Unable to create support case

Luke Miller

• 2011年01月13日 21:06

Despite being a Capture One user since version 3.7 I am shown has having no registered software so I cannot create a support case. When I look at My Account it shows all of my product keys, my activations, and all of my invoices where I purchased the various versions. I can even see my old support cases, but when I go to Product Registration it says I have no registered products, which means I am not permitted to fill out the Support Case form.

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  Paul Steunebrink

  • 2011年01月13日 21:46

  Registered products refers to HARDWARE only. Skip it.

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  Luke Miller

  • 2011年01月13日 22:10

  Thanks, Paul. I was confused 🤭

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