Trying to use Capture One
Hi,
I know I am not supposed to post Sales related questions here, but the link provided on the Sticky post at the top of this board for Sales related questions is a dead link. So my apologies in advance. If there is a better way for me to contact the sales department, please let me know. I tried calling the New York office but there is no human to talk to there - all I get is voice mail boxes.
So here goes...
As an existing EM2 customer, I have submitted a request for a copy of Capture One. Since the 5 working day timeframe had passed, I opened a support case to get status on my request. The support case was closed stating that the Sales folks are surely going to get back to me with the request, however I had not heard anything and I am wondering how much to get status.
Thanks for your guidance.
I know I am not supposed to post Sales related questions here, but the link provided on the Sticky post at the top of this board for Sales related questions is a dead link. So my apologies in advance. If there is a better way for me to contact the sales department, please let me know. I tried calling the New York office but there is no human to talk to there - all I get is voice mail boxes.
So here goes...
As an existing EM2 customer, I have submitted a request for a copy of Capture One. Since the 5 working day timeframe had passed, I opened a support case to get status on my request. The support case was closed stating that the Sales folks are surely going to get back to me with the request, however I had not heard anything and I am wondering how much to get status.
Thanks for your guidance.
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Bump! If anyone or the forum moderator has any ideas, please help. Thanks. 0 -
[quote="kingsfan" wrote:
Bump! If anyone or the forum moderator has any ideas, please help. Thanks.
Open a case with tech support http://www.phaseone.com/en/SupportMain.aspx and ask whether they will reroute your request to the sales department. And be aware sales people do not tend to work during the weekend. 😉0 -
I have opened a support case a few days ago. They think the Sales Department will surely get back to me within the 5 day period.
Six days later, I have not heard anything, which leaves a bad first impression and makes me feel a victim of false adveresting.
Oh well - I was hoping to give this a try...0 -
I am writing to expresss my disappointment at the lack of action and responsiveness from PhaseOne on the supposedly Free offer of Capture One for existing EM2 users.
After several attempts to get a response through a support case I opened, I have come to the unfortunate conclusion for PhaseOne that the offer was a poor attempt at failed marketing.
If anyone at PhaseOne is interested in reaching me to explain why after more than 10 days of submitting the request, there is no action, please do so. I am positive PhaseOne understands that such missteps in the days of blogs iand nstant information exchange does not bode well.0 -
Kingsfan, my first thought on your disappointment message was that you probably missed Phase One apologies, explanation and help offered on the Expression Media sub forum here. But you did not, you posted there as well, right after the Phase One message. I miss the point of repeating it here.
In case you're interested I posted my reply in the EM sub forum.
viewtopic.php?p=38395#p383950 -
Paul,
No need to repeat apologies. Instead, it will be great to instead provide "new and improved" timelines for the backlog to clear and for new registrants to the Survey to informed correctly. I just checked and anyone newly registering for the offer will continue to be misled with the 5 day turnaround time offered there.
An apology without corrective action and clear execution is rather empty.0 -
[quote="kingsfan" wrote:
...
Instead, it will be great to instead provide "new and improved" timelines for the backlog to clear and for new registrants to the Survey to informed correctly. I just checked and anyone newly registering for the offer will continue to be misled with the 5 day turnaround time offered there.
There's always room for improvement. New timelines would be a nice start to fill the gap.0 -
Kingsfan,
is there any reason why you can't download and use Cap One anyway pending the licence being sorted out? There's a 30 day "try before you buy" period.
Also, just a reminder that this is a user to user forum in the main, and Paul is just a helpful and enthusiastic Cap One user, not a member of staff.0 -
I understand and appreciate the user based support.
I have been using the 30 day trial and I will be leaving for a location without internet connectivity in 4 days. I will be at the loation for over 4 weeks, as a result I will be unable to use the trial at the location unless I get the license key before.
I hope this helps you understand my dilemma.0
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