Crashing Crashing

Derek2

• 2009年11月16日 23:21

I can't seem to get C1prov5 to work to save my life!!!

I create a new session, shoot, then when I go to create another new session, c1 hangs, gives me the beach ball. I have to force quit to get out of it.

Time and time again this happens. Very annoying!!

I have no idea why.
Any help?

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  Paul Steunebrink

  • 2009年11月17日 05:52

  First checks for CO 5.0 Pro/Mac:
  - View menu, Proof Profile, Selected Recipe (must be checked)
  - refresh (remove) the preference file (com.phaseone.captureone.plist)

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  Joao Manuel Da Silva Neves

  • 2009年11月17日 11:52

  Have you looked at the known issues topic in this forum?
  Have you tried to quit-relaunch C1 before creating your new session?

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  Derek2

  • 2009年11月18日 00:42

  Tired that with no luck.
  
  I'm currently in contact with Phase One support.
  
  Hopefully they can figure it out.

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  John Madere

  • 2009年12月15日 19:37

  After updating from Capture One Pro 5 to 5.0.1 I've been experiencing repeated crashes whenever I try to switch sessions. There is just one session out of the ten or so on my computer that does not cause a crash. I am running Mac OS 10.6.2. I've tried trashing Capture One then downloading and reinstalling with the same results. I have not been able to locate the preference file that you suggested trashing. This may have had something to do with my attempting to designate a new output folder. Although I am a longtime Capture One user, I find the importing interface and the output interface and procedures incredibly confusing. There are some much appreciated and significant improvements with version 5 but the problems I just mentioned are a real drag on my workflow. If those changes to importing and output were so necessary and supposedly helpful, better documentation would really help. So, how do I find and get rid of that preferences file? Please explain the entire procedure. I don't find it in my preferences folder and I don't find a Capture One folder of any sort for that matter.

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  Paul Steunebrink

  • 2009年12月15日 20:21

  [quote="John3111" wrote:
  ...
  I have not been able to locate the preference file that you suggested trashing.

  
  You can find the preference file (com.phaseone.captureone.plist) in your home folder, Library, Preferences.

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