Not Desperate Anymore.........

Mark701

• 2012年07月27日 20:51

I thought I would "STUMBLE" back onto the forum to report good news.

My 5d mk3 would not connect the other day, and I was in the middle of a PAYING session, so I had time to post, and being frantic, I posted to anyone who might answer, about troubleshooting the issue. Unfortunately no had the right answer, so I found out myself by trial and error 😂

On my MacBook Pro, I have 2 usb ports and 1 was used to acquire images with CF, and the other was tethered. This was apparently the problem, so I unplugged the CF reader and viola, tether happens.

It is so nice to have such caring administrators 🤬

0

• 

  Edward Caruso

  • 2012年07月28日 11:44

  did you make a support case? also if you know computers better you would know the answer. maybe hiring a professional digital tech would be a better idea for a "PAYING session"
  
  On MacbookPros - since they went to the unibody design - the USB ports are underpowered. For tethering only use the USB port closest to the mag safe adapter.

  0
• 

  Paul Steunebrink

  • 2012年07月29日 09:50

  Hi Mark701,
  
  Thanks for your feedback, educational for all of us. Happy to hear you're back on track.

  0
• 

  Drew Altdo

  • 2012年07月30日 09:04

  [quote="Mark701" wrote:
  It is so nice to have such caring administrators 🤬

  
  
  We DO care, and that's why your previous post had a response directly from myself within 1 hour and 9 minutes!!!!
  
  viewtopic.php?f=40&t=12608&start=0&st=0&sk=t&sd=a
  
  That response suggested you create a support case so we could work with you directly and quickly. With a Support case we receive an email notifying us of a response from you, we then respond and you in-turn receive an email notifying you of a response from us. No need to keep checking back/forth on the forum... which by the way is a user to user forum and not a "User to Phase One Tech Support" forum.
  
  In the future, please create a support case for immediate support. Provide details of the issue and give us a phone number, if we have the opportunity we can call you or do a screen share to help resolve the issue. Things not possible through the forum.

  0
• 

  Mark701

  • 2012年07月30日 18:33

  [quote="Paul_E" wrote:
  Hi Mark701,
  
  Thanks for your feedback, educational for all of us. Happy to hear you're back on track.

  
  
  Thank you Paul 😄 , I do know that you care!

  0
• 

  Mark701

  • 2012年07月30日 18:39

  [quote="Edward51" wrote:
  did you make a support case? also if you know computers better you would know the answer. maybe hiring a professional digital tech would be a better idea for a "PAYING session"
  
  On MacbookPros - since they went to the unibody design - the USB ports are underpowered. For tethering only use the USB port closest to the mag safe adapter.

  
  
  
  thanks for the info Edward.
  
  BTW, a PDT is not in my budget...........

  0

投稿コメントは受け付けていません。