C1 slows down when tethering ?

Steffen Jahn

• 2015年09月16日 14:54

Hi - I´m working since quite a while with C1 and came across this strange behavior, that since upgrading from 8.2 to 8.3 ( now on 8.3.3 ) the switching between tools and tabs in C1 slows dramatically down when shooting tethered.

I´m on 3 different Macs ( MBP / iMac / MacPro ) all on 10.10.5 and C1 8.3.3. Tethered shooting with Credo 60 / 80 and Nikon D810. On all systems the same - as soon as the camera is tethered, the software slows down instantly.

I tried clean installs - but that doesn´t help at all.

Am I the only one ? Any input appreciated.

Cheers - Steffen

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  David Rogers

  • 2015年09月17日 20:05

  No youre not the only one.
  
  I too have noticed a slow down while tethering. Specifically when changing tools.
  
  2011 MBP (non retina) OSX 10.10.5
  C1 Pro 8.3.3.23
  
  Shooting with Canon 5DS R

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  Paul Steunebrink

  • 2015年09月18日 11:12

  Does disabling unnecessary providers in Preferences help (as a workaround)?

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  Steffen Jahn

  • 2015年09月23日 14:24

  Hi Paul,
  
  from re-installing after completely erasing all C1-content from all libraries to disabling the unnecessary providers - nothing helps. Heavy slow-down when tethering...as David states, especially when changing tools.

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  Permanently deleted user

  • 2015年09月25日 02:05

  Same problem here. I noticed this behavior after "upgrading" to 10.10.5. C1 tech. support offered no help.

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  Christian Gruner

  • 2015年09月25日 09:31

  A few troubleshooting steps for You guys that are affected by this:
  
  - What specifically is slower?
  - Does it also happens if You are on a different tool-tab (like the metadata-tool tab) ?
  
  Please create a Support Case (or submit to an an already existing case on this subject) and be sure to provide a complete set of log-files. See how here: https://www.phaseone.com/en/Search/Arti ... nguageID=1

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  David Rogers

  • 2015年09月28日 16:19

  Specifically changing from one tool to another.
  
  If Im in the Capture Tab then select say, color or Exposure, it will take several seconds and a beachball to switch.
  I cannot say if the experience is the same with the Metadata tab as I wasn't using it. I could experiment later this week if Im on a job.
  
  I will follow up with log files and support case too, should I experience it again.

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  NN87501

  • 2015年09月28日 21:00

  Does anybody know what the most stable version is at the moment? I have 8.2.2 on OSX 10.10.4 and when my camera falls a sleep some how it won't connect again when I turn it on and it seems to make me have to force quit capture and restart, turn off my camera, Canon 5DMIII ,and then it will recognize it. Also when do Contact Sheets I get crashes 80% of the time when I hit export?? Is there a thread in here on which version is the most stable at the moment?
  Eric

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  Christian Gruner

  • 2015年10月01日 08:48

  [quote="NN87501" wrote:
  Does anybody know what the most stable version is at the moment? I have 8.2.2 on OSX 10.10.4 and when my camera falls a sleep some how it won't connect again when I turn it on and it seems to make me have to force quit capture and restart, turn off my camera, Canon 5DMIII ,and then it will recognize it. Also when do Contact Sheets I get crashes 80% of the time when I hit export?? Is there a thread in here on which version is the most stable at the moment?
  Eric

  
  
  Please update to 8.3.3 and try reproducing your problems. You do not have to overwrite your 8.2.2 installation.

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  Terence Patrick

  • 2015年10月01日 14:06

  YES!!! I thought I was crazy yesterday. I kept restarting thinking it was my machine. But when I was shooting tethered to a 5D3 going from the camera tab to exposure tab took in excess of 4-6 seconds. Going to any other tab also took much much longer. So glad it wasn't just me.
  
  I was on 8.3.2. Will update to 8.3.3 and see if that helps.

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