HELP!!!

hurricane

• 2007年02月02日 09:08

help,
i'm shooting in france on C1-Pro in french, i don't speak much french.
the previews are all coming up in black and white and i can't get them in colour.

saturation is nomal, i also can't set the white balance using the dropper.

has anyone got any ideas?

any help would be greatly appreciated, everyones getting stressed here!!

ok, now i've noticed it says, "Phase One P30 Product Flash- Profil Gris" in RED

we're using a P30 back on an H2. MacPro Quad.

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  Anonymous

  • 2007年02月02日 15:16

  hurricane,
  
  Firstly , be sure you are using current version of Capture One 3.7.6 on Intel Mac and P30 has current firmware of 2.3.6
  If you need to update firmware - READ Release Notes completely - you will need a PPC Mac or Windows machine to upgrade.
  
  You do not have the correct camera profile selected.
  Images from CF card = set Preferences > Color Management > Camera and set the desired default profile for the P30
  
  Tethered = at White Balance tool set ICC Profile to desired P30 profile
  
  Profiles ( or folders ) in RED mean they have been renamed or moved from original location.
  
  Hope this Helps & Best of Luck -
  K C

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  Anonymous

  • 2007年02月02日 15:43

  HI-
  In addtion-
  You did not say if you were working tethered or not.
  
  Check your ICC profile setting in the white balance tool and the capture tool.
  You may be picking up an existing profile inherited from the last capture by a choice in the capture tool...Pick up a color profile
  You maybe applying a b/w style , go to image- styles and choose neutral on the selected capture(S) to bring it back to color.
  
  If you need additonal help -please create a support case at
  www.phaseone.com
  
  regards-
  Phase One Support

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  hurricane

  • 2007年02月06日 12:47

  many thanks for your suggestions, and my apologies for the late reply.
  i tried everything you suggested to no avail.
  
  in the end i reverted to a copy of capture one DB that worked fine, so all ok in the end.
  
  thanks again.
  
  H

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  Stuart Lohr

  • 2021年10月04日 11:53

  I have a monthly contract but very time I try to got  to a site for help nothing downloads?

  -1

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