Problem with Capture One Pro 10.1.1

NN635669390740787657UL

• 2017年05月21日 17:20

After upgrade from C1 pro 9 to 10.1

I found I cannot edit all my Sony RAW files or Jpeg files.

In the file preview, I noticed a mark on the bottom right of the photo like a pen with a orange line crossing it.

The only files I can now edit are RAW files from my Panasonic GH5 and GH4.

Can any one help?

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  NN635669390740787657UL

  • 2017年05月24日 15:42

  Further to my last message. I did various tests and found out the problem was caused by version 10.1 or 10.1.1 as I reinstall back to 10.02, all problem gone, except I cannot edit my Panasonic GH-5 RAW images.
  
  Can anyone knows how to turn off the hardware acceleration.

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  Ian Wilson

  Moderator

  • 2017年05月24日 18:28

  

  You turn off hardware acceleration in Preferences. Go to the Capture One 10 menu, then Preferences. On the General tab, change the settings half way down the tab to Never.
  
  Ian

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  NN635669390740787657UL

  • 2017年05月25日 01:37

  Thanks.
  
  Tried to turn off both hardware acceleration in the preference General Tap. Capture One Pro 10.1.1 still not working properly.
  
  Must downgrade to Version 10.02 before able to edit files!
  
  Reported to the Technical support and hope they can solved this bug.

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  SFA

  • 2017年05月25日 11:29

  [quote="NN635669390740787657UL" wrote:
  Thanks.
  
  Tried to turn off both hardware acceleration in the preference General Tap. Capture One Pro 10.1.1 still not working properly.
  
  Must downgrade to Version 10.02 before able to edit files!
  
  Reported to the Technical support and hope they can solved this bug.

  
  
  I thnk it is veryt unlikely that the cause of your problem is related to Hardware Acceleration.
  
  More likely than something odd has happened during the upgrade installation.
  
  
  Grant

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