4.8.3 on new 27" iMac. No image or histogram?

Christopher19

• 2009年11月02日 16:56

Just installed 4.8.3 on a new duo core 27" iMac and started testing it out. I'm shooting a H25 on a Blad 555ELD. The software sees the camera and allows me to capture an image but all I get is a black image with no histogram at all. I take the same camera and Firewire cable to my Mac Pro and have no issues at all. Please Help!

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  Gunter4

  • 2009年12月09日 16:48

  Hi, I am having exactly the same problem, any Ideas ?
  Gunter

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  Jonathan Gilbert

  • 2009年12月09日 17:40

  Please create a support case at support.phaseone.com. We are currently investigating issues specific to certain models of the new iMacs. If you could provide a system info file that would be a big help.

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  Gunter4

  • 2009年12月09日 23:48

  Hi, thank you for your quick reply, I had already created a support case; the answer was that it's a sync problem, but I tried several lens/camera/cable combinations, always the same result. My back is a H 20 and it happens on both my iMac and MBP, just tried it with a G4 tower, same thing.
  Now it only does this when first connected, after 10 - 15 minutes it works fine and will then work all day. Any thoughts on that ?

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  Jonathan Gilbert

  • 2009年12月10日 16:25

  Gunter,
  
  In your case I agree with the original supporter... the back likely needs service unless all of your lenses have timing issues.

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