fail on his D800 and another had a number fail on his Canon. I can't remember the model but I do remember the Canon owner insisted that he was very very careful inserting and removing, and always with the camera off.

    In the earlier incarnations of C1 Nikon users especially with the USB 3.0 Micro B socket, had connectivity issues when tethering. I got into the habit to remove the cards as per Phase One and Tether Tools recommendations.

    Now I rarely remove the SD card and I hardly ever use the CF card. My CF cards are older slower smaller, and since SD cards are much cheaper I use them instead.
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  • SFA
    [quote="Grant Kernan" wrote:


    Now I rarely remove the SD card and I hardly ever use the CF card. My CF cards are older slower smaller, and since SD cards are much cheaper I use them instead.


    Mine too!

    I have various Canons.

    A Pro 1 and a 400D that need CF cards (Neither used these days).

    Some pocket stuff using SDs. The regularly used of those is a G11 and sometimes an S90.

    A 600D mainly used with manual lenses. SD

    A 1D3 that is usually used with CF and an SD for jpg "backup". For the past year or two I have rarely bothered with the CF. Large capacity fast SDs are preferable.

    I tend to use the large and faster SDs in the 1D3 and 600D and the smaller ones in the others. However sometime I just grab what is nearest when needed. "Sharing" them in the different cameras does not seem to be a problem.

    There again I'm not shooting multiple jobs per day so insertions and removals by number may be somewhat less than for your friends over all.

    As you say they are cheap enough these days to almost be consumable items. Astonishing when you think back a few years.

    SFA
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  • Grant Kernan
    Back to downloading files directly from the camera. The most important thing is a reliable cable connection. My problematic D800 is 4 years old. I discovered a "Lock Port'" by Lock Circle about 3 years ago. It is a cage that locks down a Micro USB3 to Full size USB3 gold plated adapter. Since I got this working I have not ever removed it.

    I should comment that all these micro female sockets and male cables are as vulnerable to damage as the SD interface.

    So slow down. Drive slowly!
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  • Permanently deleted user
    [quote="Moich" wrote:
    Hi,
    If However I set the 'Open With' option in Image Capture to 'Image capture', I can import the images to a folder with no difficulty and then import then into Capture one. That's not an ideal scenario though.
    ....


    ....I'm curious why importing VIA Apple's Image Capture to selected folders in Capture One is not ideal?

    It is the method I use and has the advantage of sending the imported images to different folders according to subject.

    I have been trying for literally years to import directly from my Canon D-SLR to now learn that Capture One simply does not offer this option! Why not, please?
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  • Mervyn McCullagh
    [quote="RedRobin" wrote:

    ....I'm curious why importing VIA Apple's Image Capture to selected folders in Capture One is not ideal?

    It is the method I use and has the advantage of sending the imported images to different folders according to subject.

    I have been trying for literally years to import directly from my Canon D-SLR to now learn that Capture One simply does not offer this option! Why not, please?


    Really helpful perspective. Is the sending to different folders by subject automated or do you set up the folders yourself and self the images manually? Just curious.

    I filed a support case and they very helpfully noted, as suggested above, that capture one has is designed to import from a card reader and not directly from a camera. I hadn't noticed before as I always used the SD card.
    Which I am once again doing from by D500.
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  • Mervyn McCullagh
    [quote="RedRobin" wrote:

    ....I'm curious why importing VIA Apple's Image Capture to selected folders in Capture One is not ideal?

    It is the method I use and has the advantage of sending the imported images to different folders according to subject.

    I have been trying for literally years to import directly from my Canon D-SLR to now learn that Capture One simply does not offer this option! Why not, please?


    Really helpful perspective. Is the sending to different folders by subject automated or do you set up the folders yourself and select the images manually? Just curious.

    I filed a support case and they very helpfully noted, as suggested above, that capture one has is designed to import from a card reader and not directly from a camera. I hadn't noticed before as I always used the SD card.
    Which I am once again doing from by D500.
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  • Permanently deleted user
    [quote="Moich" wrote:

    Really helpful perspective. Is the sending to different folders by subject automated or do you set up the folders yourself and self the images manually? Just curious.

    I filed a support case and they very helpfully noted, as suggested above, that capture one has is designed to import from a card reader and not directly from a camera. I hadn't noticed before as I always used the SD card.
    Which I am once again doing from by D500.


    ....Not automated but the desired CaptureOne Session folder ('Capture' folder or otherwise) is selected by you to Import your selected files. It can be a bit tedious if your uploaded images need to be distributed to a number of different folders and so nowadays I tend to sling them all (Import All) in one CaptureOne folder and then move various files from there. That's easy when I may have shot say 500 birds and only 10 of an animal or 500 dragonfly shots and 10 of a bird, etc.

    It all depends on what subjects you shoot (very exclusively wildlife in my case) as to how you use CaptureOne. It's very good at catering for a wide variation of users needs.

    Having said that, I think it's very poor that CaptureOne is only designed to import from a card reader and not directly from camera. What kind of oversight is that!? ☹️
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  • SFA
    [quote="RedRobin" wrote:


    Having said that, I think it's very poor that CaptureOne is only designed to import from a card reader and not directly from camera. What kind of oversight is that!? ☹️


    Traditionally I doubt early C1 adopters downloaded from a camera since they would likely be using multiple memory cards and camera connection speeds were not great and used the camera's valuable battery power. Plus it tied up the camera.

    Also C1 did not has a DAM as such and so the value proposition was different.

    With the original session approach there was little point in duplicating the download tools available from the camera vendor for those users who really did want to download directly from the camera. Not so bad for jpgs, not as all great for RAW files.

    Things have moved on and some cameras now offer much greater connection speed capability but then the files sizes have increased too. A good dedicated card reader is far more efficient but most computers are likely to be able to "see" a camera's memory card as a storage device and offer a download service by that route if really required.

    I doubt that the absence of import from camera is an oversight. More likely it if simply deemed unnecessary because other options already exist.

    Also, if you consider Canon for example, the download management has always been to their DAM equivalent application that, historically, C1 did not really have until recently.

    JPG only users might expect a direct download and they could be right about that since most probably do little else with their images - but that likely means they would not be using C1 anyway.


    A few general thoughts on the subject for what they are worth.


    Grant
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  • Permanently deleted user
    [quote="SFA" wrote:

    Traditionally I doubt early C1 adopters downloaded from a camera since they would likely be using multiple memory cards and camera connection speeds were not great and used the camera's valuable battery power. Plus it tied up the camera.

    Also C1 did not has a DAM as such and so the value proposition was different.

    With the original session approach there was little point in duplicating the download tools available from the camera vendor for those users who really did want to download directly from the camera. Not so bad for jpgs, not as all great for RAW files.

    Things have moved on and some cameras now offer much greater connection speed capability but then the files sizes have increased too. A good dedicated card reader is far more efficient but most computers are likely to be able to "see" a camera's memory card as a storage device and offer a download service by that route if really required.

    I doubt that the absence of import from camera is an oversight. More likely it if simply deemed unnecessary because other options already exist.

    Also, if you consider Canon for example, the download management has always been to their DAM equivalent application that, historically, C1 did not really have until recently.

    JPG only users might expect a direct download and they could be right about that since most probably do little else with their images - but that likely means they would not be using C1 anyway.

    A few general thoughts on the subject for what they are worth.

    Grant


    ....Well, I for one always learn something from your general thoughts, Grant, so long may you share them! 😊

    I use Canon D-SLR but not their download software (I call it 'upload' when from camera to computer but that is unimportant). My 7D2 body has USB-3 connectivity and so there is perhaps a transfer speed advantage as well as convenience if I could upload directly into C1. A day's shoot can result in anything from 100 to 1,000 RAW files and therefore can take time and by that stage I am of course impatient to see more accurately the day's results. Aren't we all?

    Adding the long time it takes C1 to create image previews doesn't help either. But I'm not bitterly complaining - It is what it is and C1's benefits far outweigh the shortcomings.

    I prefer to use Apple's Image Capture rather than remove cards (2 cards) from my camera body but I can understand and respect both points of view. Perhaps CaptureOne could also now be updated so that both uploading routes are selectable options.
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