New update in sight ??
It has been about 2 months from the last update for CO.
I hope there is another one soon.
I just had another strange hangup yesterday as I was flipping back and forth between images.
I guess I was clicking the mouse too quickly, and the refocus routine hung up again.
Patience, Jim !!
I hope there is another one soon.
I just had another strange hangup yesterday as I was flipping back and forth between images.
I guess I was clicking the mouse too quickly, and the refocus routine hung up again.
Patience, Jim !!
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So far the 6.3 worked OK for me but I never work on huge batches -- trying to be rather selective.
I'd love to see the support of the new Fuji X10. It's got the EXR sensor and I wonder if PhaseOne will be interested in supporting it. Anybody else who is interested in this little cam?0 -
[quote="sankos" wrote:
So far the 6.3 worked OK for me but I never work on huge batches -- trying to be rather selective.
.......?
For the most part, the latest CO runs well for me - probably 98% of the time. My problems seem to arise only when I switch quickly back and forth between photos I want to compare. Then the program hangs and the activity tells me it is focusing. I can't reproduce it, so I try to avoid it.0 -
[quote="Jim MSP" wrote:
. Then the program hangs and the activity tells me it is focusing.
Could it be related to OpenCL? Is your Graphic Card supported / using the latest drivers / working properly?
You can turn the OpenCL option to 'Never' in the preferences to avoid running into possible compatibility issues.0 -
[quote="Drew" wrote:
[quote="Jim MSP" wrote:
. Then the program hangs and the activity tells me it is focusing.
Could it be related to OpenCL? Is your Graphic Card supported / using the latest drivers / working properly?
You can turn the OpenCL option to 'Never' in the preferences to avoid running into possible compatibility issues.
The simple answer could be yes - though my graphics card (ATI 5700) is listed as supported, and I have the latest driver updates (~ 1-2 months ago). We went through a lot of issues on display noise, etc when v6.0 first came out, but they were all fixed.0 -
[quote="Jim MSP" wrote:
The simple answer could be yes...
I'd change the option in Preferences to "Never" just to rule it out. Although the latest driver is installed and the card is supported, it doesn't rule out underperformance or some other operational anomaly. If that preference change solves the error, we have the our answer 😄0 -
[quote="Drew" wrote:
[quote="Jim MSP" wrote:
The simple answer could be yes...
I'd change the option in Preferences to "Never" just to rule it out. Although the latest driver is installed and the card is supported, it doesn't rule out underperformance or some other operational anomaly. If that preference change solves the error, we have the our answer 😄
I may give it a try. My issue has been the small randomness of it.
I may try to find a situation again where it locks up before I change the option and try it again.0 -
[quote="sankos" wrote:
So far the 6.3 worked OK for me but I never work on huge batches -- trying to be rather selective.
I'd love to see the support of the new Fuji X10. It's got the EXR sensor and I wonder if PhaseOne will be interested in supporting it. Anybody else who is interested in this little cam?
Yes, absolutely I wish they would support the X10. The X100 is supported, and although not a 'pro' camera, there will be a large customer base with this particular camera. My DSLR is D700 and I really like Capture One, and I'd like it even more if the X10 was supported.
Bill0 -
New version 6.3.2 released, no support for X10. I too am interested, great build & spec. I am also considering Samsung nx200 (supported) but big downside is 45mb raw.
From the release notes:
The following cameras have been added:
• Samsung NX200.
• Pentax Q.
• Accepts both PEF and DNG format for all Pentax models supported.
• Olympus Pen E-PM1.0 -
For new camera support I strongly advise the users to open a support case and post it as a feature request. More request, more chance. 0 -
Dear Paul,
Sorry to ask, but could you advise as to how to open a support case. I'd like to see the Fuji x10 added as I've just bought one & I use C1 for my P45+
Best,
John0 -
Take a look at
http://www.phaseone.com/Search/subjecta ... ubjectid=7
There are a series of articles/FAQ on how to create a support case.
They walk you through the process.0 -
Sorry to put a damper on things but there seems little point putting in a support case if you actually need Capture One to support a camera or features in the near future (or maybe 5 months in my case).
Really: software needs good support so people will spread the word but Phase One don't seem to understand that. There are lots of threads on here about people trying to get camera's supported for and waiting months - if the support even appears. All I'm saying it don't believe that you will get support even if you fill n the form.
Pretty sad state of affairs for a company to act the way Phase One does.0 -
As always, there are optimists and pessimists, believers and non-believers. They both get what they expect. 😉 0 -
I too am looking for Fuji X10 support. I bought one, and while the JPGs are very good, I can pretty much always do better with Capture One.
It would certainly be interesting to have the dynamic range (DR100-1600%) options supported.
John0 -
[quote="NNN634442784381066244" wrote:
All I'm saying it don't believe that you will get support even if you fill n the form.
If you create a support case you WILL (without a doubt) get a timely response from a real human being, you can offer suggestions, describe an issue or request addition support.... you can even share funny cat videos if you'd like. Although we can't always please everyones specific needs, we always try. Creating a support case would be the first step in getting the ball rolling from our end to get you the features you need, taking the few moments to do so really lets us know your serious about it's need and starts the dialogue direct with a Phase One employee.
It be nice if we could support every digital file but support is taken on a case by case basis and there are no guarantees we can do it but we'll certainly try.0 -
Drew,
What about this request. It was reported more than 8 months ago:
I would at least expect an ETA at this point, but nothing has happened.
I don't see how you expect anybody to file a support case on these conditions.
We could as well howl at the moon. Same result! (except we get more fresh air and lesser hot air with the moon).0 -
Sorry Drew but I supplied a raw file and as much info as I could to get the Sony A450 supported months ago. But, as I said in my support form, the A450 is the same as the A550 without the movable back, there can be very little work to do to support my camera. If Phase One can't support a camera that is virually identical to another model (and the raw files will be virtually the same) that is very poor support. It's almost as if the model is blocked.
I can understand a little if a brand new camera raw format comes out but my camera does not fit that.
I certainly stand by my comments that filling in a support form (while it will get you a response) does not guratantee a feature or a camera will be added.0 -
[quote="NNN634442784381066244" wrote:
All I'm saying it don't believe that you will get support even if you fill in the form
And - as a long-standing Phase One customer who has actually raised support cases, I'm telling you that without any question support cases do get support.
Whether what you're asking for can be delivered within the timescales you might think appropriate, is an entirely different matter and (where support for a specific camera is being sought) has been discussed and explained on here to the satisfaction of everyone but the Sony users/conspiracy theorists who think that Phase One is deliberately out to do badly by them...0 -
Keith Reeder: And - as a long-standing Phase One customer who has actually raised support cases, I'm telling you that without any question support cases do get support.
I totally agree. It was my experience too while I still received support for my Nikon.
Then I wanted to try something more interesting, sold the Nikon and bought a fantastic Sony camera.
And little by little Phase One's support dried out, read: became very..VERY slow. No conspiracy from this side, Keith. Try it yourself. You can always keep your Canon gear as backup.
Until then, as a declared ex-C1 user, you could even stay neutral in this case.0 -
[quote="NNN634442784381066244" wrote:
Sorry Drew but I supplied a raw file and as much info as I could to get the Sony A450 supported months ago... If Phase One can't support a camera that is virually identical to another model (and the raw files will be virtually the same) that is very poor support. It's almost as if the model is blocked.
I checked in on your case and the request, RAW file and specifics are in the right hands. Why support is not available yet is not known but there is likely a good reason, it is not simply ignored for the sake of being ignored.
To your suspicion that perhaps a certain camera model is blocked, that is certainly a possibility. Although I do not know that it is the case here, I do know that we need permission to support files and certain camera manufactures would rather us support one model over the other. They have their reasons but it makes it difficult for Capture One users to understand the lack of support when its simply not for us to decide.
In regard to your other comment, you're absolutely correct.[quote="NNN634442784381066244" wrote:
I certainly stand by my comments that filling in a support form (while it will get you a response) does not guratantee a feature or a camera will be added.[quote="Drew" wrote:
It be nice if we could support every digital file but support is taken on a case by case basis and there are no guarantees we can do it but we'll certainly try.
Creating a support case does not offer any guarantee. The only action that comes with a guarantee is NOT creating a support case. Without a support case you can be sure that we cannot directly assist you.0 -
Drew wrote: To your suspicion that perhaps a certain camera model is blocked, that is certainly a possibility. Although I do not know that it is the case here, I do know that we need permission to support files and certain camera manufactures would rather us support one model over the other.
This might be a problem regarding tethered shooting.
But I can't see the problem with simple file handling. You have claimed for years now, that you are supporting e.g. Sony A900. How much extra permission do you need to make the existing extraction of data from the ARW files work correctly?
As Phase One already (claims to) support e.g. Sony A900, how much extra permission do you need to analyze and extract a raw file from a new Sony camera?
It's easy to stay suspicious, and reality shows that Phase One's support of Sony customers is less than satisfying.
So is your excuse here.0 -
Each time I read a post from a staff member here, the picture of Support and this forum as first defence lines against frustrated customers becomes more and more consistent.
It seems that Drew and others from the “sorry - please be patient†group are merely executing support cases and from time to time receiving lists of ETAs from the level above.
Nothing witness about a constructive dialogue between support and the development department. There seem to be very little knowledge in the support group about what is actually being developed and prioritised.
Apart from leading to the conclusion that not much is going on regarding new development of C1, this could also lead to the hunch, that some of the problems with the functionality of C1 discussed in this forum never reach the right people. If certain problems are regarded as low priority in the first line, this could explain why some of us must wait several months for simple solutions and fixes.0 -
The annoying thing about the lack of suport is it's not that I don't like C1 (on my older Sony files it's great), it's that I can't even use it on 12 month old camera. Adobe ACR gets updated regularly and seems to support the full range of cameras when new ones are announced. What Phase One seem to be oblivious to is if someone asks me to recommend software it abviously wont be capture one. If I were to move to medium format it would be unlikely to be Phase One. Customers are earned and this having to wait many months just to get a camera added is not the way to build up customer loyalty.
In this cut throat industry I would have though Phase One would do their best to support cameras not find reasons not to.
And again (in case someone isn't getting this): the A450 came out with the A550, the A550 is supported - the A450 isn't, it's virtually the same camera! 😕0 -
[quote="NNN634442784381066244" wrote:
In this cut throat industry I would have though Phase One would do their best to support cameras not find reasons not to.
Because it's a cut-throat industry, Phase One very sensibly focuses its (limited?) resources on the cameras used by the majority of its customers - and like it or not, that's going to be Canon and Nikon.
To be blunt, Phase One has far more to lose by keeping its Canon and Nikon customers waiting than it risks by disappointing a comparatively niche section of its market such as Sony users; so if it's smart (and Phase One seems like a pretty business-savvy company to me), it's going to expend its resources where they can do the most good for most customers, with the other brands being addressed as opportunity arises.
It's simple economic common sense.0 -
Which resources?
Keith, again you are doing your Sam the Eagle act. Though you are theoretically right, the theory was never counting with zero resources.
Still, nothing! that could imply any activity or evolution around C1 is visible. Nothing moves. A few gate keepers are left behind to close the gate and try to correct the errors.
Phase One has become a half or large format back engineer/supporter. The Phase One camera is a Mamiya Camera wearing the Phase One logo in front. The future for Phase One is with the Leaf-Mamiya construction to support the heavy guys with the heavy budgets.
As a full or half frame DSLR user you should stand up against the "Sorry - please be patient" group too - unless of course you are in strange ways compensated for playing "Mr. Reasonable" here.
Oh! - I forgot.. you are not using C1 yourself, just want to advise us.0 -
[quote="Eigil Skovgaard" wrote:
Which resources?
Phase One has become a half or large format back engineer/supporter. The Phase One camera is a Mamiya Camera wearing the Phase One logo in front. The future for Phase One is with the Leaf-Mamiya construction to support the heavy guys with the heavy budgets.
Actually they didn't become "a half or large format back engineer/supporter". That is where they started and where they put all their foremost effort into. Always been that way for as long as I have been using them.0 -
All right, SteveC, I should have added "..exclusively", as I really can't see anything move around C1. My picture is that this software is considered to be as good as it can get, and now some inevitable house-keeping is left to be done, necessary correction of worst errors, and a rather unpleasant shot down of support for certain small segment camera brands. This is a picture of betray and last hurray.
From being a full hearted C1 advocate while using Nikon and Canon, and then a new Sony owner in good faith to the supported-list, I am now pretty disappointed. I am sure, I will have to live with ridiculously-easy-to-fix-software-errors for the rest of my time with C1. It is a disgrace when promises to the customers are not kept.0 -
[quote="Eigil Skovgaard" wrote:
.....My picture is that this software is considered to be as good as it can get, and now some inevitable house-keeping is left to be done, necessary correction of worst errors, ...
I have problems believing that PO views CO 6 "as good as it can get". For starters, noise reduction and sharpening can be improved quite a bit. Then, once they have entered "layer space" - the list can go on a long way.
Jim0 -
"My picture is that this software (read: BY PHASE ONE) is considered to be ... etc."
I totally agree. Many things could work better. I earlier suggested an "idea box". None of the people I had expected an answer from has responded, which I take as: "Not a good idea - we have plenty to do without your proposals".
Busy, because the good ideas are already in the pipe-line? - or busy because development resources are very limited?
I had hoped for the first reason but believe that the last one is more realistic.0 -
"Then, once they have entered "layer space" - the list can go on a long way."
"layer space".... will be small potatoes when they get to the "need to integrate" a built in DAM "feature"! 🙄
When that happens we'll need a much larger forum! 😉0
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