Are posts disappearing from this forum?
In a glimpse I saw a new post addressed to Ulf - and a few seconds later - it was gone.
The issue was interesting, but maybe not for Ulf and Phase One. I think customers are excluded from this side, if the discussion gets critical to the way business is conducted by Phase One.
The issue was interesting, but maybe not for Ulf and Phase One. I think customers are excluded from this side, if the discussion gets critical to the way business is conducted by Phase One.
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You have shown disregard to the forum rules and also stated threats which is completely unacceptable.
Your previous login is banned and now this login is as well.
This is the background for this:
viewtopic.php?f=41&t=11684#p52855
Please do not try to post under new identities, as new posts will be removed and username will be banned.0 -
I know Eigil Skovgaard, and in my opinion, he has never threatened anyone. On the contrary he jokes about the possibility of bombing your office.
The way you act is pitiful and shows, that you prefer to discredit a customer that asks you unpleasant questions.
The decent way would have been to answer his questions in stead of excluding him.
Or you could have offered him his money back, as you apparently are not able to deliver what you have promised.0 -
Question has been answered again and again, other user has reacted that enough is enough.
Jokes or not, the behavior is completely unacceptable.
If this user wants a refund then I am sure we can arrange something, but a line has been crossed when it comes to this forum.
Lets leave this thread here and move on.0 -
I have been following Eigil's recent threads with some interest.
In my mind, he is a user who paid good money, and has legitimate issues with the product, and I can sympathize with his frustration reflected in his forum behavior.
Whether or not he crossed the line is ultimately your decision - your forum, your rules. I can also accept that you cannot realistically fix every bug and fully please every customer.
But at the same time, I feel your behavior throughout this case reflects very poorly on PO as well. Not being able to address every customer's request is one thing. In every interaction with PO support I have experienced, both personally through support tickets, and on this forum, I get this feeling that you are always very polite, but that the bottom line is something along the line of "We are always right to do whatever we do. If you don't like it, tough luck. Oh, and sorry for the inconvenience."
Your product is great. Your attitude towards your customers - not so great in my opinion. Building brand loyalty is all about making your customers feel that their problems are important to you, even if you can't always solve them. This is something I don't feel you guys really understand. I have serious doubts about continuing to purchase any more upgrades or recommending the software to colleagues if things don't improve on this front.
Thanks for listening.0 -
Ulf: Jokes or not, the behavior is completely unacceptable.
So, everything is unacceptable - the jokes too? Is this the common understanding among staff-members.
I think your "muting" of annoying customers, not to mention the recent locking of threads, leaves the expression of "missing ability to respond".
If the questions have been answered again and again, as you say, you should consider, if the answers have been usable!
I am sure, that my friend will accept to give up his license to Capture One, if you pay him his money back. I will let him know, that you are interested. Meanwhile, maybe you could let this thread remain open.
And please - I think you should listen to customers like JonS.0 -
Jon,
it was explained to Eigil time and time again that he would get what he wanted eventually - he just didn't like the timescales involved.
Remember that he chooses to use Sony cameras - Phase One hasn't forced that on him.
In addition, a significant number of his posts were about a piddling Exif issue which was hardly a deal-breaker, and for which there were readily-available workarounds.
As far as I can see, he's not entitled to a refund, because - aside from the Exif issue - Cap One is operating for him exactly as advertised.
Oh - and the "bomb" comment: there's nothing funny about that. I lost a close friend in the bomb attack on the bus in London in July 2005, and my first reaction to seeing that "joke" on here was to think that its author was damn' lucky he wasn't standing within arm's-length of me right then...0 -
Keith Reeder,
You are a person trying to hide your family relation with Phase One in a very poor way.
Why boost the menace of a friendly joke, when it was never meant to be dangerous to you or your companions?
You are exposing yourself as a yes-man. Poorly, I need to say! and miserably as the people you serve.
Get an opinion of your own, man.
And please review the Black Adder, a series from your homeland.
Now you can call ULF...!0 -
Keith,
I am sorry for your loss. Here in Israel, we have had, unfortunately, our fair share of bombings. Not to get into politics of course, but although I have thankfully never lost a close one, I know the traumatizing effects of a bombing from up close.
I never approved or condemned Eigil's behavior, merely stated that I can sympathize with his frustration.
I tend to disagree with you on some points. The way I see it, he was told time and time again that his problems were too trivial to justify serious attention. And he chose to use a camera that was promised to be supported by CO, whether it's a Sony or any other brand is irrelevant.
Now there is an interesting question here : on one hand, you say that PO cannot spend it's limited resources on issues that affect a small minority of users. There is sense in that. But at the same time, if I was a Sony user considering purchasing CO and seeing this attitude from PO, I would never buy the software, which may explain why there are relatively so few Sony (and other brands not well supported) users and perhaps why PO continues to have such limited resources. Kind of a cache 22 here.
I think it is precisely in these sorts of difficult situations where a company can prove it's uncompromising commitment towards it's customers, and inspire brand loyalty instead of arguing with it's customers. I'm sorry, but I'm not too impressed with the way I see PO handle these situations. This just is my opinion, of course.0 -
Ulf: If this user wants a refund then I am sure we can arrange something,...
Eigil has accepted to give up his license and use of Capture One, provided his actual payment is refunded. A support case has been opened regarding this issue, so now it's up to Ulf Liljegren to live up to his good intention.0 -
Deleted by moderator, violating forum rules. 0 -
This user has now got a refund and this ends here.
As a final note I would like to point to the forum rules.
viewtopic.php?f=41&t=5485
Anyone is welcome to post as long as you keep to the rules, they are for everyones benefit.
It is truly a shame that normal civilized behavior and mutual respect has not been practiced here.
From here on I hope we can go back to a user to user forum which is a resource of knowledge for everyones benefit. The forum is a place where we can have constructive discussions instead of this bun fight that has escalated into trying to win cheap points on a public forum.0
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