file upload in tech support

dale11833

• 2013年03月13日 17:37

Tech support has requested logs on my support case. When I go to browse the files to upload, every file I want to upload is greyed out, even the zipped file of all my logs. Happens in Chrome browser In Safari the upload window does not even appear.

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  Drew Altdo

  • 2013年03月14日 07:51

  Try updating Flash.
  The tools working properly so it would be a local conflict.
  
  Could also be Chrome... we're looking into it. In the meantime use Safari.

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  dale11833

  • 2013年03月14日 22:27

  not sure what version of flash was installed previously, but I installed the newest version, ran apple software updater, updating java and a security update, then used safari, and it worked.

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