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C1 deactivates when I quit - need to activate over again

Jeremy Henderson
I just bought C1-5 upgrade from C1-4. I launched it, and activated the software. Worked fine. Then I Quit. Next time I launched it, I had to activate it AGAIN.

This is really disappointing - any ideas how to fix the problem?

(Mac 10.6.2)
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  • Permanently deleted user
    You are not alone. I have the same problem and issued a support case. It was replied very quickly and the diagnostic is - for the moment - that I have a system software problem in my Mac and that I should do an Archive and Install. Since I suspect it'll take a certain time to restore everything, I' m waiting for another solution if it exists...

    Jean
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  • Drew Altdo
    Jean,
    An Archive and Install is actually a very quick fix. It's a bit of a blanket solution for what may be a very simple and small issue, but trying to find that one small conflict is likely to be a very, very, very long process.

    NN13765,
    If you could create a support case and get us some details (system profile) we can try to connect the dots between your issue and Jean's (as well as others). From there we'll look into a fix other than an Archive and Install.
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  • Permanently deleted user
    [quote="Drew " wrote:
    Jean,
    An Archive and Install is actually a very quick fix. It's a bit of a blanket solution for what may be a very simple and small issue, but trying to find that one small conflict is likely to be a very, very, very long process.


    I understand, Drew, but is it really "very quick" ?

    - I have Leopard and a Snow Leopard upgrade.

    - The upgrade does not support Archive and Install

    - So I have to :

    1) Archive and Install Leopard
    2) re-install Snow Leopard
    3) re-install all the Apple software updates (OK, can be done in the background, but that's more than 1GB of download)
    4) verify all my apps since some may be don't work (this is not improbable)
    5) re-install the apps which don't work.

    I feel this is too much - several hours - for a fix which is not for certain.

    In the mean time, do you have other more simple proposals ?

    Thanks in advance

    Jean
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  • Drew Altdo
    Jean,
    Contact support again today through your current case. We may have another solution for you, quicker.
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  • Permanently deleted user
    Yes, thanks to a small app sent by your support team, it has been fixed fortunately, avoiding a lengthy and maybe useless system re-installation.

    I take this opportunity to acknowledge the responsiveness, dedication and effectiveness of Phase One support in this case.

    Jean
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  • Bolinphoto
    I've got the same problem as the above.
    Where can I get this small app from the support team?
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  • Permanently deleted user
    One way is to create a support case; they'll send you a link.

    John
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  • Drew Altdo
    Bill,
    If you read through the forum and see any responses from Phase One you'll see that the overwhelming theme is to contact support through a support case for specific issues. I believe you already have and once we get some details about your machine, if our solution is an option, we will get you on your way.
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