not all files in a folder are imported

NNN636759640640530448

• 2019年06月13日 11:30

Hello CaptureOne professionals,

I have the problem that CaptureOne (current version 12.1) does not read all image data (Canon R).

Although there are 661 RAW files in the folder, CO only lists 195 of these files before importing them. Accordingly, only the 195 files are imported.

What could be the reason for this?

Thanks for your support.
Patrick

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  SFA

  • 2019年06月13日 19:18

  [quote="NNN636759640640530448" wrote:
  Hello CaptureOne professionals,
  
  I have the problem that CaptureOne (current version 12.1) does not read all image data (Canon R).
  
  Although there are 661 RAW files in the folder, CO only lists 195 of these files before importing them. Accordingly, only the 195 files are imported.
  
  What could be the reason for this?
  
  Thanks for your support.
  Patrick

  
  
  What specification are the RAW files?

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  NNN636759640640530448

  • 2019年06月14日 05:06

  Hi,
  
  and thank you for your enquiry
  
  This is .CR3 data, partly with Canon dual-pixel extension.
  
  Regards
  Patrick

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  SFA

  • 2019年06月14日 10:19

  [quote="NNN636759640640530448" wrote:
  Hi,
  
  and thank you for your enquiry
  
  This is .CR3 data, partly with Canon dual-pixel extension.
  
  Regards
  Patrick

  
  
  At a guess the number of files not imported may match the number of files using the dual pixel extension. It might be worth checking that.
  
  Maybe also whether mRAW has been used - but check the Release Notes for Notes for your camera models.
  
  If that does not give you answers create a Support Case and ask the C1 support team for advice and guidance.
  
  HTH.
  
  Grant

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  NNN636759640640530448

  • 2019年06月14日 11:22

  Hi Grant,
  
  I'll do it this way. Thanks for your help.
  
  Regards
  Patrick

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  Eduardo Lopez Robledo

  • 2019年06月17日 15:59

  Same problem with me. Canon EOS R with DUAL PIXEL activated, fails on actual sessions, and no more importing files in new sessions. Yes without DUAL PIXEL.
  
  I have a case opened and still waiting...

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