C1 crashes immediately

Werner Lumpe

• 2005年04月21日 17:54

I've been using the C1 Pro software with the EOS1DS raw files and it worked always fine. Some days before I had to hard shut down the G4 computer with the power on/off key. And now when I launch C1 it shuts down immediately.
To launch with the shift key pressed does not help, it chrashes also. Anybody have a solution?

Many thanks

0

• 

  Anonymous

  • 2005年04月22日 17:18

  The most likely cause is a corrupted Batch Job .plist file. Please follow these steps to rectify the problem.
  
  Quit C1.
  Open the Home Account folder located in the Users folder. Then navigate to Library/Application Support/Phase One.
  If you are using Capture One 3.5 inside the Phase One folder you will find the Batch Job Folder.
  In version 3.6 the folder is called Batch Queue. Open up the folder and move all the files you find inside to Trash folder.
  
  Restart Capture One.
  
  If it does not restart as expected navigate back to the Batch Job / Batch Queue folder as above and move the entire folder to the Trash. Restart the software again. It should work properly now.
  
  If you still run into problems please log onto http://support.phaseone.com to open a Support Case with Phase One Technical Support for more in-depth problem solving.
  
  Sincerely,
  
  k c

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