CO 6.0 Pro 64-bit Crashes with Keystone Adjustment Applied
When applying keystone adjustment on a RAW image with 16 dust spot removal circles, CO 6.0 Pro 64-bit crashes soon after the apply button is pushed. Without the dust removal activated, applying KS adjustment works.
This can be recreated every time with a 5D Mark II .CR2 file on my Vista x64 system. It may be creatable with other RAW files.
Has anyone encountered this?
This can be recreated every time with a 5D Mark II .CR2 file on my Vista x64 system. It may be creatable with other RAW files.
Has anyone encountered this?
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I did not run into that yet, but will try as soon as I get back to my Win 64 machine later today. 0 -
If this is a pure code issue, you might be able to recreate it on 32-bit Windows as well.
Somehow a little piece of hair got in front of my 5D2 sensor during my last trip to Europe. I did not discover that until two days later. I applied the dust/spot removal tool and saved the 16 circles as a style preset in CO 5 Pro.
CO 6 Pro came and I wanted to keystone adjust the image and the CO 6 crashed on apply. If I clone the image and start fresh, the keystone adjustment works without crashing. As soon as I copy the spot removal settings over, CO 6 crashes when the KS apply button is pushed.0 -
I use 32-bit version of Express and if I do nothing but dust spot editing on images eventually there will be a crash.
I haven't done any controlled testing, like just editing one image and counting number of 'spots' edited before crashing.0 -
I tried to replicate this. Set keystone correction, applied it then 'corrected' dust spots. C1 ver 6 pro crashed at 10 spots. Repeated this on the same image, no crash after 20 spots. Tried on a different image no crash after 26 spots. So inconclusive for me. Note I applied all image adjustments including the keystone and a bunch of lens corrections first, then spot removal last, in all three attempts.
Win 7 professional 64bit , i7 920 overclocked at 3.8 Ghz 6 Gb ram. No open Gl (only 500Mb radeon graphics)0 -
Just tried to repeat my last test. Applied corrections again, but applied 4 way keystone after the spot corrections, (20). Applied correction, all seemed ok but image then failed to process with an imgcore crash .cop files etc failing to write. Had to close and restart C6 for it to function properly. So maybe there is something going on here. 0 -
Has anyone tried to get a crash with only dust spot corrections? I have an open support case for WinXP 32-bit Express where I am getting crashes when adding dust spots and also when running slideshow with images that have dust spot corrections.
I don't always get the crashes when adding dust spot points, but after editing a few images with typically anywhere from 2-8 spots selected per image then it will eventually crash. Running a slideshow is a sure way that it will crash after cycling thru perhaps a dozen or more images (some of which have dust spot correction)
What are your application.log and imagecore.log files showing?0 -
Nothing obvious in imgcore.log or application.log except for failure to load open cl and failed processing attempt. My windows error log shows this.
Faulting application name: ImgCoreProcess.exe, version: 0.0.0.0, time stamp: 0x4cf675bb
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b802
Exception code: 0xc0000374
Fault offset: 0x00000000000c6df2
Faulting process id: 0xaf0
Faulting application start time: 0x01cb9b101f4ba17c
Faulting application path: C:\Program Files\Phase One\Capture One 6\ImgCoreProcess.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 692f758e-0703-11e0-a0d4-90e6ba80c74c0 -
Update to 6.0.1.
If the issue persists create a support case and provide us;
-System Information File
-Log Files for Capture One
-Crash Report
-A RAW file packed as EIP with all corrections prior to the crash.0 -
I installed 6.0.1. The results were not good. It has gotten worse.
1. On the Windows 7 partition, with the ATI 10.12 driver and a fresh install of 6.0.1, the thumbnails were all corrupted.
2. Open CL is still grayed out.
3. Rebooted and started CO 6.0.1 again. Now it was crashing when in the folder with KS adjustments.
4. Rebooted back to Vista x64 also running 10.12 driver. It was crashing also on the folder with KS adjustments.
5. Brought up 5.2.1, it was not crashing on KS adjusted images. Of course it does not understand KS.
I uninstalled CO 6 and 5, cleaned up everything according the KB article and will try again.
This has not been a good experience.
If I can get to a more controlled (crash) situation without random crashes, I will try to submit a report.
Do you have instructions on how to gather the following?
-Crash Report
-A RAW file packed as EIP with all corrections prior to the crash.
Thank you!
Nelson0 -
I fresh installed 6.0.1 32-bit Express on WinXP/Radeon 3800 (driver 10.12, openCL disabled via script) and it crashes consistently when running a slideshow. Start on any image any directory and exactly when it gets to the 15th it crashes, every time.
6.0.1 does appear to have fixed the crash when editing dust spot points.0 -
I reinstalled 6.0, made sure it worked without crashing for images without any adjustments and installed 6.0.1.
The Open CL option is still grayed out regardless the UseOpenCL setting is set to 1 or 0 by importing the registry file useopencl.reg or DONOT_useopencl.reg
With the UseOpenCL setting set to 0, I tried using keystone adjustment on one image. It worked.
Next I tried the image that caused crash before. Unfortunately, it still crashed.
I am going to uninstall CO 6.0.1, clean up and reinstall 6.0. The 6.0.1 appears less stable.0 -
After a clean install of 6.0.1 without installing 6.0 first, it seems to be about as stable as 6.0 and appears to be a bit faster.
It did not crashed on the KS adjusted image the first time, crashed the second time but did not crash the third time.
The UseOpenCL value is set to 0 for now. For now I'll stay with 6.0.1. I may experiment on the second partition later about the OpenCL option but I don't have much hope.0
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