Thumbs disappearing in 5.1.1

Vaughn1

• 2010年04月04日 17:30

I just install 5.1.1 with Windows 7 64-bit. There seems to be a problem that thumbnails disappear just after I've worked on them and all I see is black. If I move to another folder and then back to the one I'm working on, the thumbnails are there. I didn't have this problem until I updated to 5.1.1

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  Drew Altdo

  • 2010年04月05日 00:34

  Does the behavior remain if you downgrade to 5.1?

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  Permanently deleted user

  • 2010年04月05日 16:48

  I had and described a similar behavior - the thumbs disapared after I rotated images (that is my first edit on them so maybe other edits would have done the same) and also the .cop file disappeared.
  
  I downgraded to 5.1 and the problem went away. I re-upgraded to 5.1.1 and I haven't had the problem again.

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  Alxy

  • 2010年04月06日 12:31

  I had it in 5.1 as well. I didn't figure why it happens, but once the application is restarted the thumbnails are regenerated.

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  Steinar12

  • 2010年04月12日 13:04

  I am experiencing this too, very annoying! Did not happen with the previous version.
  
  PC configuration is Win7 64bit, Intel i7-920, Asus P6T SE motherboard, 12GB RAM.
  
  Hope this bug is corrected ASAP.

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  Piet Gispen

  • 2010年04月12日 18:16

  Yep, me too I'm afraid. Re-starting C1 or re-opening the folder solves it (until it happens again...)
  
  Piet Gispen
  http://www.pietgispen.com

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  Paul Steunebrink

  • 2010年04月12日 18:28

  To all,
  If your problem persists or reoccurs, please open a support case with Phase One so they can get it on their to do list or walk you through a workaround (if available).

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  Drew Altdo

  • 2010年04月12日 23:17

  To add to Paul's post above, please include a System Information file as well as the details of your Color Profiling workflow (proof profile and Default Monitor Profile).

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  Christian192

  • 2010年04月13日 11:33

  You really should not push all the work to your users. Why is there no button in your software to collect debugging information? I suppose most of us here find it rather frustrating to get the ball back with a lot of tasks connected.
  
  Just my 2 cents.

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