activation problem

pexi

• 2007年12月28日 16:21

I can't activate my capture one 4. I have real key number. I just changed my profile, because activation need's my name. This text cames up, when I try to activate trial: "Could not activate because activation profile is incorrect." Where's the problem??

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  Anonymous

  • 2007年12月28日 22:00

  Hi-
  Create a support case and give the product key, so we can investigate.
  http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
  
  Kind regards-
  JRA
  Phase One Technical Support

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  NN172122UL

  • 2007年12月30日 20:51

  JRA, did you get an answer from Phase One? I have the same issue,
  OS XP, I go to active and enter the email, then the password. It starts the activation process, but then errors out. Gives me the same error you have.
  
  I have no firewall up when trying to process this. I also have problem communicating with other parts of Phase one, it's just this particular communication.
  
  My case is 38936.
  Paul Caldwell

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  NN25

  • 2008年01月02日 21:47

  I tried to create an account at phaseone support cause I have the same problems to activate my license like above. I entered the email address and my password as well as the pincode. But I always am resent to the loginform ?
  Hm - hope you can help me
  
  Regards
  aborre

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