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Dual monitor DPI mismatch issue

Permanently deleted user
I've got a 24" monitor connected to my Surface Pro 4 and I want Tools and Browser on the latter and the Viewer on the former. The external monitor has a normal pixel density while the Surface screen is high-DPI. At opening Capture One sets its interface to the DPI setting of the main display and does not change it moving the app to the other one. I've tried to set the scaling performed by the system on the override high DPI scaling behavior of the executable file's compatibility properties. Now, moving the windows from a screen to another makes their UI scaling well independently. The problem is that as soon as I touch something on the app, the Viewer get enlarged (I think it gets the high-DPI setting of the app on the Surface screen) even if it had been previously maximized and the image goes out of screen.

So, for now, I'm compelled to set my Surface as the main display (although I'd prefer the opposite) to avoid a very tiny and unusable tool tabs on the Surface, at the expense of an annoyingly big Viewer interface.

Is somebody else experiencing the same problem? Any solution?
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  • GrahamB3
    I run a 24" FHD (Full HD 1920 x 1200), and a 27" 4K set as my main monitor, with menus on the FHD, and viewer on the 4K.

    My workaround, set Win10 scaling to 100% on both monitors. In the accessibility section of settings, set only the text scaling to 150% on your higher resolution monitor.

    This isn't perfect. The icons in the taskbar on my 4K are smaller than I'd like. I could switch the taskbar to the FHD, or have the taskbar display on both monitors.

    Graham
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  • Permanently deleted user
    [quote="NNN635465616451391497" wrote:
    I run a 24" FHD (Full HD 1920 x 1200), and a 27" 4K set as my main monitor, with menus on the FHD, and viewer on the 4K.

    My workaround, set Win10 scaling to 100% on both monitors. In the accessibility section of settings, set only the text scaling to 150% on your higher resolution monitor.

    This isn't perfect. The icons in the taskbar on my 4K are smaller than I'd like. I could switch the taskbar to the FHD, or have the taskbar display on both monitors.

    Graham


    Thank you Graham for your reply, but that doesn't help or maybe I have not fully understood you. What do you mean by "set Win10 scaling to 100% on both monitors"?

    If I open the Display settings (right click on Desktop ---> Display settings), I find the same layout scaling option of the Accessibility section (Ease of access ---> Display) . Indeed if I change the value in one place I have it changed in the other (and vice versa) for my Surface. Also the suggested setting for Surface display is 200%. It's a 13" and a lower value would make things really too small. And that's exactly what happen when I set the external monitor as the main one. This one has a setting of 100% and moving CO to the Surface screen would make its interface be scaled to the same value, which is pretty unusable for such a small device with so many pixels.
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  • GrahamB3
    One changes the display settings, as you say, by right clicking on the desktop, and selecting "scale and layout" (or by going to "settings", and selecting "system". Set both displays to 100%, and leave.

    Select settings, ease of access, make text bigger. Select a size that allows you to read on your HD display.

    Graham
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  • Permanently deleted user
    [quote="NNN635465616451391497" wrote:
    One changes the display settings, as you say, by right clicking on the desktop, and selecting "scale and layout" (or by going to "settings", and selecting "system". Set both displays to 100%, and leave.

    Select settings, ease of access, make text bigger. Select a size that allows you to read on your HD display.

    Graham


    Thank you Graham.

    Now it's all clearer to me.

    As I said, if you change the scaling value in one place it will be changed in the other too for the main monitor (the Surface screen in my case). Check on yours. If you've set 150% in ease of access display menu, you should find the same value under your main monitor settings too, even if you had previously set it to 100% from here.

    In fact under Scale and Layout in monitor settings it is specified "change the text, apps and other items", while under Make everything bigger you read "change the size of apps and text on the main display". They inverted the terms but they both do the same thing. Indeed if you have one monitor it doesn't matter where you set it. If you have two monitors, the ease of access setting changes the main monitor setup too. Tried and tested on two Windows 10 1803 computers.

    Also, I've read again your setup which is inverted compared to mine. I mean you've got the Viewer on the high-DPI screen while I have the main window on mine, and your High DPI screen is the biggest of the two. However we both have obviously set the High DPI screen with a greater scaling value and they're both set as the main display. We are basically in the same situation so you're telling me to do what I had done already. But your two screens are closer in size and DPI resolution, as your scaling values are (100% and 150%). So I think the difference is less noticeable or disturbing. My two monitors have a very different size (actually the Surface is 12.3", not 13 as I said, so basically it's half of the 24") and DPI mismatch is greater (94 vs 270). If I had the Viewer on the High DPI screen like you, maybe I wouldn't be bothered by the resulting tiny interface since I just need it to see the image. But my High DPI screen is the smallest (and its gamut is smallest too) and it wouldn't make sense. That's why, in the opposite situation, I don't like to see that noticeable big text taking space on my external monitor.

    Sorry for the lenght. This is not my language. and I wanted to make myself clear. I hope I did.
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  • DanDev
    I am currently in trial mode. I have a high res 14 inch display on my Windows 10 laptop - 2560 x1440. My secondary monitor is a 27 inch with a resolution of 1920 x1080.

    The display of Capture One on the 27 inch has very large side bars - such that they are 1/3 of the screen. So the image that I'm trying to edit is only 1/3 of the screen. (I have tried to drag the columns smaller with no results.) If I go to the smaller laptop screen, it looks more normal with the sidebars being about 1/4 of the screen. I have tried multiple combinations of screen and resolution settings - and nothing works. I have this problem with Lightroom, but if you open and close Lightroom on the big screen - the sizing is OK. And most applications seem to switch OK between the two monitors.

    I contacted Phase One help and sent them screen shots. They indicated that I didn't have a problem.
    Right now this is a show stopper as to whether I purchase this software.
    I would really like to find a solution to this.
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  • Permanently deleted user
    This is a bit old but I ran into the same issue using Capture One 12 on Windows 10.

    I have 2 displays now one HD and one 4K. The 4K monitor is high DPI with 1.5x scaling.

    Capture One uses the DPI setting of the "main" monitor.

    So the solution for me is to set the monitor I use for tools and catalog view as "main" in Windows. For Capture One to pick the change I needed to restart the computer.

    Now the DPI of capture one UI is 1x on both monitors and is visualised well on the HD monitor. As the Viewer window has very few widgets this seems to work fine. In my case the controls on the 4K monitor in the viewer window are quite small

    I have tried all sorts of trickery before and it seems to confuse Capture One or Windows or both more and cause some side effects.

    Ideally Capture One UI should use the scale of the monitor it's window is painted on.
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