turn off help window
Does anyone know how to disable the help window that automatically appears each time you launch Capture One?
http://i.imgur.com/0Qj6m1E.png
http://i.imgur.com/0Qj6m1E.png
0
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Click the "Do Not Show Again" box in bottom left hand corner of that window.
Doug0 -
There is no such checkbox on mine; only the "Close" box. I also tried clicking all over the window just in case the checkbox somehow became hidden, but no luck.
- Ken0 -
The "Do Not Show Again" box doesn't appear on my trial version - perhaps it only appears on the full version? 0 -
[quote="macbates" wrote:
There is no such checkbox on mine; only the "Close" box. I also tried clicking all over the window just in case the checkbox somehow became hidden, but no luck.
- Ken
Ken,
I have the same issue and suspect a bug. I had the "do not show" box when I originally opened the app. I check marked it and closed the window. Now I still get the window but it no longer has the "do not show" box. So basically, the do not show only applied to the "do not show". Sooooo..... I get the wonderful help window and the activation screen every time I open the app. No, I cannot make a support request because after 4 days I still do not have an activation key to use Tech Support. But not to worry, I am patiently waiting for that glorious moment. I am sure it will arrive someday... soon...I hope
🙄0 -
[quote="NN635046986654794641UL" wrote:
[quote="macbates" wrote:
There is no such checkbox on mine; only the "Close" box. I also tried clicking all over the window just in case the checkbox somehow became hidden, but no luck.
- Ken
Ken,
I have the same issue and suspect a bug. I had the "do not show" box when I originally opened the app. I check marked it and closed the window. Now I still get the window but it no longer has the "do not show" box. So basically, the do not show only applied to the "do not show". Sooooo..... I get the wonderful help window and the activation screen every time I open the app. No, I cannot make a support request because after 4 days I still do not have an activation key to use Tech Support. But not to worry, I am patiently waiting for that glorious moment. I am sure it will arrive someday... soon...I hope
🙄
I'm going to hazard a guess here that the "Do not show" flag applies after activation.
Unless things have changed very recently you do not have to have an activation key to create a Support Case. You do need to set up an account.
HTH.
Grant0 -
[quote="SFA" wrote:
[quote="NN635046986654794641UL" wrote:
[quote="macbates" wrote:
There is no such checkbox on mine; only the "Close" box. I also tried clicking all over the window just in case the checkbox somehow became hidden, but no luck.
- Ken
Ken,
I have the same issue and suspect a bug. I had the "do not show" box when I originally opened the app. I check marked it and closed the window. Now I still get the window but it no longer has the "do not show" box. So basically, the do not show only applied to the "do not show". Sooooo..... I get the wonderful help window and the activation screen every time I open the app. No, I cannot make a support request because after 4 days I still do not have an activation key to use Tech Support. But not to worry, I am patiently waiting for that glorious moment. I am sure it will arrive someday... soon...I hope
🙄
I'm going to hazard a guess here that the "Do not show" flag applies after activation.
Unless things have changed very recently you do not have to have an activation key to create a Support Case. You do need to set up an account.
HTH.
Grant
Grant, you might want to read my other thread regarding serious activation issues. I have used CO since version 7. I have PAID for full version 9 as I want the 3 activation seats. I do not have an activation key. My account shows a frozen image confirming my order number and the account. No Product Key is given. The "show" button reveals a garbled image instead of my invoice. All my previous information for my other purchases are showing correctly and are functional.
I sent a screen grab of this to PO Payment Support after they told me my receipt and key were issued and to check my account. They did not get back to me after that until the next day after repeated attempts to get info. What I got was an invoice with my order number and my credit card transaction number confirming payment. Where the key is normally listed on PO's invoice THERE IS NO KEY NUMBER. Thus my other posted thread.
I was told by PO, that there is an issue that the programers are working on and they hope to have it resolved soon. Thus my second post on the other thread. HOWEVER, at day 4, I still have no answer or key. I am beginning to have serious doubts that this is effecting other accounts as I cannot imagine other's are not raising the issue here. What I do not understand is if my key was issued as they say and it just won't show on the account window WTF they won't just give me my number and fix it at their leisure. Something is just not right and again, this is why I was hoping to deal with someone at PO that could resolve this. Instead, I get nothing. I did indeed set up a support case with Tech Support. I have a RMA number to which they never replied through normal channels. Instead they said "contact PO Payment Support" and marked the matter solved and didn't even send a notice of the posting as they normally would. From that point on, I have not been able to post a Tech Support request at all from my account. Do you begin to understand the situation??? I hope someone finally does, PO apparently doesn't.
As respects the missing box, you may well be right as I indeed cannot activate my account and must use it in trial mode.
😡0 -
thanks for the replies. If it only appears once activated, that is quite strange. I mean the trial is 30 days and by day 2 I got the message and don't need it again haha. It's not that much of a hassle but would be good to remove it during the trial. If it is indeed a bug, hope it gets fixed soon as I will get capture one 9 and would really not like to have to click it away every day haha 0 -
Josh,
Try - Capture 1 menu - Preferences - General - Welcome Screen (tick show or not at startup)
😊0 -
[quote="traveller858"] wrote:
Josh,
Try - Capture 1 menu - Preferences - General - Welcome Screen (tick show or not at startup)
😊[/quote
This is missing on CO9 on my version. Yep, that is how it is in CO8. I just looked again to confirm.
☹️0 -
Perhaps it's to do with the type of "download" i.e. purchase (upgrade) or trial. It's certainly available on my version but so is the check box on the opening screen.
Just a thought - how about downloading it again!0 -
[quote="traveller858" wrote:
Perhaps it's to do with the type of "download" i.e. purchase (upgrade) or trial. It's certainly available on my version but so is the check box on the opening screen.
Just a thought - how about downloading it again!
Thanks for the suggestion. You may well be right. I will try that this pm after on going studio sessions. I am not sure at this point however if I even want to download the CO9 again without a key. The download has hosed my version 8 session folder. I am totally disgusted at this point. Yes, I know. I broke my own #1 rule regarding updates. Didn't think it would be a problem as it was a new, full version.
🤭0 -
[quote="NN635046986654794641UL" wrote:
[quote="traveller858" wrote:
Perhaps it's to do with the type of "download" i.e. purchase (upgrade) or trial. It's certainly available on my version but so is the check box on the opening screen.
Just a thought - how about downloading it again!
Thanks for the suggestion. You may well be right. I will try that this pm after on going studio sessions. I am not sure at this point however if I even want to download the CO9 again without a key. The download has hosed my version 8 session folder. I am totally disgusted at this point. Yes, I know. I broke my own #1 rule regarding updates. Didn't think it would be a problem as it was a new, full version.
🤭
Oh Wow - let me see if I have this right.
The download has hosed my version 8 session folder
You have a backup of this I assume. So nothing lost. Your old C1 8 is still where it always was. However, you were asked if you wanted the session/catalog transferred across so that's why it's been "hosed".
It is my belief (I can't guarantee this) that to download again (using your existing code) will be like a normal update and overwrite the previous program.
Please remember that this is my thoughts only - but - as with C1 8, C1 9 looks and feels so professional and is the obvious choice for replacing Aperture or Lightroom. (I am a previous aperture user for 5 years and am only too pleased to have made the move).
I just hope you resolve your problems. Don't give up.0 -
traveller858, thanks for your response. Actually what I did was fail to resist the temptation to view an old edit in the updated engine. That is not reversible. You are correct that I was able to open CO8 which opened a new untitled session in photos on my hard drive. I actually use an external drive for my images and copy all my imaging software backups to that drive. I also have my software set up the same on my 3 computers so all I have to do is switch the external drive to another computer and any app opens right where I left off. And yes, I do have 3 other external backups of each computer and one rotated out to a safety deposit box. 😊
I had to move the new session to my external drive and point it out to CO. It was really just dumb on my part. I know better. It happened before I knew that there was an issue with activation. It won't happen again.
You are right that 9 does indeed look good. That is why it is such a disappointment to have to make this choice. I have used LR since the very first beta, DxO since it's beginning, and I do like the CO's image development the best. Guess the ball is in their court.0 -
Well, here is the final chapter I hope.
Resolution at last. As I was literally typing my request to PO Payment Support to refund my payment, I finally received a response from them advising my account had been fixed. I had just looked there not 1 minute before and had a screen shot showing it had not.
I looked once more before responding. The view button now showed my invoice correctly, WITHOUT the activation key of course. The purchase page yet again showed NO KEY. So, the only fix was to the invoice view, not the account view itself. Support at first did not want to send an activation key via email, but I guess they must have looked again and saw it was still not fixed as immediately I received an email with my ACTIVATION KEY and it works!!!!! 😄 Thank you Mikkel at PhaseOne Payment Support!! You da man.
I will download CO9 to my other computers when I catch a break later today. As respects the subject of this thread, here is what is interesting and is likely the answer to the turn off help window question.
When I was able to activate my copy, the Welcome window came up once again. It now had the turn off box back on the screen. I then check marked it and closed the page. When I looked under preferences, the Turn On box for the opening page was now there and unchecked as it should have been all along. Upon opening the app again, the page did not appear.
The suspicion that this issue was related to trial or unactivated copies does seems to apply. I changed nothing and I never had an opportunity to upload a fresh copy, so nothing changed at my end but a valid key.0
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