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Capture One vs graphic tablet (Wacom One)

NNN635704670386291488
Hi,

I have a problem with Capture One and it's support for graphic tablets. Namely, crop tool works badly ☹️
9 out of 10 times I can't change the size of crop selection - instead of grabbing border/corner it starts drawing new selection, rotates existing, moves the crop etc...

I have those problems only with Capture One (8.3.3, 8.3.2) - other tools work find (I tried Lightroom, Krita, Windows Explorer).

Anyone had such experience? Any ideas?

I created support case for this but PhaseOne said C1 works OK and it's a problem with drivers/Wacom software.

I find it dubious, given the fact, that all other software I tried had no problems with the drivers and works out of the box.

I made a short clips (screengrabs) of how C1 works vs other tools:
https://goo.gl/photos/dY9Xt6o54muEyS1e8 (C1)
https://goo.gl/photos/ZHwKRK5qHbMHuYji8 (LR)
https://goo.gl/photos/22AbCUAwK9gBxfyC8 (other programs)
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  • dreckly
    [quote="NNN635704670386291488" wrote:
    support for graphic tablets. Namely, crop tool works badly ☹️
    My trusty old Wacom Intuos 3 tablet and its pen work beautifully in C1 using the Wacom Control Panel/Driver version 6.3.9w3 within the fully updated Windows 10 64-bit Operating System.

    I don't have a Wacom One. Update your unspecified (Wacom) driver? Wacom write simply BRILLIANT drivers.

    [quote="NNN635704670386291488" wrote:
    Anyone had such experience? Any ideas?
    No. Yes. Operating System version detail? Wacom driver name and version? Yes, the positioning tolerance is tight but I nail it every time by having the hover height set high enough in the Wacom Control Panel to, well, hover appropriately until the C1 icon changes to, for instance, a corner to drag and do the business.

    Conversational response(s) may be delayed by the forum's lack of email notifications.
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  • NNN635704670386291488
    [quote="dreckly" wrote:
    I don't have a Wacom One. Update your unspecified (Wacom) driver? Wacom write simply BRILLIANT drivers.


    I have latest available on Wacom webpage for my model - PenTablet_5.3.5-3.exe

    [quote="dreckly" wrote:
    Operating System version detail? Wacom driver name and version? Yes, the positioning tolerance is tight but I nail it every time by having the hover height set high enough in the Wacom Control Panel to, well, hover appropriately until the C1 icon changes to, for instance, a corner to drag and do the business.


    Windows 7 64 bit HP, updated, Wacom drivers as specified above.

    My model does not have hover height setting. I don't have problems with hovering - the icon changes into e.g. corner but it still usually does not work. It's not positioning tolerance - I can move the pen several milimeters and the icon stays as the corner icon. It does not matter if I press the pen when it's exactly over the crop border, or next to it by few pixels (still being corner icon), it still does not work...

    I noticed that when I long press the pen without moving it, a ring appears (if I stopped pressing it now, it would show right-click options), and after pressing for around 2s it disappears, and when I then start moving the pen, it changes the crop size each time.
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  • don maclean
    I haven't had any problems after finding the correct combination of settings in both the Control Panel and the Wacom Tablet Properties and the ones I use are both the same for a Pen & Touch (previously Bamboo) and the Intuos 5. Do the following:

    Go to the "Control Panel > Hardware and Sound" the click "Pen and Touch" and you should have these settings in the Pen Options tab:
    - Click on "Press and Hold" in the "Pen Action" box then click "Settings ..." and unclick the "Enable press and hold for right-clicking" check box. Then press OK.
    - Make sure that both options for the Pen Buttons, i.e. "Use the pen for right-click equivalent" and "Use the top of the pen to erase ink (where available)" are both selected.

    Then if the flicks tab shows just disable flicks, but leave touch as it is and press OK to exit.

    Then using the Wacom Tablet Properties the defaults should be OK and with Pen mode (I have a later Bamboo called Pen & Touch) you need to select "Use Windows Ink".

    The other thing is that whenever you update the driver you need to use the Wacom Tablet File Utility to Remove all user preferences before uninstalling the current driver before you install the new driver. Wacom has always had problems installing drivers.

    Note that the preference file utility allows you to Backup and Restore your own preferences also.
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  • dreckly
    [quote="AiDon" wrote:
    The other thing is that whenever you update the driver you need to use the Wacom Tablet File Utility to Remove all user preferences before uninstalling the current driver before you install the new driver. Wacom has always had problems installing drivers.

    Note that the preference file utility allows you to Backup and Restore your own preferences also.

    Agreed. If I have any difficulties I uninstall Wacom completely and reboot. In the past it was a toss up whether to actually have the Wacom connected during the boot and sometimes whether to allow it to install automatically or abort it for an alternative manual install. But that was in the bad old days. I've been using my Wacom as a pointing device instead of a mouse for decades. Yes, Wacom has problems installing drivers because their policy has always been for their routines to step aside when there is a conflict. It's very well mannered in that respect but a PITA if you really really want or need to get the Wacom installed! Since W8 and now W10 I've encountered no installation or driver problems at all.

    Conversational response(s) may be delayed by the forum's lack of email notifications.
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  • NNN635704670386291488
    [quote="AiDon" wrote:
    - Click on "Press and Hold" in the "Pen Action" box then click "Settings ..." and unclick the "Enable press and hold for right-clicking" check box. Then press OK.


    Thank you! This did the trick. 😊
    I had other setting already as you suggested.

    For completeness, I'll just say that I tried uninstalling Wacom drivers before reading your post, and without Wacom drivers crop selection in C1 worked fine too. But Windows drivers don't have "pen mode" (only mouse mode) and also I can't limit tablet to one monitor only, so it's not really a solution.

    I still don't know if this is Windows drivers problem, Wacom drivers problem, or C1 problem (remember, all other programs worked fine with "bad" settings). But I'm happy it's solved, so it's not that important now.

    Thanks again!
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