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New camera firmware - C1 V4.1 cannot read the Raws

JuergenU1
It is always sooo annoying.... 🤓

I did a firmware upgrade on my K20D (from 1.0 to 1.01) and now Capture One 4.1 does no longer read the PEF files.
I was so happy with the last C1 upgrade because I had not to use the way to big DNG files (nearly twice as big as the PEF's!).
Only a small difference in the header of the Raws and..... boom, thats it. Grmbl.

Right away checked Lightroom 1.41 and, voilá, it reads the PEF even with the new firmware. In fact, I like C1 much more than LR and I'm used to it (thats more important, one has "his" software). I hope I have not to wait again some month until I can use PEF's from my K20D again with C1 ☹️

Pleeease C1 programmers, please try not to look too sharp to the Raw file headers - if you can read Pentax K20D : it's fine! If some changes occur from, lets say, V1.0 to V1.01 or V1.04 or whatever .. - try to ignore it.
LR programmers do it (obviously) the same way, I can see this, because LR works (!)
People really will like your for this.. 😊

___________
Best regards,
Jürgen
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  • David2121
    Jürgen

    In my experience, the programmers are much more likely to respond to your (reasonable) request if you raise a support case. All the cases I have raised have been dealt with quickly and thoroughly. Have you raised a case on this issue?

    David
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  • luc1
    That is exactly what I have been trying to do but every time I get an error that is been logged by the web site. So I am not any further.
    It is so very frustrating that after waiting for an update for some time, just when we get into the groove of a new work flow including C1, something like that happen.
    It remains me like what you read about Dxo works great when it works.
    There most certainly be more firmware update for the K20D so I am now wondering if it make sense to keep this workflow or go back to mainstream ACR. Thisis too bad because I got to love working with C1 after the recent update.



    [quote="DavidB" wrote:
    Jürgen

    In my experience, the programmers are much more likely to respond to your (reasonable) request if you raise a support case. All the cases I have raised have been dealt with quickly and thoroughly. Have you raised a case on this issue?

    David
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  • David2121
    I have no problems in logging on to Phase One support, so I have taken the liberty of raising a case myself, quoting Jürgen's post. There is of course every advantage in you following up the case with one of your own, if/when you can log on, to remind Phase One of the problem.
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  • luc1
    Thank you.
    I have now been able to create a case number.
    Hopefully other Pentax users will do the same so that we might get some action from Tech support.

    Cheers,



    [quote="DavidB" wrote:
    I have no problems in logging on to Phase One support, so I have taken the liberty of raising a case myself, quoting Jürgen's post. There is of course every advantage in you following up the case with one of your own, if/when you can log on, to remind Phase One of the problem.
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  • Jonathan Gilbert
    Hello,

    We have received a couple cases and raw files. Thank you! Everything has been forwarded onto to testing and R&D so that a fix can be created. I do not have a time frame for a fix however.
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  • luc1
    Thanks Jon.
    Hopefully it is an easy fix that does not get to the back of the priority list and we can go back to using C1 soon.

    Cheers,



    [quote="JonGilbert" wrote:
    Hello,

    We have received a couple cases and raw files. Thank you! Everything has been forwarded onto to testing and R&D so that a fix can be created. I do not have a time frame for a fix however.
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  • luc1
    I got a fast answer from tech support 😄
    The new firmware changes the manufacturer name from Pentax Corporation to Pentax. It looks like C1 uses this tag to identify the file. Indeed if you take a hex editor and change the above in the PEF, then C1 can read it no problem 😊
    Now this will be changed in the new maintenance release for C1 - the only question is when 😭
    In the meantime if somebody is good with hex editor, it will be nice to be able to change this directly in the firmware to produce "Pentax Corporation" PEF of the camera.

    Cheers,
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