Key Code Problem

expression media 2

• 2010年09月06日 23:06

The key code won't stick. I have to enter it each time I turn on EM2. I can't place a support request due to the fact that my product is not registered even though I have activated my EM2 numerous times. The response to both entering the key code to open the program and activation is that you won't have to do this again. I tried uninstalling EM2 and re-installing it. I am using Win7 64bit. This is a vicious circle.

Bob

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  Drew Altdo

  • 2010年09月09日 19:43

  [quote="expression media 2" wrote:
  I can't place a support request due to the fact that my product is not registered even though I have activated my EM2 numerous times.

  
  
  Bob,
  Have you tried to proceed with a support case despite that field being empty? You can fib your way through it and explain in the case text that you did what you had to do in order to submit the case, we're quite forgiving.
  In regard to the issue you're having it sounds like a OS issue and not a software one. Simply put, the file that is stored when you activate is not allowed to save due to a glitch or setting in your OS permissions.

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