Jpeg export issue...
I have this strange issue with exporting to jpeg. It mostly works, but now and then it produces these really messed up pictures (black stripes, repeating parts of the pictures - everything in blocks). Close and restart tends to fix the issue. Is there a known fix that increases reliability of this export?
C1 11.0.0, 64bit
Win 10, current updates; Surface book V1 with separate graphics card.
C1 11.0.0, 64bit
Win 10, current updates; Surface book V1 with separate graphics card.
0
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One initial basic test would be to turn off the Hardware Acceleration option in the user preferences and then run some more processing to see if the problem persists.
If it does then there is clearly a problem somewhere.
The next check would be to clear the process history and retest just to be sure that old work files are being correctly removed.
After those simple checks if nothing changes seek help from the C1 Support Team via a Support Case.
If, on the other hand, output is OK with the GPU disabled you might want to consider checking for revised drivers for it - possibly outside any Windows Update routine.
If you have the latest driver then maybe go back a release or two? You would probably have to make a judgement call on that based on the product's release notes of some other source of advice.
Grant0 -
Thanks for this fast reply. I'll see if these easy measure fix the issue. Not easy to test - as the issue occurs randomly (but if its happening once then it is persistent). 0 -
For what its worth I have a similar issue, but I haven't tried Support as yet (n.b. the last time I'd tried to contact Support a few months ago it wouldn't work, as some others found as well).
Anyway, I shoot mainly weddings and other social events and the number of images in a batch is typically from around 150 to 500. I run three recipes at the same time, one for web one for print, and one for archives.
Sometimes the batches run faultlessly but other times there is an occasional random failure. Its not the same image for every recipe. Sometimes there might be just one failure in total, other times a sprinkle of failures across all three recipes.
Most of the RAWs are from the Canon 5DS-R, some are from the Canon 5D Mark IV.
Its happened for several weeks and includes version 10 and 11.
Windows 10 64 bit Fall update and before, software on an SSD, files on a fast external drive with USB3, decent RAM CPU etc.
What I do is check Bridge after the completion of all three recipe batches. I delete any failures and click to run again the various selections. It always works the 2nd attempt. You don't have to close and restart C1.
I know I should (try to) report it but I tend to be very busy at that point so I've just put it off so far.
Please do report back if you get a result 😊
Pete0 -
Pete,
Do you get poor results or no results?
In my case I have files randomly missing from the output albeit they showed as processed. This had been happening on and off over V8 and V9.
Clearing the batch History worked in that case.
I did not have any files that were poorly processed - or at least if I did the problem was not at all evident.
If you are getting all the output files but some are poorly processed then the batch file history may be contributory, or even files left in the temp working area but the first thing I would check is whether the problem is reduced or eliminated depending on whether Hardware Acceleration is being used for output.
HTH.
Grant0 -
Not sure if this is related, but I was working with a brush on a layer as suddenly the screen went partially fuzzy in blocks when I pressed the left mouse button - very similar to the issues in the jpeg exports. I turned off the hardware acceleration and the issue went away. 0 -
[quote="NN635971970287388550UL" wrote:
thank you in advance for the correction of this problem
View link jpeg issue
Just in case you are not already aware this is a User to User forum not an offical support resource.
Also your problem, though shared with others, may not be correctable generically if it is related to drivers and/or hardware.
If you try the suggestions and they have no consistent effect that solved the problem I would strongly suggest that you create a Support Case and have the Support Team help to work out where the solution is to be found.
HTH.
Grant0 -
Still good to see here that I am not the only one with this issue. Makes one feel a little bit less crazy.... 😄 0
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