Capture one crash and lost everything

Hon Kei Ma

• 2015年03月29日 19:47

Whenever capture one is being close forcefully, like shut down of computer or system crash. It lost everything. All the imported photos, all the changes and so on. I have to import them all over again. And since may be capture one 6.X, I cannot browse my hard disk without importing the image. It sucks. That means I have to re import everything when I got and upgrade before I can check my old photo. And since your software can not deal with crashes, It means I will to redo the whole process every few months. I know I should be closing it down properly, but shit happens, and your software is not crash-proof.
For the last few year, I feel that the work flow is getting worse and worse with every upgrade. I am using the F-word more and more the last few years.

Hopefully this is going to change before I giving it up. I had been using capture one since version one. But the last few version is giving more and more headache.

Kei Ma

0

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  SFA

  • 2015年03月30日 13:23

  I would be very surprised that you seem to have so many crashes and that you always seem to lose everything when you do.
  
  I wonder if you have a strange system problem somewhere?
  
  If you feel a need to make some some complaints to Phase One this is not the best place to do so because it is a User to User forum.
  
  However you can create a Support Case to obtain official support form the Capture One support team. You have not said whether or not you have already done that - so I have assumed you have not.
  
  I hope this helps you to obtain the support you need.
  
  Grant

  0

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