Asian Errormessages when starting C1

Rodast

• 2013年05月29日 09:31

Hello,

when I start C1 on my notebook, there appear two Errormessages in an asian language. Sadly I cannot read them. Can someone please translate them and say if this are Errormessages from C1 or from something other.

http://www.robert-steichele.de/download/2013-05-29_112322.png

http://www.robert-steichele.de/download/2013-05-29_112331.png

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  August Fuchshuber

  • 2013年05月29日 15:23

  Hallo,
  I had that too, could be because I was installing a graphic update at same time.
  But than I installed C1 again and now it is ok.
  regards
  Gust

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  August Fuchshuber

  • 2013年05月29日 18:45

  Hallo once again,
  now I was looking/processing some hundred new pics and in four of them I had that messages...
  Gust

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  NN110315UL2

  • 2013年05月29日 21:28

  Hello,
  
  I just had the same in C1 7.1.2 after big imports. It looked like a low memory condition.
  
  Philippe

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  Rodast

  • 2013年05月30日 08:48

  OK, but why in an asian language?

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  Paul Steunebrink

  • 2013年05月30日 09:15

  @all posting here: I suggest you open a support case with Phase One and provide details about action and (obviously) your language setting of CO7 and Windows.
  http://www.phaseone.com/SupportMain.aspx

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  NN125462

  • 2013年05月30日 12:27

  Am gettting the same. I don't know that it is anything to do with memory available as I'm only hitting 65-70% physical memory utilisation when viewing the images. But certainly looks like it may be volume of images in the folder or catalog.
  
  I'll raise a support ticket shortly.
  
  Neil
  
  Edit - ticket raised.

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  NN125462

  • 2013年05月31日 08:29

  In assisting support with the ticket I have raised, I identified 2 jpeg files (and it only appears to be affecting folders containing jpegs) that had not been imported correctly and could not be displayed. By removing the jpegs in question from the catalog - I didn't delete them from the disk - the errors have stopped.
  
  So there seem to be two problems:
  
  1. Failure to import the jpeg images properly (they are fine in Windows Exporer/Viewer and IDImager)
  2. Generation of Errors using an invalid language.
  
  I got the idea that 2. was known about, but not sure about 1. I've sent an example of one of the jpeg files in question to support to analyse.
  
  Neil

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  Drew Altdo

  • 2013年06月04日 07:55

  Nothing to worry about. We found a localization error within the software. The actual presence of the error is the bug, it does not indicate anything is wrong with your images, catalog, session, etc.
  We will fix it in the next update. Until then please ignore it and accept our apologies.

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  Rodast

  • 2013年06月04日 12:21

  Thank you for this information. So iIwill wait for the next update.

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