C1 LE 3.7.1 doesn't start

Jui66

• 2005年09月13日 17:36

Hello,

after starting C1 a window screens occurs to select the folder for the previews. I select the standard folder, than C1 crashed with an error:
(translation from german):

'The exception \"unkown software exception\" (0xc000090) has appeared at
the place 0x005aa133 '


Reinstallation doesn't help, deinstallation and cleaning the registry manually also doesn't help, C1 doesn't start.
Has anybody an idea?

(sorry for my english, it's school englisch and many years ago.. 😉 )

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• 

  radeldudel

  • 2005年09月13日 19:34

  You are running C1 with full admin rights, or is it kind of user account?
  
  What kind of system? XP?
  
  Sam (just guessing around)

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• 

  Anonymous

  • 2005年09月13日 20:51

  I think Sam is correct in thinking it seems to be a Permissions/Access issue. If there are more than 1 User on the computer, be sure access rights to location is correct.
  
  The default location for the Preview Cache is:
  C:\\Program Files\\Phase One\\ Capture One PRO\\Previews
  This is where the .C1w Work/Thumbnail files and the .C1p Preview files are stored.
  
  Regards,
  kc

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  Jui66

  • 2005年09月14日 14:39

  Thank you Sam and Keith for your help, as a precaution I checked it again.
  
  >You are running C1 with full admin rights, or is it kind of user account?
  Yes, with full admin rights.
  
  >What kind of system? XP?
  Y2K, SP 4
  
  >The default location for the Preview Cache is:
  >C:\\Program Files\\Phase One\\ Capture One PRO\\Previews
  I didn't install C1 in the standard path, but the access rights to the location is correct, full access for everyone.
  
  Any other idea?

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  Anonymous

  • 2005年09月15日 18:50

  Jui66,
  
  Suggest a standard install onto local drive C:\\ to be sure it will work properly. If it does, then there is an issue with the location you installed it.
  
  Do an Uninstall and clean the Registry.
  REGEDIT
  HKey_Current_User
  Software
  Phase One - right click and Delete this folder, and then remove from Recycle Bin
  
  Reinstall to default
  
  Regards,
  kc

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