Keyboard Shortcuts Locking Up

Dan Klocek

• 2018年09月26日 06:57

Hi all,

I'm having a rather frustrating ongoing issue with COpro. For no apparent reason at all my keyboard shortcuts just randomly stop working and on occasion the number value boxes in the toolbar become unclickable, I also once or twice had the cmnd+z function completely die. I am working in an e-commerce environment editing hundreds of studio images across multiple sessions and all seem to suffer equally. This morning I worked for about 4 hours without issue and just in the past hour I have had my hotkeys/shortcuts and toolbar number values lock up more than 5 times, while cropping. The only solution seems to be closing and reopening the session. There is no process leading up to this problem occurring, it just happens.

Is anyone else having the same issue or similar? I think phaseone need to look at persistent bugs for dual screen setups.

Dan.

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  SFA

  • 2018年09月26日 09:33

  [quote="djzk" wrote:
  Hi all,
  
  I'm having a rather frustrating ongoing issue with COpro. For no apparent reason at all my keyboard shortcuts just randomly stop working and on occasion the number value boxes in the toolbar become unclickable, I also once or twice had the cmnd+z function completely die. I am working in an e-commerce environment editing hundreds of studio images across multiple sessions and all seem to suffer equally. This morning I worked for about 4 hours without issue and just in the past hour I have had my hotkeys/shortcuts and toolbar number values lock up more than 5 times, while cropping. The only solution seems to be closing and reopening the session. There is no process leading up to this problem occurring, it just happens.
  
  Is anyone else having the same issue or similar? I think phaseone need to look at persistent bugs for dual screen setups.
  
  Dan.

  
  
  Dan,
  
  You should raise a Support Case if you want Phase to investigate your problem with you.
  
  Grant

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  Dan Klocek

  • 2018年09月26日 23:22

  Dan,
  
  You should raise a Support Case if you want Phase to investigate your problem with you.
  
  Grant

  
  
  Thanks for your advice Grant. I will submit a support request. My intention with this post however was to see if anyone else in the community is having similar issues or if it perhaps exclusive to my particular system and setup.
  
  Dan.

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• 

  SFA

  • 2018年09月27日 01:09

  [quote="djzk" wrote:
  

  Dan,
  
  You should raise a Support Case if you want Phase to investigate your problem with you.
  
  Grant

  
  
  Thanks for your advice Grant. I will submit a support request. My intention with this post however was to see if anyone else in the community is having similar issues or if it perhaps exclusive to my particular system and setup.
  
  Dan.

  
  
  Hi Dan,
  
  I realised your purpose but with things like this - something that I recall being raised a number of times before - the user help available may or may not apply to your situation but I would hope and expect that the knowledge base available to the Capture One support team should get you to a solution quickly if there is one that is known to work consistently.
  
  More to the the point by ensuring you have engaged with support early you improve the potential for a timely solution. And of course the weekend is approaching. In your position I would be hoping to make some progress this week rather than next!
  
  Hence the suggestion.
  
  I hope you get to the bottom of the problem and resolve it ASAP.
  
  
  Grant

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