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C1Pro SATA / Re-activation Issue

Sven211
Hi, long time C1 user here, having a software / hardware issue.

I’m in the process of switching to Vista and am upgrading the pc C1 is running on. HW Base is an ASUS mobo (P5B deluxe) with an onboard Intel Matrix Sata raid storage solution featuring six SATA slots. I’m currently using 4 of them:

1: WD Raptor 150 configured as single drive (system + progs)
2,3: 2 x Samsung 250 configured as RAID0 (data)
4: WD Raptor 74 configured as single drive (data)

Every time I connect / de-connect drives to or from that pc via the SATA port I need to re-activate my C1 license because it revert to Trial. Happened twice already yesterday.

Problem 1: After using the forums search feature I understand that if I double the operating system to another hard drive in order to free the original disk for Vista installation I need to reactivate C1. But I’m not able to find one single reason for the fact that I have to activate again when just connecting / de-connecting data drives from or to the SATA port.

Problem 2: I’m not finished yet with copying data and all this kind of thing, I fear that if I switch to Vista I have to reactivate a couple times more. Don’t want to get that dreaded “exceed activate limit†message!

I’m using C1Pro 3.7.7 btw.

Any help out there?

Thanks,
Sven
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  • Sven211
    Anyone?
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  • dlathem
    I had this very same problem back in February. I had a new eSATA storage drive and when I connected it the first time and turned it on C1PRO deactivated. I was in a pinch and was able to get tech support email to give me more activations.

    I was told the problem was known and would be fixed on a future version of the software. In the meantime I have switched that drive over to using the USB interface because I cannot afford to have C1PRO de-activate on me again for any reason.

    This problem has been out there for FAR TOO LONG.

    I am still using version 3.7.6. The change log for 3.7.7 did not list any fix for the eSATA bug. I guess they don't plan on fixing it.

    I have Lightroom on order.
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  • Anonymous
    Sven,
    You are always entitled to your 2 computer activations.
    Should you ever get the Activations Exceeded message, simply log a Support Case for assistance.
    Technical Support Site: http://support.phaseone.com

    We know this problem is System Specific.
    Our Activation protocol and system identification has been the same to current version 3.7.7
    When there is a change in Hard Disk, it is ‘seen’ as a new install.
    The current varied configurations involving hard drives for storage have confused this activation / ID protocol.
    While the number of customers experiencing a Revert to Trial is a very small fraction of Windows users, we also know that more and more studios are moving to these types of systems.
    Some customers that have experienced this problem have found solutions.
    Rest assured that Developers are working on this issue and are considering all options at resolving this problem.

    So, ...be a part of the solution...
    The problem may involve DLL files and a corruption, don’t know.
    Could also be a driver problem involving disk controller poorly written so that it gives a false or deviating information every time queried for an ID. HAL – Hardware Abstraction Layer
    This is where feedback from knowledgeable customers can be passed along to Developers and helps immensely.
    This is best done via a Support Case as well which includes detailed logs that can be shared with R&D team.

    dlathem,
    Your comments about not planning to fix this are unnecessary.
    Phase One has a history of working on RAW processing algorithms for nearly 10 years.
    5 years ago Capture One started the RAW workflow program industry for DSLRs.
    Included in this effort are the Bug Fixes and reported problems from customers; as well overall improvement of the program.
    Phase One will always put forth these efforts in order for Capture One to remain at the top of all RAW programs and continue to set the standard for Image Quality.

    Sincerely,
    K C
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  • roberte
    Hi Keith,

    Sorry to pick on you blokes today and plugging the opposition. However:

    [color=blue:yl7ispmj]5 years ago Capture One started the RAW workflow program industry for DSLRs[/color:yl7ispmj]

    Sorry but Bibble was first in 2000.

    I also have an issue with the term RAW workflow as the workflow extends beyond RAW conversion. The recent announcement of Phase One dropping DNG support in favour of your own proprietary file format shows a ignorance of the complete workflow. And no Bibble isn't any better in that department.

    -- Robert Edwards.
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  • Anonymous
    Robert,

    Pick away, I can take it 😉

    Understood regarding Bibble.
    I'll stay with ...Phase One has been working on RAW processing algorithms for nearly 10 years.
    And, no other knows RAW better.

    Compare side-by-side, image-by-image, and the quality is apparent.

    RAW workflow is just that > RAW to desired file format.
    Managing your image files catalog beyond this is another realm.
    How this is done is not the same for All studios.
    Commercial shooters with 10s of thousands of images absolutely Yes, they must have a stringent asset management strategy... most portrait studios, I'm not convinced.
    It is way too easy to organize by Date and Client Name to locate images.
    Photographers had their own methods with film storage organization, it is just as easy or easier with files/folders.

    As for DNG, There has been no such announcement.
    If you believe or have actually seen otherwise, please let me know Who/What/When/Where.
    DNG, as a matter-of-fact will be supported In and Out starting with Capture One 4.0
    There is a Rule to this Forum regarding the spread of Rumors, and all should adhere to this.
    It is, has been, and always will be the wisest for all to obtain information about Phase One products directly from Phase One itself at the web site.

    Cheers,
    K C
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  • roberte
    Hi Keith,

    [color=blue:2fw1865b]It is way too easy to organize by Date and Client Name to locate images.
    Photographers had their own methods with film storage organization, it is just as easy or easier with files/folders.[/color:2fw1865b]

    Long term I absolutely disagree. The Capture One + iView bundle manages this much better. We can agree to disagree 😊.


    [color=blue:2fw1865b]As for DNG, There has been no such announcement.
    If you believe or have actually seen otherwise, please let me know Who/What/When/Where.[/color:2fw1865b]

    Understood. It was a Phase One person and I'm happy to inform you off list if you like. Please email me: robert at damsimple.com.

    -- Robert.
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  • Anonymous
    Robert,

    Oh no, we do agree on that point... I've heard from many users comments like:
    " with the Capture One and iView combination, none of the other programs have anything better to offer"
    It is a good bundle indeed and I use it too.

    My point on Portrait Studios is this...
    Their opportunity for Sale of images is Right Here Right Now
    Outside of a slightly possible chance that a Reorder is made within the first 1 year or even lesser the 2nd year from portrait session, there is not much of a chance to ever sell these images into the future.
    Therefore, I'm not convinced that a Portrait Studio has the need to stringently manage all their image files to the extent that a Commercial Photographer must.

    Cheers,
    K C
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  • Ian Morehouse
    I just tried to install C1 on my new Vista 64 machine and it failed.

    How long do I have to wait for a Vista 64 ready version of C1.

    This is a disaster, I will have to get my laptop out and run C1 on it.

    I do have another XP machine I was building for my wife and I remembered why I stopped using that motherboard. It has problems writing to low memory. C1 along with some other software gets upset with that problem. The PC works fine as a web/mail box and that is about its limits.

    So how long to a Vista 64 version is available?

    Ian M ☹️ ☹️ ☹️
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  • Anonymous
    Vista 32-bit version works with Capture One 3.7.7.
    http://www.phaseone.com/HOME/Content/Su ... 20-%20Main

    Not sure if Capture One will ever be a 64-bit application. Submit a case as a feature request at support.phaseone.com and we will provide feedback to developers requesting 64-bit support.
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  • Ian Morehouse
    Rebecca,
    welcome aboard.

    After I cooled down, Vista had and has been giving me a hard time I searched the forum and found some help.

    I have actually got C1 going twice in Vista 64, once was a disaster, the other time was very good. One point of interest is that non MS applications have trouble with the mouse in Vista 64 Ultimate. C1, firefox, Adobe 8.x, LR and others all have trouble getting the mouse to move smoothly and consistently.

    I will be installing Vista again shortly for about the 8th or 9th time, hopefully this time I will get it right. Reminds me very much of Mandrake 2005 64 bit, but nowhere near as reliable.

    I am using Vista 64 to get past the memory limitations issue, C1 used to push my XP PC to the limit, so I thought more memory which the PC had would be a better thing.

    Regards
    Ian M
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  • Christopher
    Really? Memory issues with Capture One? Unless you only had 128 MB of RAM, I doubt Capture One was what was pushing your machine to the limit is that respect. CPU? Sure, during development it'll max out what ever processor(s) you have. But Capture One is one of the leanest programs I've ever seen with regard to memory usage.

    Recently one other poster was requesting that temp data not be written to disk, but held in memory. This is just an example of how frugal Capture One is with RAM.

    As Rebecca just said, she isn't sure if Capture One will ever be a 64-bit program. The main reason for going to 64-bit is to allow access to more memory (over 4 GB) or perhaps to deal deal with larger (or higher accuracy) numbers more efficiently. Capture One has neither of these requirements -- never needing to access more than a couple hundred megabytes at a time for even the largest raw images.
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  • Alan31
    [quote="Keith Carpenter" wrote:
    Sven,
    Rest assured that Developers are working on this issue and are considering all options at resolving this problem.

    So, ...be a part of the solution...
    The problem may involve DLL files and a corruption, don’t know.
    Could also be a driver problem involving disk controller poorly written so that it gives a false or deviating information every time queried for an ID. HAL – Hardware Abstraction Layer
    This is where feedback from knowledgeable customers can be passed along to Developers and helps immensely.
    This is best done via a Support Case as well which includes detailed logs that can be shared with R&D team.


    Hi Keith, my first post on this forum but I've had a support case (27122) open for most of this year - with lots of willing help but little progress - for a similar deactivation problem.

    As my laptop also has SATA drives, I wonder if it's related to this? It seems that the slightest change - or sometimes no change at all - to my disk configuration causes my C1LE 3.7.6 to deactivate. This includes adding/removing my D: drive (which is hot pluggable) and even microdrives and CF cards in the PC Card slot. I do hope your developers have come up with a more rebust licence mechanism for V4 - or even dropped it altogether. It's become a major P in the A for me and if there were anything as good available elsewhere I would have switched away from C1 by now.

    So - if I can help your Developers I'd be glad to. Almost anything to get this problem fixed!

    Thanks,

    Alan
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