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Capture 8 Exports cannot be imported to LR??

Michael Ruddick
I am a previous Express 7 user. I have upgraded to Pro8.
Images that I have exported from Express 7 can be imported into my LR4.4.
But, I have found with images exported from Pro8, they cannot be imported into LR4.4 -- Lightroom basically hangs indefinitely on the import, but I can continue to do other things in Lightroom.
Very weird.
Has anyone else experienced this, or can someone who has LR4.4 see if they get the same results?
I am on a Windows7 Pro machine, BTW.

THanks,
MIke
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  • Drew Altdo
    There is another thread somewhere on here with a similar finding.
    Lightroom 5 reads the files just fine so that would be my immediate suggested solution.

    Beyond that you are welcome to contact support and provide some examples so we can look into it.
    And at the same time you can ask Adobe what has changed between version 4 and 5 that effects what files can be read.
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  • Michael Ruddick
    Sure, I will contact Adobe to see what I can learn there. I also have a support case open, I will suggest in that dialogue that I send in some samples of files that cannot be read by LR4.4 and see where that goes.

    As some more points of information, I have also tried exporting in DNG and TIFF from Pro8, both file formats that LR should be able to read, and those do not work either when exported from Pro8. LR4.4 cannot read DNG, TIFF, or JPG when exported from Pro8.

    Also, for fun, I copied the entire EXIF data from a JPG that could be succesfully read by LR4.4, onto a JPG export from Pro8 that could not be read by LR4.4, and LR4.4 could still not import. That kind of suggests that it is not an EXIF data related issue, at least.

    I also loaded a demo version of LR5.6, and yes, it does import the exported JPG files from Pro8 correctly.

    So it starts to become a story as to whether Pro8 is exporting something noncompliant or not, and LR's ability to deal with that noncompliance (or not), OR LR4.4's inability to read compliant files. It seems odd that LR4.4 cannot read TIFF, DNG, or JPG coming from Pro8 exports. I would expect that at least one of those filetypes would have backwards compatibility if a newer standard were developed?

    Investigation continues, thanks for the responses and attention, much appreciated.

    Mike
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  • Michael Ruddick
    Drew - can you point me to the other thread that you mentioned maybe had similar issues? Maybe I can work with that user and we can find a solution together that doesn't involve being forced into a Lightroom 5 upgrade. Just stymies me that a standard filetype like JPG could be so sticky.

    (I did see a thread about importing an LR catalog, but nothing about importing Pro8-exported files into LR).

    Thanks again,
    Mike
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  • Michael Ruddick
    Heh, I am a one man posting machine on this thread.
    I did find the thread in the Mac (vs Windows) section with the other user having problems importing Pro8-exported files in LR3.5. So know we know it's cross platform, multiple (older) versions of LR, and seems to affect DNG, JPG, and TIFF at least.

    I did some more playing with my files, and found that Pro7-exported JPG have embedded thumbnails, vs Pro8-exported files do not. Clearly the JPG export logic/method has changed from Pro7 to Pro8, and unfortunately gives LR4 and LR3 grief.

    I rebuilt a thumbnail to embed in one of Pro8's exported JPG, but that newly created JPG (with thumbnail) still would not satisfy LR4.

    If were able to make a feature request, I suppose it would be to have a Pro8 JPG export recipe or option that is the same as Pro7's output...thumbnail inclusion, for example. Understood that it may not be PhaseOne's development team's explicit coding, though...you may be using .NET's or some other convenience to get the JPG export and not controlling every aspect yourselves. Hoping someone can pass this on to the dev team, and if it's a simple enuf addition or fix, might help interop with other weirdos like me not using the latest LR.

    Still very confused as to how DNG, JPG, and TIFF exports are all equally affected.

    -Mike
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  • SFA
    Mike,

    To be sure that your message is officially recognised and that you can follow up with targeted comments should you wish to do so you ought to consider creating a Support Case. That will allow the support team to respond, ask for any information they may find useful and generally deal with the matter most effectively.

    The forum route may work but a Support Case is the preferred route.


    Grant
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  • Drew Altdo
    Please reference;
    viewtopic.php?f=55&t=17090
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