C1 crashing continuously

Vincenzo Camparada

• 2015年02月15日 11:28

Hi
I've bought C1 a few days ago, moving from Aperture.
I have imported all my 20.000+ and I'm now working to improve some of them and to create some web contact sheet to be seen on my tablet.
I'm becoming very frustrated because C1 one crashes every few minutes.
I can't say doing what, because I can't see any repetitive behaviour.
This didn't happen when I imported from Aperture.
In between I've installed the 8.1.1 version. Could this be the origin of the problem?
If so, can I revert to the previous version?
I'm on an iMac.
Regards
Vincenzo

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  harald_walker

  • 2015年02月15日 18:48

  Contact support.
  
  I've also migrated thousands of images from Aperture and am using 8.1.1 and it is not crashing. There can be many reasons for that.

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  NNN635158767546269381

  • 2015年02月15日 20:43

  Here, CaptureOne is pretty stable. (but still can crash!.
  
  Ask to PhaseOne's support. They usually reply quickly und accurately.
  
  http://www.phaseone.com/SupportMain.aspx
  
  Regards

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  harald_walker

  • 2015年02月21日 16:19

  As already said, reach out to support first. That's what they are there for. Didn't you already get a crash report with the option to send it to PhaseOne?
  
  Did you try to turn off OpenCL Hardware Acceleration in the preferences?
  
  I've switched to Capture One in November and have been using it daily since then. It runs stable without issues. I did turn OpenCL off for display after I had some strange display results a few weeks ago.

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