Payment Problem error when starting up

JoostV

• 2016年05月22日 19:57

Hi,

Wenn I start up Capture One 9 (I recently upgraded), I keep getting this error that my payments have not been made. I wonder why since normally they get automatically booked from my credit card. When I check my Capture One account, there indeed errors as of a particular date. This date happens to coincide with the first anniversary of my subscription. Do I need to confirm anything or so?

Thanks in advance,

Joost

PS: For the time being, I can ignore the problem and keep on working in Capture one, but still for how long?

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• 

  John Doe

  • 2016年05月22日 20:37

  This is a user forum. Send a bug report directly to Phase One from the "My Pages" section on their web site.

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  RichardT

  • 2016年05月22日 20:46

  For payment problems you can also use the following page:
  
  
  
  and select "Payment issues" from the drop down list.
  
  Richard

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