The latest version od Capture One will not install
The latest version od Capture One will not install on my new MacBook? The installer just quits everytime - even after multiple downloads from the Phase One site. What to do?
0
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Peter,
We recommend the use of Safari so .dmg file does not corrupt.
If successful download will not mount, then a Repair of Permissions is often the answer here.
Regards,
k c0 -
I ran permissions and all checked out ok?
The crash report follows:
Date/Time: 2006-05-31 11:46:20.760 -0400
OS Version: 10.4.6 (Build 8I2025)
Report Version: 4
Command: installer
Path: /Volumes/Capture One PRO/Install Capture One PRO.app/Contents/MacOS/installer
Parent: WindowServer [56]
Rosetta: Yes
Version: Install Capture One PRO version 1.8.2 (1.8.2)
PID: 330
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000011
Thread 0 Crashed:
0 <<00000000>> 0xb52a76a1 0 + -1255508319
1 <<00000000>> 0xbfffa230 0 + -1073765840
Thread 1:
0 com.MindVision.Installer 0xb81f34bb strchr + 72
1 com.MindVision.Installer 0xb818ebf6 pthread_cond_wait + 3114
2 com.MindVision.Installer 0xb812ae90 catch_exception_raise_state_identity + 320
3 com.MindVision.Installer 0xb812a3ba CallPPCFunctionAtAddressInt + 175496
4 com.MindVision.Installer 0xb812a2b1 CallPPCFunctionAtAddressInt + 175231
5 com.MindVision.Installer 0xb812af8e catch_exception_raise_state_identity + 574
6 com.MindVision.Installer 0xb81c45dc pthread_create + 1124
Thread 2:
0 com.MindVision.Installer 0xb80f80af spin_lock_wrapper + 84855
1 com.MindVision.Installer 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.MindVision.Installer 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.MindVision.Installer 0xb809a35e 0xb8000000 + 631646
Thread 0 crashed with i386 Thread State:
eax: 0x171c0482 ebx: 0x00000000 ecx:0x0000000d edx: 0x82041c17
edi: 0x00000000 esi: 0x00000000 ebp:0x8200d380 esp: 0xb7fffabc
ss: 0x0000002f efl: 0x00010206 eip:0xb52a76a1 cs: 0x00000027
ds: 0x0000002f es: 0x0000002f fs:0x00000000 gs: 0x00000037
Binary Images Description:
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0x8fc00000 - 0x8fc52fff dyld 44.17 /usr/lib/dyld
0x8fe00000 - 0x8fe4bfff dyld 44.17 /usr/lib/dyld
0x90000000 - 0x901bbfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90213000 - 0x90218fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021a000 - 0x9025cfff com.apple.CoreText 1.1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90284000 - 0x90361fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x908db000 - 0x908dbfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908dd000 - 0x909e3fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a34000 - 0x90ab7fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90ae0000 - 0x90b51fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
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0x90c5c000 - 0x90c6efff libauto.dylib /usr/lib/libauto.dylib
0x90c74000 - 0x90f3cfff com.apple.CoreServices.CarbonCore 682.10 (679) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
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0x91c7a000 - 0x91c94fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91c99000 - 0x91c9bfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
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0x91c9f000 - 0x91d81fff com.apple.vImage 2.3 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
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0x91e8d000 - 0x91f21fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
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0x92d72000 - 0x92e61fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
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0x92f09000 - 0x92f1cfff com.apple.ImageCapture 3.0.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x92f2c000 - 0x92f36fff com.apple.speech.recognition.framework 3.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
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0x92f4d000 - 0x92fd7fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
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0x93037000 - 0x9309efff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
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0x94665000 - 0x9467efff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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0x97c84000 - 0x97cf3fff com.apple.HTMLDisplay 1.3 (132) /System/Library/PrivateFrameworks/HTMLDisplay.framework/Versions/A/HTMLDisplay
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0x9f509000 - 0x9f567fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9f577000 - 0x9f595fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9f59a000 - 0x9f5affff libcups.2.dylib /usr/lib/libcups.2.dylib
0x9f5b4000 - 0x9f68afff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9f6d1000 - 0x9f782fff com.apple.QD 3.10.9 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x9f7b7000 - 0x9fb5dfff com.apple.CoreGraphics 1.258.30 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9fbec000 - 0x9fc78fff com.apple.DesktopServices 1.3.3 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x9fcb5000 - 0x9feebfff com.apple.Foundation 6.4.5 (567.26) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0xb8000000 - 0xb827cfff com.MindVision.Installer Install Capture One PRO version 1.8.2 (1.8.2) /Volumes/Capture One PRO/Install Capture One PRO.app/Contents/MacOS/installer
Translated Code Information:
Rosetta Version: 14.11
Args: /Volumes/Capture One PRO/Install Capture One PRO.app/Contents/MacOS/installer -psn_0_3145729
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: Crashed (0xb7fffabc, 0xb52a76a1)
0x902a6414: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : __Z27ProcessQuadraticOutlinePathmPKtmPKPhPKv + 0x214
0x902a832c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : __Z17OldGlyphsCacheRunP7TStrikeimPKtPFvmS2_mPKPhPKvEPv + 0xda8
0x902a61a8: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : __eGCGetGlyphNativeOutlinePath + 0x1c0
0x902a5fc4: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS : _GCGetGlyphNativeOutlinePath + 0x74
0x945f7170: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib : _ats_path_builder_get_paths + 0x388
0x945f521c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib : _ats_32bit_create_glyph_bitmaps + 0x29c
0x9f80aac4: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics : _build_missing_bitmaps + 0x224
0x9f7dd684: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics : _lock_bitmaps + 0x164
0x9f7dcbf8: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics : _CGFontLockBitmaps + 0x188
0x9466d108: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib : _ripc_DrawGlyphs + 0x58c
0x9f7db8a4: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics : _drawGlyphs + 0x2e4
0x9fb55df8: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics : _CGContextShowGlyphsWithAdvances + 0xdc
0x920f4bcc: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : +[NSStringDrawingTextStorage _fastDrawString:attributes:length:inRect:graphicsContext:baselineRendering:usesFontLeading:usesScreenFont:typesetterBehavior:paragraphStyle:lineBreakMode:boundingRect:padding:scrollable:] + 0xbc0
0x920f86ac: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : __NSStringDrawingCore + 0x3e4
0x920f829c: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : __NXDrawTextCell + 0x30c
0x920f7ec0: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSTextFieldCell drawInteriorWithFrame:inView:] + 0x2c0
0x920edebc: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSThemeFrame _drawTitleBar:] + 0x434
0x920ed9f4: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSThemeFrame drawFrame:] + 0xb8
0x920ed688: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSFrameView drawRect:] + 0x2c0
0x920ed3a4: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSThemeFrame drawRect:] + 0x4c
0x920ebfe0: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSView _drawRect:clip:] + 0x9f8
0x920eb374: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 0x228
0x920ea7c4: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 0xc0
0x920e9ff4: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 0xfc
0x920e9844: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 0x1cc
0x920e9010: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSWindow displayIfNeeded] + 0xb8
0x920965b0: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 0x4ac
0x9206f3e8: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 0x3e8
0x921613b8: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : _old_loadNib + 0xec
0x92066aa4: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 0x37c
0x92066650: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 0x154
0x920663e8: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit : _NSApplicationMain + 0x150
0x00007d10: /Volumes/Capture One PRO/Install Capture One PRO.app/Contents/MacOS/installer : __mh_execute_header + 0x6d10
0x00007bb4: /Volumes/Capture One PRO/Install Capture One PRO.app/Contents/MacOS/installer : __mh_execute_header + 0x6bb4
0xf8f9ffbf: No symbol
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x902a6414 ctr: 0x9f7cdc28
r00: 0x902a6414 r01: 0xbfffa230 r02: 0x43c78000 r03: 0x171c0482
r04: 0x00000002 r05: 0x00000000 r06: 0x40b3c555 r07: 0x408cc400
r08: 0xc42d4000 r09: 0x171c05f6 r10: 0x00000000 r11: 0x24244048
r12: 0x9f7cdc28 r13: 0x00000000 r14: 0xbfffa360 r15: 0xbfffbdea
r16: 0x00000002 r17: 0x00000000 r18: 0x14e19104 r19: 0x00080000
r20: 0x80000000 r21: 0x14e1916c r22: 0x14e1910c r23: 0x43300000
r24: 0x0000000c r25: 0xbfffb790 r26: 0xbfffb654 r27: 0x14e19104
r28: 0x0000000d r29: 0x14e19174 r30: 0x0000000d r31: 0x902a6208
Thread 1: (0xb009981c, 0xb80f80af)
0x15d82dd0: No symbol
0x9f5d77e4: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 0x678
0x9fd1fb88: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : -[NSConnection sendInvocation:] + 0x73c
0x9fcd789c: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : -[NSObject(NSForwardInvocation) forward::] + 0x1a0
0x90a3ae30: /usr/lib/libobjc.A.dylib : __objc_msgForward + 0xb0
0x00010da0: /Volumes/Capture One PRO/Install Capture One PRO.app/Contents/MacOS/installer : __mh_execute_header + 0xfda0
0x9fcd15e0: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : _forkThreadForFunction + 0x6c
0x9002bd28: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /Volumes/Capture One PRO/Install Capture One PRO.app/Contents/MacOS/installer : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x9000a95c ctr: 0x9000aa00
r00: 0xffffffe1 r01: 0xf007fcc0 r02: 0xaf5b7184 r03: 0xf007fd90
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x00005703
r08: 0x00000000 r09: 0x00000000 r10: 0x00000003 r11: 0xa0006a3c
r12: 0x9000aa00 r13: 0x00000000 r14: 0x00005813 r15: 0x9f5d7184
r16: 0xaf5b7184 r17: 0xaf5b7184 r18: 0x44000084 r19: 0x00000000
r20: 0xf007fd90 r21: 0x00346f68 r22: 0x00348328 r23: 0x00000000
r24: 0xf007fd90 r25: 0x00000450 r26: 0x00005703 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x9f5d7184
Model: MacBook1,1, BootROM MB11.005F.B00, 2 processors, Intel Core Duo, 2 GHz, 1 GB
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: DIMM0/BANK 0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: DIMM1/BANK 1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), 0.1.20
Bluetooth: Version 1.7.4f16, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK1032GSX, 93.16 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA0 -
This is a bit odd, this is acctully not Capture One that is crashing but the installer program we use, the installer is provided from MindVision and so far this is a first time we have heard this.
You should take this case to the Support Log System (www.phaseone.com ->Support->Customer Support) when this might take deeper debug, might be both operating system and/or hardware related,0
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