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C1 10 crashes with immediate shut down

Permanently deleted user
Running c1 10, win7 on a HP Z800 workstation, 24 GB ram fx1800 graphics card, 6 core xeon 5670 processors.

entire computer shuts down instantly only while running the software( never with LR). could happen after a few minutes, hours or days. usually when editing an image. does not seem to occur when exporting images.

had computer "stress tested" and power supply checked, could find no issues with the hardware.

Have submitted ticket with support....no progress so far. Thoughts?
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9件のコメント

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  • Ulf Liljegren
    Your last support case was in December.
    Last response from us in January 9th.
    Since we did not hear from you in over 30days we closed the case.

    We'll be happy to assist if you create a new case since you currently have no active support cases.
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  • Permanently deleted user
    I will do so. however the whole process of communication takes weeks. I submit a tcket a few days later you reply...then I reply and a few days after that you reply. can I actually SPEAK to someone?
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  • Ulf Liljegren
    . I submit a tcket a few days later you reply...then I reply and a few days after that you reply. can I actua


    I don't think that is fair, here is your case (International date format, 24h clock, CET)

    You submit: 15-12-2016 13:36:40
    We respond: 15-12-2016 16:22:23

    You: 19-12-2016 18:39:18
    We: 19-12-2016 19:35:43

    You: 20-12-2016 14:09:11
    We: 20-12-2016 21:29:09

    and so on... we are pretty fast at responding.

    I will leave this thread here as it is a user to user forum.
    If you need to communicate further then please raise a support case with us.
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  • Permanently deleted user
    I sent the requested info atleast twice probably 3 times!!
    1st case
    15-12-2016 13:36 Me
    15-12-2016 16:22 Supporter

    19-12-2016 18:39 Me sent requested info 2nd time
    19-12-2016 19:35 Supporter

    20-12-2016 14:09 Me
    20-12-2016 21:29 Supporter

    20-12-2016 22:26 Me
    21-12-2016 15:27 Supporter (next day)

    06-01-2017 13:42 Me
    06-01-2017 15:56 Supporter

    06-01-2017 22:26 Me (AFTER repeated requests to speak to a person)
    09-01-2017 17:12 Supporter (3 days later)



    2nd case
    17-12-2016 17:13 Me
    19-12-2016 16:28 Supporter 2 days later

    19-12-2016 18:40 Me sent requested info..and sent info AGAIN and support never responded. at that point support closed the case...not me
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  • Permanently deleted user
    just submitted 3rd case #
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  • kieth kiesel
    Looks to me like Phase One has responded to you in a very timely manor. Quit your whining 😭 .
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  • Permanently deleted user
    go away
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  • kieth kiesel
    [quote="NN635705749116354871UL" wrote:
    go away


    Not in your lifetime ❗️
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  • Permanently deleted user
    Ulf,

    I responded to support's questions and now 48 hrs and no response from them
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