Capture One 6 is crashing my computer.
I am using C1-6.0.1 on a MacPro Dual running OS 10.6.6. C1 has been very unstable. Not only does it crash frequently, but it is causing my computer to freeze, or rather for the hard drive to grind away ceaselessly while all other functions are disabled. The only solution is to force the computer to shut down by holding down the power button. The situation has reached the point where I literally have to shut down C1, except when I am actively using it. Keeping it open while I am using other applications, e.g. Photoshop, is fraught with hazard.
I have set "Open CL" to "Never," as recommended in some other threads, but this has not helped.
Any thoughts? As much as I like the new functionality of C1-6, it is becoming a huge headache.
Rob
I have set "Open CL" to "Never," as recommended in some other threads, but this has not helped.
Any thoughts? As much as I like the new functionality of C1-6, it is becoming a huge headache.
Rob
0
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Rob,
The best course of action I can think of is to open a support case and submit the 4 Capture One logs from the folder:
<user>/Library/Logs
Also, you might look for any recent CrashReporter files related to Capture One in the subfolder of that name.0 -
[quote="Paul_E" wrote:
Rob,
The best course of action I can think of is to open a support case and submit the 4 Capture One logs from the folder:
<user>/Library/Logs
Also, you might look for any recent CrashReporter files related to Capture One in the subfolder of that name.
Paul,
I have submitted several crash reports but have received no response. I would at least like to know if my experience is unique.
Rob0 -
[quote="robgo2" wrote:
[quote="Paul_E" wrote:
Rob,
The best course of action I can think of is to open a support case and submit the 4 Capture One logs from the folder:
<user>/Library/Logs
Also, you might look for any recent CrashReporter files related to Capture One in the subfolder of that name.
Paul,
I have submitted several crash reports but have received no response. I would at least like to know if my experience is unique.
Rob
Rob, crash reports do not generate response (from support), a support case does. Crash reports go straight to the developers (well, that's my assumption at least) for analysis. So I stick to my advise to open a support case. Of course the user forum is a great opportunity to get other user's experiences. You can also search for similar threads.0 -
Hi Rob...in case it helps - read here please - it's the entire description of my problem...
viewtopic.php?f=40&t=9905&start=0&st=0&sk=t&sd=a0 -
[quote="maryanah" wrote:
Hi Rob...in case it helps - read here please - it's the entire description of my problem...
viewtopic.php?f=40&t=9905&start=0&st=0&sk=t&sd=a
Wow, that is brutal. I can understand your frustration.
Part of my problem may be related to running C1-6 simultaneously with many other applications. This may overwhelm the processor and memory. I find that things run more smoothly when there are fewer programs open at the same time as C1, but this does not completely solve the problem, as I still occasionally have C1 quit for no obvious reason.
Rob0 -
Rob,
Please create a support case and provide the files that Paul Mentioned, we can help find the reason.0 -
[quote="robgo2" wrote:
I am using C1-6.0.1 on a MacPro Dual running OS 10.6.6. C1 has been very unstable. Not only does it crash frequently, but it is causing my computer to freeze, or rather for the hard drive to grind away ceaselessly while all other functions are disabled. The only solution is to force the computer to shut down by holding down the power button. The situation has reached the point where I literally have to shut down C1, except when I am actively using it. Keeping it open while I am using other applications, e.g. Photoshop, is fraught with hazard.
I have set "Open CL" to "Never," as recommended in some other threads, but this has not helped.
Any thoughts? As much as I like the new functionality of C1-6, it is becoming a huge headache.
Rob
YES a huge headache !
I've the same issue : this v6 is the worst thing seen from C1. I had made an upgrade from v5, which also has some bugs since the beginning and support people was kind but could not help. But with some care, it works. This v6 and the last one 6.1 crash computer (MAC OSX 10.6.5) every five minutes. I'm obliged to boot from DVD to correct internal system disc ? Is that still possible in 2011 ? We should not be in the time of windows 98..?
I have NO trouble with CS4/5, nor LR3, DxO (even DxO is better now than C1). CS5 and LR3 are very very fast on MAC OSX 10.6.5 and excellent.
Phase One people : please DO SOMETHING to make this software working !!!!!! Be professional ! Why Adobe is able to produce a stable, reliable and high performance solution and not Phase One ? 🤬
Other curious things are happening when copying parameters from one picture to another.. screen is showing colored lines through screen for a short time, some areas are highlighted with colored areas aso.. ok, they disappears after a short time, I don't know why and from where it is coming.
Actually this software couldn't be use in my case. I have to underline that my system is working, excluding C1, without ANY trouble and OS is clean.
Have a nice day.0 -
Hello,
I've tried C1 on a Bootcamp partition with windows 7 (32 bit) : there seem to be NO problem at all (same pictures, same C1 configuration, just a bit slower due to the 4 Gb limitation I don't have under OSX SL). Same machine is of course running under OSX 10.6.5.. perhaps OSX is not good enough to allow C1 to function correctly ? Or could there be another reason ? 🙄
It's not the first time I have the bad feeling that people look with more attention to windows platform as they do with MAC OS ?
Cheers.0 -
[quote="Mimot13" wrote:
...
Be professional !
... and open a support case, details already in this thread:
viewtopic.php?p=43867#p438670 -
I have NO trouble with CS4/5, nor LR3, DxO (even DxO is better now than C1). CS5 and LR3 are very very fast on MAC OSX 10.6.5 and excellent.
DxO is one of the all-time buggiest programs, but right now, I am having more trouble running c1-6. It quits frequently, and, if I have too many other programs open along with it, it freezes my whole system. Maybe my computer is just too old to run the latest software, but I had no such difficulties with v.5.
Edit: I have not yet installed v.6.1, so I can at least hope for some improved stability when I do.
Rob0 -
Hi, totally agree with you guys. Functionality is great, but stability and speed are just not good enough.
Looking at this thread I cannot see that this issue receives the appropriate attention at Phase One.0 -
Since my last post, I have installed the v.6.1 update. I am happy to report that I have not experienced a single incident of the program quitting or causing my computer to crash. Also, C1 is running much faster and more smoothly. I just hope that it lasts. So, I would recommend that those who are having stability problems update to v.6.1. You have nothing to lose, and it may solve your problems.
Rob0 -
I've got 6.1 and am experiencing crashes too that shut the whole system down. Glad to see its not just me, but am hoping there will be a solution. I've sent a few crash reports already. 0 -
[quote="robgo2" wrote:
Since my last post, I have installed the v.6.1 update. I am happy to report that I have not experienced a single incident of the program quitting or causing my computer to crash. Also, C1 is running much faster and more smoothly. I just hope that it lasts. So, I would recommend that those who are having stability problems update to v.6.1. You have nothing to lose, and it may solve your problems.
Rob
I spoke too soon. V.6.1 has deteriorated to the same state as v.6.0. I have noticed that the problems are most likely to occur if I am running Photoshop CS5 alongside Capture One.
I have submitted a support case to Phase One.
Rob0 -
this is just getting more and more sad.
I do love the software and the features, and usability...but it's sooooooo unreliable. it works, and it doesn't work, and it works for a second, and keeps crashing again. It generates preview, and then it doesn't generate preview at all....
I am having issues over and over again. I don't think opening online support case will help you solve anything... unfortunately i don't think so. Too slow to respond.
you can read my story here.
viewtopic.php?f=40&t=9905&st=0&sk=t&sd=a
and page 2 here
viewtopic.php?f=40&t=9905&st=0&sk=t&sd=a&start=150 -
In a attempt to improve stability, CO 6.1.1 was released today. Give it a shot! 0 -
[quote="Paul_E" wrote:
In a attempt to improve stability, CO 6.1.1 was released today. Give it a shot!
Paul,
I installed v.6.1.1 as you recommended. I can only describe my experience as a complete and utter disaster. At first, the program would open, but loaded thumbnails very, very slowly. My Session Output folders were either empty or contained images from other Sessions. Then the program really started to go bad--no thumbnails, no preview images--and then it stopped working entirely--crashes immediately upon opening. I have submitted a support case but have not yet had a response from Phase One.
As it is, Capture One is now completely unusable for me. I would at least like to go back to v.6.1.0, which was unstable but usable. I must say that it is very disturbing that Phase One would distribute software that has not been fully tested.
Rob0 -
Rob,
I am sorry to read the latest 6.1.1 update does not work out good for you. I hope you can continue to work with a previous version while Phase One continues to iron out the quirks.0 -
I have just had to contact support for this exact reason version 6 is killing my workflow completely, I'm on the brink of buying Aperture 3 just to tide me over until it's stable but I'd rather not, I'm glad I'm not alone though! 0 -
[quote="Paul_E" wrote:
Rob,
I am sorry to read the latest 6.1.1 update does not work out good for you. I hope you can continue to work with a previous version while Phase One continues to iron out the quirks.
I cannot use a previous version, because v6.1.1 wiped it out upon installation.
I have a support case going with Phase One but have not had a single response to this new problem. I am going to open a new case, hoping to get someone's attention.
Rob0 -
[quote="robgo2" wrote:
I cannot use a previous version, because v6.1.1 wiped it out upon installation.
Rob,
In case you missed it, you can download previous versions from the Phase One software archive pages:
http://www.phaseone.com/en/Downloads/So ... veMac.aspx0 -
If we un-install 6.1.1, will previous versions run using the new license?
Before I typed any more, I just checked and I still have 3.7 , 4.5, and 5 all still installed. I will see if I can run v5.
I just tried to run 5 and it opened whatever session was previously in 6.1.1 with the only error being the the setting were in a newer version of CaptureOne and it had to create a new set. I then opened an older session and it runs fine. I just closed v5 and will now open 6.1.1 and report back with my status. Oh, yes I had to 'activate' it, and I selected my new license code and it worked.
I just re-opened v6.1.1 and yes the problem still exists. I have opened a completely new session with a new set of files and the error is still the same...
My dilemma with 6.1.1 is the preview generator is not working. It hangs on the twirly dial and the pixelated preview.
I can still make adjustments, but I can't really tell what they are doing on the preview. I have also outputed a jpg as a test and the files output fine. Hhhhmmmmm.
D700 .NEF files
MacPro osX 10.5.8, 10G ram, octo-core from 2008
Mihkel0 -
A word of advice to all who are having difficulties running v.6.1.1. Repair permissions and rebuild all hard drives in your system. I did this using Drive Genius 3 with marked improvement in C1-6, although, it still occasionally crashes, especially if CS5 is also running. I suspect (hope) that I can rectify this by adding RAM. You can use the Disk Utility to do the repair, but it cannot rebuild the boot drive. OnyX is a free utility download that also works very well and can rebuild the boot drive.
Rob0 -
I am also having the Crash Issue. Not sure what others are using for computers, but here is what i have:
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 12 GB
Processor Interconnect Speed: 4.8 GT/s
Mac OS 10.6.6
C1 Pro 6.1.1 64 bit
This should not be happening. It seems to be the worst when using the Layer Masking - i can get through 5 to 8 images until it slows to a crawl and the crashes. Then have to restart the program. Lucky it saves the setting that are on the images you were working on.
Is there a way to use other drives for working drives like in PS?
While the abilities are great in C1, the reliability issue is getting real old.0 -
Well i went through the whole Un-Install / Re-Install process. It seemed to help for about an hour. Could get through 5 to 9 images. Now its back to the same old symptoms.
Mine seems to crash the most when i am using the masking. Does anyone else have a certain part of C1 that crashes it more? Or is it just whatever section.
This seems to be a "Memory Leak" problem - the program just seems to get slower with each image until it crashes.
I hope this gets fixed soon - hard to complete anything. LIGHTROOM IS CALLING.0 -
[quote="robgo2" wrote:
...
Repair permissions and rebuild all hard drives in your system.
First, I like to emphasize the value of periodic OS X maintenance. Rob has given valuable tips for this in an earlier post in this thread. In particular repair permissions is a must-do for Capture One. Second, in a trial-and-error attempt, start the application in 32-bit mode (set checkbox from the Get Info dialog of the application) and see what happens.0 -
Did the permission repair, but will now try the 32 bit mode. 0 -
32 bit mode seems to work Much Better. So Far. 0 -
Since I repaired and rebuilt my hard drive, C1 has performed much better than before, but it still has some stability issues. I am reasonably certain that all of them occur when I have multiple other programs open at the same time, especially CS5, so I strongly suspect that this is related to insufficient RAM. I agree with a previous poster that the program seems to run out of gas the longer one has been using in it. I would like to continue working in 64 bit, so I have decided to max out my computer's RAM at 16 Gb (up from 9 Gb) and hope for the best.
Rob0 -
Well i have 12 gigs of ram - and i dont have other programs open and it was still crashing. So while PS may contribute because of the memory it uses, there is still a bug in 611. 0
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