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7.2.3 Update bugs

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41件のコメント

  • Permanently deleted user
    Hello,
    Since i installed the update i can't connect my camera for remote shooting with capture1.
    The error message is "cannot find the capture server, unable tethered capture and live view".
    My Macbook pro is a little bit old 10.6.8,could that be the problem?
    Please could you help?
    Thank you
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  • Paul Steunebrink
    [quote="NNN634592405832302193" wrote:
    ...
    My Macbook pro is a little bit old 10.6.8,could that be the problem?

    Very likely. OSX 10.6.8 is not supported anymore.
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  • NNN635003982619074238
    I am on 10.9.4 and turned off Open CL and 7.2.3 crashes a dozen times a day. Very frustrating. I can't remember the last time Lightroom 5 crashed.

    I am used to capture one crashes and was laughint when I saw photographer Joey L comment on Capture 1 bugginess on his Creativelive show. He had to reboot lol. So we are not the only ones who capture 1 stresses out during a shoot. #JoeyL should have used Lightroom for his live show.
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  • NNN635003982619074238
    Is 7.2.3 designed to crash constantly to force upgrade path to C1 8? 7.2.3 is completely unusable because of constant crashing. I am using 8 which has its problems such as not being able to close properly during shutdown(it actually opens up the catalog dialog during shutdown!!!)
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  • Drew Altdo
    [quote="NNN635003982619074238" wrote:
    Is 7.2.3 designed to crash constantly to force upgrade path to C1 8? 7.2.3 is completely unusable because of constant crashing. I am using 8 which has its problems such as not being able to close properly during shutdown(it actually opens up the catalog dialog during shutdown!!!)


    How very unpleasant.
    That is of corse not the case and Capture One 7 is still being developed.
    Please keep your posts constructive or find an alternative board to post them.
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  • NNN635003982619074238
    I paid good money and 7.2.3 is broken in many ways. It is simply unacceptable to have so many bugs. I hope 7.2.3 is updated soon for those who paid a premium price for your product.

    If Phase 1 representatives are going to have such an attitude it should be based on a record of excellence. Plus my comment was a question(notice the ? mark) for others.

    Your only response seems to be about blaming the user. That is truly "unpleasant" and unconstructive.

    And to dismiss a person's problem with a claim that 7.2.3 works on 99% of machines sounds unbelievable.

    I used to be a programmer and I know what bad code is when I see it.



    [quote="Drew" wrote:
    [quote="NNN635003982619074238" wrote:
    Is 7.2.3 designed to crash constantly to force upgrade path to C1 8? 7.2.3 is completely unusable because of constant crashing. I am using 8 which has its problems such as not being able to close properly during shutdown(it actually opens up the catalog dialog during shutdown!!!)


    How very unpleasant.
    That is of corse not the case and Capture One 7 is still being developed.
    Please keep your posts constructive or find an alternative board to post them.
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  • Permanently deleted user
    [quote="NNN635003982619074238" wrote:
    I paid good money and 7.2.3 is broken in many ways. It is simply unacceptable to have so many bugs. I hope 7.2.3 is updated soon for those who paid a premium price for your product.

    If Phase 1 representatives are going to have such an attitude it should be based on a record of excellence. Plus my comment was a question(notice the ? mark) for others.

    Your only response seems to be about blaming the user. That is truly "unpleasant" and unconstructive.

    And to dismiss a person's problem with a claim that 7.2.3 works on 99% of machines sounds unbelievable.

    I used to be a programmer and I know what bad code is when I see it.



    [quote="Drew" wrote:
    [quote="NNN635003982619074238" wrote:
    Is 7.2.3 designed to crash constantly to force upgrade path to C1 8? 7.2.3 is completely unusable because of constant crashing. I am using 8 which has its problems such as not being able to close properly during shutdown(it actually opens up the catalog dialog during shutdown!!!)


    How very unpleasant.
    That is of corse not the case and Capture One 7 is still being developed.
    Please keep your posts constructive or find an alternative board to post them.



    I'm sorry, but C1 7.2.3 crash every time....if you level the image, if you copy settings from picture to another, loose settings....C1 7.2.2 not why???
    And why you delay so much release new stable version????
    It's not normal.
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  • Drew Altdo
    [quote="NNN635003982619074238" wrote:

    Your only response seems to be about blaming the user. That is truly "unpleasant" and unconstructive.


    Not at all. All of my responses are to direct people to a solution, or direct users to the support system to find one.
    Again, you're forum presence is both negative and accusatory without ever attempting to contact support and find a solution.
    So, if you'd like assistance please followup with support. If you do not want assistance, please find another platform for your un-constructive criticism.
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  • Drew Altdo
    [quote="Francesco31" wrote:
    [quote="NNN635003982619074238" wrote:
    I paid good money and 7.2.3 is broken in many ways. It is simply unacceptable to have so many bugs. I hope 7.2.3 is updated soon for those who paid a premium price for your product.



    Francesco,
    We have a few support cases from you last year with simple and clear solutions, none of which took more than 24 hours to answer. I would again welcome you to use the support system to find a solution to the crashes you are having. There are many users that have had conflicts which we were able to remedy and thousands more that operate the software without crashes, so if there are specific instances we can assist you with we would be happy to do so and get to the bottom of the issue.
    You certainly have paid good money for your Key and support is Free of charge, so why not take advantage of that. 😉
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  • Permanently deleted user
    [quote="Drew" wrote:
    [quote="Francesco31" wrote:
    [quote="NNN635003982619074238" wrote:
    I paid good money and 7.2.3 is broken in many ways. It is simply unacceptable to have so many bugs. I hope 7.2.3 is updated soon for those who paid a premium price for your product.



    Francesco,
    We have a few support cases from you last year with simple and clear solutions, none of which took more than 24 hours to answer. I would again welcome you to use the support system to find a solution to the crashes you are having. There are many users that have had conflicts which we were able to remedy and thousands more that operate the software without crashes, so if there are specific instances we can assist you with we would be happy to do so and get to the bottom of the issue.
    You certainly have paid good money for your Key and support is Free of charge, so why not take advantage of that. 😉



    Drew, you are right, but this time i'm afraid working with C1 7.2.3 because i have a folder with 2.000 images (i work with session!) from my last trip and every time it crashes i loose settings: better, the images are modified but all settings are set to 0!!!!
    After many ours of work i'm frustrating from this.
    So how can i open a support case for this? With C1 7.2.2 it doesn't happen.
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  • Drew Altdo
    [quote="Francesco31" wrote:

    So how can i open a support case for this? With C1 7.2.2 it doesn't happen.


    Just contact support and provide a description along with the Logs and System Profile, we can then tell you what is occurring and causing the crash.

    System Profile;
    http://www.phaseone.com/Search/Article. ... nguageid=1

    Log Files;
    http://www.phaseone.com/Search/Article. ... nguageid=1
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