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A plee to the developers

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8件のコメント

  • Eigil Skovgaard
    Your camera could be carrying the wrong name!

    A couple of months ago I wrote this:

    - to expose the fact, that Sony owners get very reluctant (if any) support from Phase One.

    Is Phase One dependent of an exclusive agreement with Canon and Nikon?
    Is this suppressive attitude to Sony founded in pure business - or is it just lack of resources?

    What ever the reason is, it is extremely bad behavior to those customers that bought C1 while operating either a Nikon or Canon camera, and still thought they had their well paid raw-converter (+ support) at hand with their new competitive Sony camera. They were wrong.
    I know. I have seen the different ways Support worked under and after my Nikon era. Sony seems to be blacklisted with Capture One.

    If only Capture One would make this clear: We prefer to support Canon and Nikon exclusively. Here is your money back. Go and stay away!
    Then I would find another raw-converter, not one I loved, but a usable one, and I would not need to waste time urging PO Support to do something about my files and problems, while absolutely nothing comes out of the center.

    It IS bad behavior, because Capture One is a unique product with many convinced believers that have been active in making C1 one of the best raw-converters on Earth. Phase One should not leave any segment of their loyal customers out of consideration from political reasons.

    But from what has happened to Sony camera owners for many months, I am sure Phase One must have other than technical or hr reasons for doing nothing to make Sony work with C1.
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  • NNN634442784381066244
    I think I'd rather be able to open the raw files from my A450 then worry about the name!

    But, I don't understand why all of the cameras around my model are supported but not the A450. Sadly it is beginning to look like there is some truth in the bias towards Canon and Nikon users; I wonder how Phase One will react to the new Sony A77 and A65 which according to reviews are set to shake up the industry?
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  • Keith Reeder
    [quote="Eigil Skovgaard" wrote:
    and still thought they had their well paid raw-converter (+ support) at hand with their new competitive Sony camera. They were wrong.

    Eigil,

    as has been pointed out to you numerous times now, Phase One makes it completely clear at every point in Capture One's development, which cameras are supported: anyone who buys a camera in the vague hope that at some point in the future Capture One will support it is making a very unintelligent decision, and it's nobody's fault but the photographer's.

    If only Capture One would make this clear: We prefer to support Canon and Nikon exclusively

    What is clear is that you're completely wrong about this:

    Capture One 6.3.2 DB supports RAW files from the following digital backs/cameras:
    Phase One: IQ180, IQ160, IQ140, P65+, P40+, P45+, P30+, P21+, P25+, P20+, Achromatic+, P45, P30, P25, P21, P20, H 25, H 20, H 101, H 10, H 5, LightPhase.
    Mamiya: DM56, DM40, DM33, DM28, DM22, M31, M22, M18.
    Leaf: Aptus-II 12R, Aptus-II 12, Aptus-II 10R, Aptus-II 10, Aptus-II 8, Aptus-II 7, Aptus-II 6, Aptus-II 5, AFi-II 12, AFi-II 10, AFi-II 7, AFi-II 6.
    Additionally Capture One 6.3.2 Express / Pro supports RAW files from the following digital backs/cameras:
    Leaf: Aptus 75S, Aptus 65S, Aptus 54S, AFi 7, AFi 6, AFi 5, Aptus 75, Aptus 65, Aptus 22, Aptus 17.
    Mamiya: MZD, ZD Back.
    Canon: 1D Mark IV, 1Ds Mark III, 1D Mark III, 1D Mark II N, 1Ds Mark II, 1D Mark II, 1Ds, 1D, 7D, 5D Mark II, 5D, 60D, 50D, 40D, 30D, 20D, 10D, 600D/Rebel T3i, 550D/Rebel T2i, 500D/Rebel T1i, 450D/Rebel XSi, 400D/Rebel XTi, 350D/Rebel XT, 300D/Rebel, 1100D/Rebel T3, 1000D/Rebel XS, D60, D30, Pro 1, G12, G11, G10, G9, G6, G5, G3, G2, S95, S90.
    Epson: R-D1s, R-D1.
    Fuji: S5 Pro, S3 Pro, S2 Pro, X100.
    Konica Minolta: Alpha 5 D / Maxxum 5 D / Dynax 5 D, Alpha 7 D / Maxxum 7 D / Dynax 7 D, A1, A2.
    Leica: D-Lux 5, X1, M9, M8, D-Lux 4, Digilux 3, Digital Module R for R8 and R9 cameras.
    Nikon: D3s, D3X, D3, D2Xs, D2X, D2Hs, D2H, D1X, D1H, D700, D300s, D300, D200, D100, D90, D80, D70s, D70, D60, D50, D40X, D40, D7000, D5100 (preliminary), D5000, D3100, D3000, P7000, P6000.
    Olympus: E-5, E-PL3, E-PL2, E-PL1, E-PM1, XZ-1, E-620, E-3, E-520, E-510, E-450, E-P3, E-P2, E-P1, E-420, E-410, E-500, E-1, E-10, E-20, E-30, E-330, E-300, E-400, C-7070, C-8080, E-P3 and E-PL3.
    Panasonic: DMC-GF3 (preliminary), DMC-GF2, DMC-GF1, DMC-GH2, DMC-G3 (preliminary), DMC-G2, DMC-GH1, DMC-G1, DMC-G10, DMC-LX5, DMC-LX3, DMC-FZ100, DMC-FZ45.
    Pentax: K-5, K-r, K20D, K10D, K7, KX, K200D, K110D, K100D Super, K100D, K2000/K-m, *istDL2, *istDL, *istD, *istDS2, *istDS, Q.
    Ricoh: GR DIGITAL, GR DIGITAL II, GR DIGITAL III, GX100, GX200, GRX S10, GXR P10, GXR A12.
    Samsung: NX11, NX10, NX5, NX200, NX100, Samsung NX200
    Sony: DSLR-A900, DSLR-A850, DSLR-A700, DSLR-A580 (preliminary), DSLR-A550, DSLR-A500, DSLR-A380, DSLR-A350, DSLR-A330, DSLR-A300, DSLR-A230, DSLR-A200, DSLR-A100, DSC-R1, SLT-A77 (preliminary), SLT-A65 (preliminary), SLT-A55, SLT-A33, NEX-7 (preliminary), NEX-5N (preliminary), NEX-5, NEX-C3 (preliminary), NEX-3, Sony NEX-7, NEX-5N, SLT-A77, SLT-A65 (all preliminary)
    Adobe: DNG 1.2 (raw DNG support only). The DNG support is not optimized for specific cameras.

    Hardly "Canon and Nikon exclusively", is it? There are only three fewer Sony cameras supported than there are Nikons..!

    If you think Phase One is bad, Bibble users are still waiting for any Leica D-Lux 5 support (and Bibble doesn't support DNG as an alternative, which Capture One does): and I've been waiting for acceptable Canon 7D support for two years!
    I wonder how Phase One will react to the new Sony A77 and A65 which according to reviews are set to shake up the industry?

    They'll be supported - although because I don't share your opinion that these will "shake up" the industry (user reviews of the A77 for example are far less positive, and the example images I've seen from it have been pretty horrible across the board) - they might not be Phase One's top priority.

    And nor should they be.
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  • Eigil Skovgaard
    Keith ?! ..are you still here?

    Apparently you are still a hard defender of Phase One and C1, though you are not using C1 yourself?
    Are you on Phase One's payroll? (You are welcome to state your dependency, I have stated mine.)
    Otherwise I don't understand your interest in copying the User Guide here.

    Have you thought about this:
    One thing is what Capture One claim to support, another thing is what they actually do support in real life. I know what they should support and neglects to support, e.g. a simple usable extraction of exif-data from the files created by DSLR Sony A900, which is on your list. This very competitive camera was released 2008, and still Phase One can't handle the arw files properly!
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  • NNN634442784381066244
    The other Keith here (the thread opener). Yep, you're right - phase one does say what camera's it supports. But: firstly it seemed to support all Sony Models (and it nearly does which is why this is so frustrating) and secondly I had no idea it would be virtually impossible to get a new model added. As the model is just a variant of the ones around it I am astounded it's not supported and even more astounded it can't quickly be added: it's not like it a different breed of camera - it's a A550 without the movable screen!
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  • Eigil Skovgaard
    With my question to “Keith†I was addressing Keith Reeder, Blyth, NE England.

    Is there another “Keith†behind NNN634442784381066244 (the tread opener) please feel free to read my question to Keith as the Keith you are.

    Standing up for an old love is not bad at all, though it seems a bit strange in this forum, when you, Keith Reeder, have earlier claimed in public, that you are not enthusiastic about C1 any more:

    From Keith Reeder’s blog ,
    “Posted on 8 January 2011†one can read:
    “[..] What I can tell you based on my own use of RT 3 is that some of the new NR algorithms are extremely capable, and can deal with certain kinds of noise better than any other NR I’ve used (and I’ve used lots); and that some of the new demosaicing algorithms are as good as any available anywhere and far better than are available in some commercial converters – including Capture One and Bibble 5, both of which converters I have been very enthusiastic about in the past. [..]â€

    This old Shel Silverstein song from Dr. Hook comes to my mind:

    Some guy accuses me of foolin’ with his wife threatens to take me apart
    Points a gun at me, I want you to jump in the middle and take the bullet in your own heart
    And as you’re lyin’ on the floor and dyin’, I want you to look up at me and say
    Hey Ray I’m sorry I messed up your rug, just roll my body out of the way
    And I’ll call that true love..


    So, Keith Reeder, why are you - again and again - "jumping in the middle" and defending Phase One and C1 against the Sony segment of users that are badly treated by Phase One, when you are not one of us and are free to capture your moment with your Canon device, etc., without doing this problem harder to us?
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  • Keith Reeder
    [quote="NNN634442784381066244" wrote:
    I had no idea it would be virtually impossible to get a new model added.


    But it's not - what's gone before speaks volumes about that. All you need is patience.

    Yes, it's a drag when things aren't moving as quickly as we might want them to (I'll refer you again to the debacle that is Bibble) but it's safe to assume that Phase One only has so many resources available with which to profile new cameras, and - let's be realistic about this - they're going to use those resources in a way which brings benefit to the most users.

    That unavoidably implies that Canon and Nikon might take priority if that choice has to be made. It'd be bad business to use limited resources in any other way, wouldn't it?

    On a closely related point, remember that Phase One didn't force us to choose the cameras we use.
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  • Eigil Skovgaard
    Keith Reeder,

    Are you on Phase One's payroll?

    If you want to be patient, it’s ok with me. Go and make some shots with your Canon gear.

    I have paid Phase One for C1 to work as promised. As long as I have owned C1, my cameras have been among the supported. So, why should I wait further for Phase One to deliver.

    Six to eight months to fix a file problem with a Sony-file that has been supported since 2008!
    This is not prioritising but neglecting!

    On one point I agree with you. You are right about the limitation of resources used for C1. It’s hard to see if anything is moving at all.
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