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Help-How do i set PhaseOne back to the original installation

Robin12
Hi.

I have a werry big problem, i dont now what happend, but suddenly there is some thing wrong with my folders after my son have yoused my Phaseone pro.
Alle my folders capture, proces and trash act strange, and when i try to proces my images in Photoshop CS, photoshop open whith out my picture.

And i have tryed to make a new installation of C1 pro, but it make the installation whith the same problem.

So how do i make a brand new installation of C1 pro, so the program is like it was form the werry beginning.

PLEASE HELP ME.

Regards
Robin
Denmark.
Sorry for my English.
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13件のコメント

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  • Jason1
    Robin,

    Try the following:

    1) Exit Capture One

    2) Delete the com.phaseone.application.captureonedslr.plist preference file inside your HomeDirectory/Library/Preferences folder

    3) Delete the Batch Queue folder inside your HomeDirectory/Library/Application Support/Phase One folder

    4) Restart Capture One

    This should reset everything back to normal (asssuming profiles etc haven't been deleted). You will need to reapply all your preferences and add your sessions back in.

    Hope this helps
    Jason
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  • Robin12
    Hi JSewell.

    Thank you werry much for your answer, but now i have tryed to do what you write, but i dont have those (com.phaseone.application.captureonedslr.plist - Batch Queue folder) And i do look where you write, and i dont now where els to look.

    I have just changes from PC. to a MAC. for my first time, And that is not so easy as it sound.

    ☹️

    Regards
    Robin
    Denmark
    0
  • Jason1
    Robin,

    Are you sure you are looking in the right place? Perhaps you are not looking at your HomeDirectory. If we use absolute paths, it would be:

    /Users/yourusername/Library/Preferences/com.phaseone.application.captureonedslr.plist

    /Users/yourusername/Library/Application Support/Phase One/Batch Queue
    Jason
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  • Robin12
    Hello Again.

    Once again thank you werry much for your help.

    This time it worked my folders is back to normal 😄

    But now there is still one problem left, when i proces my image (and i have set processing to open in PS.CS. instantly) It does not open in PS.CS. it just hide my imige in the processed folder.

    I will be werry happy if you also can help me whith this problem.

    Best Regards
    Robin.
    Denmark.
    0
  • jjlphoto
    Go to the Processed Folder where your finished files are. Highlight (but do not open) a file. Do this by lightly clicking on a file with one click. It will turn the highlight color. Then, press AppleKey & I key together. The info box will come up. In the middle, there is a line that says \"Open With\". Go into that menu and select Adobe CS, and also click \"Change All\".

    I hope this helps.
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  • Robin12
    Hi jjlphoto.

    Thank you werry much for your help.

    I did what you said, but it is still the same problem, C1 Start up Photoshop but no picture show up, it is stille hiding in the prossed folder.

    I am going cracy i really dont understand what is happening.

    Life was more easy with PC. 😭

    Regards
    Robin
    Denmark
    0
  • Jason1
    Robin,

    You need to specify that you want the file to be loaded into Photoshop in 2 places, have you done both of these in Capture One?:

    1) Open Preferences, select Processing then Attributes. Make sure that Open processed images using.... has Selected application set to Photoshop. Close preferences

    2) Go to the Process Tool (single cog wheel). Click on your desired destination so that it is highlighted. Click on Basic. Make sure that Action: Open image after process is ticked.

    Jason
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  • Robin12
    Hello JSewell again.

    I am werry happy for your help.

    I have done everything that you told me too, and Photoshop starts up but whith no image, my image i have to open again from the processed folder.

    It is werry strange.

    Regards
    Robin
    Denmark
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  • Jason1
    Robin,

    That's odd. If you set a different programme (e.g. Preview) to display the images automatically after processing, does it work?
    Jason
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  • Robin12
    Hi JSewell.

    Yes it works in other programme, it is only from C1 to PS.CS there is a problem.

    But i think i just have to live with it, so after i processed my images i just have to find it in the processed folder.

    Thank you werry much for your help.

    Best Regards
    Robin
    Denmark
    0
  • Jason1
    Robin,

    I wonder if your problem is related to this issue raised on the Adobe support forums, where you lose the ability to open images in Photoshop by drag-and-drop:

    http://www.adobeforums.com/cgi-bin/webx ... @.2ccf1da6

    and also:

    http://www.adobe.com/support/techdocs/329996.html

    Apparently, it's commonly caused by a file called \"Adobe Unit Types\" not being installed in your /Library/ScriptingAdditions folder. A Photoshop re-install fixes the problem.

    Best wishes
    Jason
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  • Robin12
    Hi JSewell.

    Thank you so much you were a werry big help.

    I tried to re-install PS.CS and thats it, now everything work as before.
    The problem is over 😄

    I never think that the problem was in PS. Becurse my son was only playing whith C1. and after that all the problems begain, but i am werry happy now.

    Once again Thank you werry much for your help.

    Best Regards
    Robin
    Denmark.
    0
  • Jason1
    Robin, Glad to hear it worked! Thanks for letting us know all is well,
    Best wishes,
    Jason
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