PhaseOne - please update Capture One 12 for Catalina
Hi PhaseOne,
all Capture One 12 macOS Catalina users need an update for the new operating system as soon as possible. Why take so much time? Why don't you let us know when we can expect an update?
Regards
Burkhard
all Capture One 12 macOS Catalina users need an update for the new operating system as soon as possible. Why take so much time? Why don't you let us know when we can expect an update?
Regards
Burkhard
0
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Hi Burkhard,
Answers to your request have been given in other threads of this forum. The problem is that, very often, the last beta version and the final release version of the OS are not quite the same, and an anticipated (based on last beta version) release of C1 could be a source of uncontroled bugs.
So, be patient, the next version (13) of Capture One, compliant with Catalina, will be released soon.
Robert0 -
same here: c1 on catalina fails, e.g. the import process (which is, who would know, sort of essential) crashes c1 constantly.
it could be funny, but it isnt, since it stops me from my regular processes, which will pile up eventually.
best thing is: no announcement, no answer to the question "when will it work".
imho, this is very serious BS, especially coming from a pro software vendor.
i have complained many times, in the forum and with tech support; at least, this might be a warning for potential customers.0 -
[quote="NNN636579228497173990" wrote:
same here: c1 on catalina fails, e.g. the import process (which is, who would know, sort of essential) crashes c1 constantly.
it could be funny, but it isnt, since it stops me from my regular processes, which will pile up eventually.
best thing is: no announcement, no answer to the question "when will it work".
imho, this is very serious BS, especially coming from a pro software vendor.
i have complained many times, in the forum and with tech support; at least, this might be a warning for potential customers.
Well, they have warned us often enough not to upgrade our OS before they announce that C1 supports it.
Ian0 -
The Adobe community take on the challenge, including the death of the perpetual CC licence.
https://community.adobe.com/t5/Photosho ... 64#M270876
The comments (that I have read) are interesting.
They more or less mirror what we see here.
There are a couple of especially pertinent comments from yesterday (18th October 2019).
Whilst Apple seems to be a high repeat challenge - every 6 months and then a major event every year or so? - Microsoft are no less culpable though in many ways seemingly more random.
The only benefit of Windows is that it seems to be easier to keep old version relevant for longer and so offer greater protection to "perpetual" licenses.
I would guess that the C1 user base, by numbers of licensed devices, is quite heavily biased towards Apple users which must cause additional headaches and pressures - especially at this time of year. It may be the same for Adobe, based on the comments in the link above.0 -
4. Wait until your major software apps have been upgraded after the OS's upgrade. That's usually 1-4 months later (they have to work out their bugs, too). No software manufacturer can program in advance all the things needed for a new release in the operating system. They do not have crystal balls about future operating systems or magic wands that fix things instantly.
5. Check the websites of your major software apps. Look for wording that specifically says your version is compatible with Apple Catalina OS 10.15. If they don't say anything about Catalina, then they haven't finished retooling their software to work with Catalina.
Seemed like wise advice to me! And, as you say, very similar to what people have been saying here. It certainly disproves the claim some angry users seem to make that every other software manufacturer can do it so why can't Phase One.
Ian0 -
I'm not at all upset with P1 for waiting. I've received communications from several software vendors whose products I use, advising users NOT to upgrade to Catalina yet as their software hasn't been fully tested under Catalina. Indeed, as others pointed out, there are some really troubling problem reports about Catalina and other reports suggesting that Apple's working hard to fix things.
While it's nice to have the latest greatest OS, a lot of experienced Mac users hold off on major OS updates until at least the .1 release (I wait until at least .4 lately).
The unfortunate thing, though, is it sounds like C1 12.x doesn't work under Catalina and if history is a guide, C1 will wait until v13 to support Catalina. It would be nice, though, considering that the basic Import function seems hosed, if P1 at least patched v12 for that.0 -
it really isn’t that hard to make a carbon system copy on an external drive, update that to a new os, see if or what works, what does not work and make a decision based on that....
I have personally run Catalina for over a month, absolutely zero issues with C1 or adobe or anything else....
If anything , everything seems a little zippier.....
Apple updated fcpx and it seems considerably faster now....
I don’t see why C1 is always so late to upgrade/update, I am hoping they will make serious changes under the hood and come up with a iPadOS solution and integration....
complaining here on this forum make no sense and can be frustrating because some users seem to see it as their duty to defend phase no matter what....0 -
[quote="PSS" wrote:
it really isn’t that hard to make a carbon system copy on an external drive, update that to a new os, see if or what works, what does not work and make a decision based on that....
I have personally run Catalina for over a month, absolutely zero issues with C1 or adobe or anything else....
If anything , everything seems a little zippier.....
Apple updated fcpx and it seems considerably faster now....
I don’t see why C1 is always so late to upgrade/update, I am hoping they will make serious changes under the hood and come up with a iPadOS solution and integration....
complaining here on this forum make no sense and can be frustrating because some users seem to see it as their duty to defend phase no matter what....
Not everyone is as Tech Savvy as you seem to be and most probably do not wish to have to become that knowledgeable. Probably why they bought into the Apple world in the first place.
As ever we seem to be seeing reports that some things work for some people and some things don't work for others.
If a developer is cautious enough to suggest that their users would do well to wait a while before upgrading it would suggest they are not entirely confident that all would be well and are not very keen to take on a potentially enormous support work load from complaining users while they try to make sure, in so far as they can, that all will be well as soon as possible.
As a PR exercise that seems a wise approach.
You are lucky enough to have found no problems so far. Good for you. Can you be sure that it will be the same for everyone else?
Would you be willing to provide immediate technical support to resolve any problems that anyone who read of your experience and decided to upgrade might discover?
To do so would seem to be a reasonable way to show people that you are prepared to stand by your observations and so convince them that they can make the upgrade now without fear of problems rather than waiting a short while.0 -
[quote="tenmangu81" wrote:
Hi Burkhard,
Answers to your request have been given in other threads of this forum. The problem is that, very often, the last beta version and the final release version of the OS are not quite the same, and an anticipated (based on last beta version) release of C1 could be a source of uncontroled bugs.
So, be patient, the next version (13) of Capture One, compliant with Catalina, will be released soon.
Robert
that is disappointing to hear that we need to pay for another upgrade just to get it to work on a current MacOS0 -
[quote="NN886482" wrote:
[quote="tenmangu81" wrote:
Hi Burkhard,
Answers to your request have been given in other threads of this forum. The problem is that, very often, the last beta version and the final release version of the OS are not quite the same, and an anticipated (based on last beta version) release of C1 could be a source of uncontroled bugs.
So, be patient, the next version (13) of Capture One, compliant with Catalina, will be released soon.
Robert
that is disappointing to hear that we need to pay for another upgrade just to get it to work on a current MacOS
You do realise that that is not an official statement don't you?
On the plus side at least, if that situation proves to be an accurate forecast, you have the opportunity to make the upgrade if you choose to do so.
Folks using other products that are not subscription products seem to be lacking that option.
However, I write as a Windows user still using Windows 7 quite happily so I perhaps my observations are not to be trusted ...0 -
[quote="NN886482" wrote:
[quote="tenmangu81" wrote:
Hi Burkhard,
Answers to your request have been given in other threads of this forum. The problem is that, very often, the last beta version and the final release version of the OS are not quite the same, and an anticipated (based on last beta version) release of C1 could be a source of uncontroled bugs.
So, be patient, the next version (13) of Capture One, compliant with Catalina, will be released soon.
Robert
that is disappointing to hear that we need to pay for another upgrade just to get it to work on a current MacOS
Until now, I never upgraded Capture One for MacOS compliance only, but mostly for the improvements Phase One added to it. Upgrading a software or an OS is very often a matter of user's policy. Every user has to judge what would be the consequences of any upgrading. For instance, upgrading to Catalina when you have "perpetual" licences for 32 bits softwares (which is my case) doesn't seem relevant to me. For the time being, I am not sure about the improvements brought with Catalina with respect to Mojave. But I admit some could think differently.0 -
[quote="NN886482" wrote:
[quote="tenmangu81" wrote:
Hi Burkhard,
Answers to your request have been given in other threads of this forum. The problem is that, very often, the last beta version and the final release version of the OS are not quite the same, and an anticipated (based on last beta version) release of C1 could be a source of uncontroled bugs.
So, be patient, the next version (13) of Capture One, compliant with Catalina, will be released soon.
Robert
that is disappointing to hear that we need to pay for another upgrade just to get it to work on a current MacOS
As has been pointed out, that is not an announcement from Phase One. We don't yet know whether compatibility with Catalina will come only with version 13 or with a point update to version 12. With past OS updates, it has worked sometimes one way and sometimes the other as far as I can recall.
Ian0 -
[quote="tenmangu81" wrote:
So, be patient, the next version (13) of Capture One, compliant with Catalina, will be released soon.
Robert
This is not indeed an official announcement, as coming from a user !! Only a guess....0 -
[quote="SFA" wrote:
[quote="PSS" wrote:
it really isn’t that hard to make a carbon system copy on an external drive, update that to a new os, see if or what works, what does not work and make a decision based on that....
I have personally run Catalina for over a month, absolutely zero issues with C1 or adobe or anything else....
If anything , everything seems a little zippier.....
Apple updated fcpx and it seems considerably faster now....
I don’t see why C1 is always so late to upgrade/update, I am hoping they will make serious changes under the hood and come up with a iPadOS solution and integration....
complaining here on this forum make no sense and can be frustrating because some users seem to see it as their duty to defend phase no matter what....
Not everyone is as Tech Savvy as you seem to be and most probably do not wish to have to become that knowledgeable. Probably why they bought into the Apple world in the first place.
As ever we seem to be seeing reports that some things work for some people and some things don't work for others.
If a developer is cautious enough to suggest that their users would do well to wait a while before upgrading it would suggest they are not entirely confident that all would be well and are not very keen to take on a potentially enormous support work load from complaining users while they try to make sure, in so far as they can, that all will be well as soon as possible.
As a PR exercise that seems a wise approach.
You are lucky enough to have found no problems so far. Good for you. Can you be sure that it will be the same for everyone else?
Would you be willing to provide immediate technical support to resolve any problems that anyone who read of your experience and decided to upgrade might discover?
To do so would seem to be a reasonable way to show people that you are prepared to stand by your observations and so convince them that they can make the upgrade now without fear of problems rather than waiting a short while.
I am in no way recommending anyone to update anything
I understand that phase (and adobe,...) have to come out with an official warning
you dont have to be tech savvy to do what i mentioned above and not having to be tech savvy is one of my main reasons to be a mac user
I honestly dont see a reason for a mad rush to upgrade to catalina, sidecar is great but requires latest iPads and i had to ditch one app myself in order to make the jump....
I honestly dont understand how every small (and some very big) developers can be on board on the first day but phase is always months behind when it comes to official support, in this case we are probably looking at v13 anyway, which will be a paid upgrade.....
which is why i am saying, for me, running on a 3 year old mbp, just like all other software, using sony cameras, zero issues....
to anyone who wants to safely test catalina: CCC (carbon copy cloner) which is great to have anyway, makes a copy of the existing system on an external drive, once done, restart from that external drive, update to catalina (the original /internal drive is still untouched), see if everything works, run all apps, try tethering,....
if everything works fine: restart using system on internal drive and update to Catalina there
if not: restart using internal drive and dont update to catalina....in this case maybe keep the external system and check in from time to time updating apps and system until everything works fine....0 -
It's nice to see Carbon Copy Cloner backups mentioned in a couple of replies on this thread.
Caveat: If you have a T2 Mac, in order to boot from a CCC clone you'll first need to boot into Recovery Mode, enter the Security Utility, and enable booting from USB devices. Otherwise afaik, your CCC clone won't be usable on that machine.
Note that disabling USB boot is a security feature, so you'll be reducing that aspect of security to what it was in pre-T2 Macs.
Assuming your computer is working under Catalina, you could boot into Recovery at any time. However, it might be wise to attend to this before you're in a pinch (and the panic that might result).0 -
Please update Capture One 12 for Catalina OS!!!! Do you think I will upgrade to the NEW Version Capture One 20 when PhaseOne can't come up with an update for their current version at a reasonable time frame! FIX the compatability issues of version 12 to run with Catalina before sending out notices to purchase the new upcoming release! 0 -
[quote="Jack-WestBend" wrote:
Please update Capture One 12 for Catalina OS!!!! Do you think I will upgrade to the NEW Version Capture One 20 when PhaseOne can't come up with an update for their current version at a reasonable time frame! FIX the compatability issues of version 12 to run with Catalina before sending out notices to purchase the new upcoming release!
No idea if C1 12 will be upgraded for Catalina, but if you check the release notes you will find that on December 10, 2018, C1 11.3.2 was released. It provided "Support for MacOS Mojave." Yes, this was 10 days or so after the release of C1 12 but support was provided for the prior OS. Maybe this will occur again and a 12.1.4 will arrive in December with Catalina support. I know it doesn't help users that want support for Catalina now but it doesn't mean v12 will not get supported at some point.0 -
Not too worried when C1 12 is updated as it's working well on Catalina for me. I don't make use of the extensions/plugins and so far is been behaving itself... both C1 and Catalina.
Actually, the one issue with Catalina I've notice so far on the laptop I'm using (2018 MacBook Pro), iso the True Tone is behaving a little odd at times... I tend to turn this off when I'm processing files anyway. Other than than, PS, C1, FCP X and Motion 5 all seem to be ok.
Edit...
Since the release of 10.15.1 True Tone is fixed in Catalina...0
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