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Export Token Bug *not the token render problem*

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3件のコメント

  • Jim_DK
    Can we get a support case with the files in question? - I'll be happy to investigate the issue.
    0
  • George Tosheff
    I submitted but did not hear back - hence the reason for pinging the forum. Also the form will not let me attach a sample file as requested. The ticket# is 175867
    0
  • SFA
    [quote="NN635398824092870000UL" wrote:
    I submitted but did not hear back - hence the reason for pinging the forum. Also the form will not let me attach a sample file as requested.


    Did you get a reference number?

    If not the submission may have failed for some reason.

    15/04/05 would create a folder hierarchy if my understanding is correct

    So you would see

    15/04/04
    /05

    If you see files from day 04 in the day 05 folder that would be a signs of a problems BUT you may need to double check which date field you are using just in case the values it contains are not those you were expecting. You may have done this but it's not clear and certain based on your description.

    My second thought is to do with time zone offsets and comparison to system date settings but until the date in use has been checked it's not worth the time to try and discuss what can sometime be a very complicated matter.

    There are other possible causes I guess - but lets start there (and check that you actually have a Support Case created ...



    Grant
    0

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